HCT Express Tracking
HCT Logistics (新竹物流) is a nationwide Taiwanese parcel and freight carrier that moves an average of 400,000 items a day for around 70,000 contract customers. HCT Express tracking spans 85 branches and satellite stations reaching from Keelung to Taitung, with roughly 3,000 delivery vehicles working the last mile and every scan stamped with the branch (營業所) that made it. Temperature is what separates HCT from Taiwan's store-to-store parcel networks: it runs chilled vehicles at 0°C to 7°C, frozen vehicles at -18°C, and a separate pharmaceutical stream held between 15°C and 25°C under GDP rules. Freight is billed on the Taiwanese volumetric unit called the 才 (cai), one cai being 30.3 cm cubed and treated as 10 kg. Satellite stations on Kinmen and Penghu extend the same network out to the offshore islands.
HCT Express Tracking Number Format
An HCT consignment number is 10 digits, with no letter prefix and no check-letter suffix. HCT's own tracking form is titled 10碼貨號/提單號查詢, and it presents ten separate single-character boxes, one per digit, so a number that does not fill all ten boxes will not submit.
HCT uses several names for the same identifier. The Chinese site calls it 貨號 (goods number), 提單號 (waybill number) or 託運單號 (consignment note number); the English pages call it a tracking number. All of them refer to the same 10-digit string, printed as digits and as a barcode on the 複寫式託運單, the multi-part carbon-copy consignment note HCT requires for every shipment.
A second, separate identifier exists for online orders: the 訂單編號, or order number, issued by the shop rather than by HCT. It is not interchangeable with the consignment number. HCT's order-number lookup accepts it only when it is paired with the recipient's phone number or a contract account code, because an order number is not unique across merchants.
Contract senders hold a 固定戶代號, a fixed-account code issued by a local branch, which lets HCT pre-print the sender block on the waybill. That code identifies the shipper and never an individual parcel, and the 10-digit consignment number on a contract shipment is structured no differently from a walk-in customer's.
Where to Find HCT Express Tracking Number
The 10-digit number is created when HCT accepts the parcel, so it exists on the sender's paperwork before the recipient ever sees it.
- The customer receipt copy (收執聯) of the carbon-copy consignment note, where it appears as digits and as a scannable barcode.
- The shipping label stuck to the outside of the carton.
- The shipping confirmation email or SMS sent by the online shop that dispatched the order.
- The order detail page of the marketplace or storefront, usually behind a 查看物流 or logistics link.
- The waybill a seller prints from an integrated e-commerce back office, which returns the HCT number at the moment the order is passed to HCT.
- The counter receipt from a Hi-Life store for a convenience-store drop-off.
An order reference from a shop is not the consignment number: it is usually a different length, often contains letters, and belongs to the merchant's system rather than to HCT. Where only the order number is available, HCT's separate order-number lookup will still find the parcel, but it requires the recipient's phone number alongside it. The HCT mobile app removes the retyping problem entirely by scanning the barcode on the receipt copy.
HCT Express Tracking Number Example
HCT issues one consumer consignment format. The merchant order reference is listed below as well, because it is the identifier most shoppers actually hold and the most common cause of a failed lookup.
| Format / pattern | Typical length | What it indicates / where it is seen |
|---|---|---|
Numeric only, for example 1234567890 | 10 digits | The HCT consignment number (貨號 / 提單號 / 託運單號). The only identifier HCT's main tracking form accepts, which is why that form shows exactly ten single-digit boxes. |
| Barcode on the receipt copy | Encodes the same 10 digits | Printed on the 收執聯 of the carbon-copy waybill and on the carton label. Scannable directly in the HCT app. |
| Merchant order reference, letters and digits, pattern varies | Varies by shop | The 訂單編號 issued by the online shop, not by HCT. Works only on HCT's separate order-number lookup, and only together with the recipient's phone number or a contract account code. |
| Contract account code (固定戶代號) | Varies | A sender-level account code issued by a local HCT branch. Identifies the shipper, never a parcel, and cannot be tracked. |
HCT publishes no prefix-to-service mapping, and the 10-digit number carries no visible marker of whether a parcel is ambient, chilled or frozen. The digits alone therefore do not reveal the service level; the waybill copy does.
