Why is my Ninja Van tracking not updating or stuck?

A tracking page that has not changed for a few days does not usually mean the parcel is lost. Parcels can travel between hubs or sit in customs without a new scan, and updates slow down on weekends and holidays. Re-check the number for typos, look for a failed delivery attempt, and if the status stays frozen well beyond the expected window, contact the seller first and then Ninja Van support with your tracking number.