Why is my Toll tracking not updating or stuck?

Toll records scans at handover points rather than continuously, so a gap of a day or two between updates usually means the parcel is still moving, not lost. Long line-haul legs, such as Perth to the eastern states, can run more than a day with no new scan. Confirm you entered the number exactly as printed, allow time for the first depot scan on new labels, and only treat it as a problem if the status sits on "Exception" or "Delivery attempted" with no progress.