HCT Express Tracking Status Guide
HCT reports its scans in Chinese only. The English section of hct.com.tw links its Tracking menu item straight to the Chinese-language 10碼貨號/提單號查詢 form, and no English-language tracking interface exists, so the wording below is what the tracker actually shows. Every scan is stamped with the branch (營業所) that performed it, which is what makes an HCT trace readable even without the language.
| Status | Description |
|---|---|
| 收件 / 理貨中 (collected, being sorted) | HCT has taken custody and is sorting and loading the parcel at the origin branch. It has not yet left on a line-haul run. |
| 轉運中 (in transit) | The parcel is moving between a branch and a transshipment centre, or between hubs. This is the long-distance leg, usually overnight for cross-island movements. |
| 已抵達營業所, 分貨中 (arrived at branch, being sorted) | The parcel has reached the delivery branch for the recipient's area and is being sorted onto a round. It is not yet on a van. |
| 配送中 (out for delivery) | The parcel is on a delivery vehicle with a named branch's driver. HCT's two standard delivery windows are 09:00-13:00 and 13:00-17:00. |
| 已送達 / 已簽收 (delivered, signed for) | Delivery is complete and a signature has been captured. The trace normally names the branch that delivered it. |
| 營業所待領 (held at branch for collection) | The parcel is waiting at a branch, either after a failed delivery attempt or because the sender issued a 所站止 instruction, writing a branch name in the recipient address field so the parcel is held for counter pickup instead of delivered. |
| 無法投遞 (delivery not completed) | An attempt failed: nobody at the address, an unreachable phone, a wrong or incomplete address, or a refusal. The parcel goes back to the branch. |
| 退回中 / 已退件 (returning / returned) | The parcel is travelling back to the sender, usually after repeated failed attempts, a refusal, or an undeliverable address. |
| 代收貨款 (cash on delivery) | A COD consignment. The driver collects payment at the door and HCT remits it to the sender. A COD parcel is not released without payment. |
| 異常件 / 理賠處理中 (exception, claim in progress) | Damage, loss or a shortage has been logged and a claim is under investigation. The sender, as the contracting party, drives the claim. |
Why HCT Express Tracking Is Not Updating or Not Working
An HCT number that returns nothing, or a trace that has not moved for days, almost always maps to one of the stages below.
Awaiting the first scan. A 10-digit number goes live only when HCT physically accepts the parcel and scans it into the origin branch. A seller who prints a waybill from an integrated back office holds the number already, and often passes it on hours or a day before the driver arrives. Until that collection scan, HCT tracking is not working purely because there is no record to return, which is normal for the first 24 hours after a shop marks an order as shipped.
Fewer than ten digits, or the wrong number entirely. HCT's form has ten single-digit boxes and rejects a short entry. The most frequent failure is pasting the merchant's 訂單編號 into the consignment field. The order number belongs on HCT's separate order-number lookup, and that lookup additionally needs the recipient's phone number.
In transit between hubs. Line-haul runs generate few scans, because HCT records events at branch and transshipment boundaries rather than continuously. A parcel showing 轉運中 with no movement for a day is behaving normally. The gaps are longest on runs into eastern Taiwan and on offshore island consignments, where a sea leg adds days without a single event.
Held at the branch. A parcel sitting on 營業所待領 is not lost. It is physically at a named branch, either because a delivery attempt failed or because the sender marked it 所站止 for counter pickup. This status does not clear on its own and needs a call to that branch to rebook delivery or arrange collection.
Failed delivery attempt. HCT drivers phone ahead. An unanswered call, a building desk that refuses the parcel, or an address missing a floor or room number produces 無法投遞, and the parcel returns to the branch that evening. Repeated failures push it into 退回中, at which point it starts travelling back to the sender.
Peak-season congestion. Double Eleven, Lunar New Year and Mother's Day lift volumes sharply, and sorting and transshipment slow with them. Scan intervals stretch across these periods, and a trace stalled for two to three days in peak season is the single most common cause of an apparently stuck HCT parcel.
The address is outside HCT's service area. HCT does not serve Matsu (連江縣) at all, and it does not collect from Green Island or Orchid Island. A consignment for one of these places was either refused at booking or passed to a joint-service contracted carrier, and the HCT trace stops rather than continuing.
Genuinely delayed or missing. Where none of the above fits, the sender contacts HCT first. The sender holds the consignment contract, the receipt copy and any declared-value record, and HCT's investigation and claims process runs through the shipper rather than the recipient.
Services and Delivery Modes Compared
Six distinct shipment modes run across HCT's network, and temperature is the dimension that separates them. All of them produce the same 10-digit consignment number.
| Service | What it carries | Temperature and limits | Tracking |
|---|---|---|---|
| Forward logistics, home delivery (宅配) | Ambient B2C and personal parcels, the standard e-commerce mode | Room temperature. On Shopee's HCT collection service, up to 20 kg, L+W+H up to 210 cm, longest side up to 150 cm | 10-digit consignment number, branch-level scans |
| Forward logistics, corporate delivery | Bulk room-temperature freight for factories and warehouses, on pallets, in sacks or as loose cartons | Room temperature; excludes small-item parcels | 10-digit consignment number per piece |
| Third-location collection | Parcels the driver collects from a warehouse other than the sender's own address | Room temperature | 10-digit consignment number |
| Reverse logistics (收件 / 退貨) | E-commerce returns and trade returns, collected from the customer and delivered to a designated location | Room temperature | 10-digit consignment number on the return leg |
| Cold chain (低溫宅配) | Seafood, fruit and vegetables, local specialities, beverages, baking ingredients | 0°C to 7°C chilled and -18°C frozen, on temperature-controlled vehicles end to end. Chilled goods pre-cooled 6 hours, frozen goods pre-frozen 12 hours before handover | 10-digit consignment number |
| Pharma logistics (醫藥物流) | Medicines and medical devices moved under GDP rules | 15°C to 25°C for the whole journey | 10-digit consignment number, contract customers only |
Three routes exist for handing a parcel to HCT: a driver collection booked on the voice line 412-8822, a walk-in drop-off at a branch that accepts them (自送寄件), or a counter drop-off at a Hi-Life convenience store. Satellite stations flagged 不開放自送自領 in HCT's own branch directory accept neither walk-in drop-off nor counter pickup, which is worth checking before travelling to one.
Delivery and Transit Times
Most of the Taiwanese main island is a next-day network for HCT. The company's Q&A states that parcels can as a rule be delivered the day after collection across most main-island areas, with remote and offshore destinations quoted separately by staff. Every figure below is an estimate published by HCT and moves with weather, peak season and the offshore sailing schedule.
| Destination | Estimated transit | Notes |
|---|---|---|
| Taiwan main island, standard areas | Next day | From a Hi-Life drop-off the deadline is 17:00, Monday to Friday, for next-day delivery |
| Joint-service contracted carrier areas (聯運區) | 2 days | Rural and mountain areas HCT covers through partner carriers. No special-delivery option here |
| Kinmen, Penghu, Liuqiu | 4 to 7 working days | Sea leg. Contents must be described in full, and goods that are dangerous for air transport delay the shipment |
| Special delivery (指定配送) | Within 7 days | The sender nominates a date; HCT reserves the right to adjust it against the day's volume |
Two delivery windows are offered on the main island, 09:00-13:00 and 13:00-17:00. Saturday delivery is arranged by telling the collecting driver or writing it on the parcel, while Sunday and public holiday delivery must be applied for at the local branch. Hi-Life drop-off runs Monday to Saturday, with no collection on Sundays, national holidays or substitute holidays. Same-day driver collection ordered through the voice line closes at 15:00 island-wide.
Cold Chain, Weight Limits and the Cai Volumetric Rule
Freight is charged on a Taiwanese volumetric unit called the 才 (cai), where one cai is 30.3 cm cubed and is treated as the equivalent of 10 kg. The conversion is length times width times height in centimetres, divided by 27,000, rounded to a whole number.
"1 unit capacity =30.3cm x 30.3cm x 30.3cm =10Kg. Conversion of measurement from cm to unit capacity = length (cm) * width (cm) * height (cm) /27,000." (HCT, Calculation of Dimensions, 2025.)
Bulky light goods are billed on volume and dense goods on weight, and HCT charges whichever of the two calculations is greater. Because sorting is conveyor-automated, HCT asks that any single piece above 5 cai or above 25 kg be split into smaller cartons. Flat parcels are calculated as maximum length times maximum width divided by 900, and long parcels as maximum length divided by 30.
Convenience-store drop-offs are tighter than driver collections. At a Hi-Life counter the ceiling is 20 kg per carton, or 5 kg for a small-item box, with L+W+H of 150 cm for room-temperature goods or 120 cm for chilled goods, and no single side longer than 60 cm. Chilled items must be pre-cooled for at least 6 hours and frozen items pre-frozen for at least 12 hours, and a parcel that is not properly cold at handover can be refused at the counter.
"Service for delivery of goods stored at 0℃~7℃ and also frozen at -18℃ are available in a professional manner for local specialties, sea foods and fresh goods, seasonal fruit and vegetables, beverages, baking needs." (HCT, Shipment Information, 2025.)
Failed Deliveries, Branch Pickup and Claims
A missed HCT parcel is held at the delivery branch, not at a convenience store, and that is the main practical difference between HCT and Taiwan's store-to-store carriers. Redelivery or counter collection is arranged by calling that branch, whose direct phone number is published alongside its address in HCT's branch directory.
Counter pickup can also be chosen in advance. Writing a branch name followed by 所站止 in the recipient address field of the waybill instructs HCT to hold the parcel at that branch for collection rather than attempt home delivery. Satellite stations flagged 不開放自送自領 are excluded from this.
Compensation is capped, and the cap depends on whether value was declared. With no declared value (報值), the ceiling is NT$3,000 per consignment number. Where a value is declared, for which HCT charges a 報值費 of 1% of the declared amount and moves the parcel in a separate valuables stream under dedicated custody, compensation rises to a maximum of NT$50,000. Loss of profit, and any interest beyond the goods themselves, is not compensated. Claims are filed by the sender, who holds the consignment contract.
"The maximum amount of indemnity for damage beyond the damage to or loss of the aforementioned items shall be NT$3,000 for a particular claim." (HCT, Parcel Delivery Service At Chain Stores, 2025.)
Damage should be photographed on the spot, ideally in front of the driver, before packaging is discarded. Items on HCT's prohibited list attract no compensation at all, even where a loss is fully documented.
Which Countries Does HCT Express Deliver To?
HCT Express international tracking does not exist as a consumer product. HCT is a domestic Taiwanese carrier, its 10-digit consignment number is issued and scanned only inside Taiwan, and its international arm is a contracted B2B service rather than a parcel product an individual can book. The delivery network covers the main island plus two offshore islands.
Domestically, HCT's published directory lists 85 branches and satellite stations in five regions. Northern Taiwan is the densest, with 34 sites from Keelung through Taipei, New Taipei, Taoyuan and Hsinchu, including a dedicated Hsinchu Science Park branch. Central Taiwan has 24 sites across Miaoli, Taichung, Nantou, Yunlin and Changhua. Southern Taiwan has 20 across Chiayi, Tainan, Kaohsiung and Pingtung, and eastern Taiwan has 5, in Yilan, Hualien and Taitung.
The offshore picture is where HCT's coverage departs sharply from a postal operator, and it repays reading closely.
- Penghu and Kinmen: full service. HCT runs a satellite station on each, and both collects and delivers.
- Liuqiu (Xiaoliuqiu): delivery only. Outbound parcels have to be brought by the sender to an agent station.
- Green Island (綠島) and Orchid Island (蘭嶼): HCT carries goods only as far as the shipping company on the main island, and runs no collection service on either island.
- Matsu (連江縣): no collection and no delivery. HCT does not serve Matsu at all, so parcels for Nangan, Beigan, Juguang and Dongyin travel with another operator, in practice Chunghwa Post, whose universal service obligation covers the whole territory.
- Wuchiu, Dongsha, Nansha and the Diaoyutai islets: outside the parcel network.
Chilled and frozen goods have a narrower footprint still. HCT's cold chain reaches none of the offshore islands, Penghu, Kinmen, Liuqiu, Green Island, Orchid Island and Matsu included, so a frozen seafood order from a Taiwanese seller cannot be sent to any island destination on HCT's own temperature-controlled service.
Cross-Border Shipments and Customs Handoff
An international operations department was established at HCT in December 2013, and the cross-border unit sells a contracted, two-way e-commerce logistics package rather than a consumer courier product. That package bundles Taiwanese warehousing, sorting and repacking, freight space booking and customs declaration for merchants selling into China and Southeast Asia. In 2025 HCT opened the Bali International Logistics Transshipment Center (八里國際物流轉運中心) in New Taipei, adding dedicated international transshipment capacity to a network previously built around domestic line-haul.
"All the contracted customers will enjoy one package service from the purchase orders placed by the buyers, supply, storage, transport, space reservation, and customs declaration." (HCT, Cross Border Logistics, 2025.)
For a shopper receiving an inbound international parcel, HCT is the last leg rather than the whole journey. A package bought on a mainland Chinese platform crosses to Taiwan with an international operator such as SF International, clears Taiwanese customs in the buyer's name, and only then enters a domestic network. An HCT number therefore begins producing scans at the point HCT takes custody inside Taiwan, the foreign carrier's own number covers everything before that, and the two identifiers are not linked to each other.
HCT's relationship with Japan runs deeper than a handoff. The company signed a technical cooperation agreement with Sagawa Express in 2000, and a memorandum of understanding with the same Japanese carrier in 2016, aimed at joint cross-border logistics services.
The prohibited list is strict and it governs what can cross a counter. Cash, securities, bank and credit cards, letters and documents of a correspondence nature, ID cards, contracts and tender documents, live and dead animals, plants, blood and urine specimens, vaccines and medicines, seals, artworks, antiques, manuscripts and human remains are all refused. So are goods that spoil within three days of sending, including breast milk, cream cakes, ice products and fresh dumpling wrappers, and unsealed strong-smelling items such as salted fish and durian. Parcels addressed to a post office box or a military post box are not accepted, and consignments to Kinmen and Penghu must describe their contents in full, because those routes are subject to air-dangerous-goods rules.
Marketplace Collaborations
Shopee is the largest single source of HCT consumer parcels in Taiwan, and HCT sits among the named home-delivery carriers in Shopee Taiwan's seller shipping options alongside the store-to-store services. Under Shopee's HCT collection scheme the seller requests a shipment number inside the Shopee platform, prints the HCT waybill, attaches it to the packed goods, and an HCT driver collects from the seller's nominated address. Shopee's published limits for the HCT service are up to 20 kg per item, a length-plus-width-plus-height total of up to 210 cm, and a longest side of up to 150 cm.
"單件貨品總重量須小於或等於20公斤，單件貨品長寬高總和小於或等於210公分，單邊最長以小於等於150公分為限。" (Shopee Taiwan Help Center, 新竹物流交寄服務規範, 2025.)
Among storefront platforms, HCT publishes SHOPLINE as a named integration case and lists the sportswear brand XEXYMIX among its e-commerce customers. Taiwanese storefront and one-page-checkout platforms integrate HCT by API: the merchant's back office pushes the order to HCT, receives the 10-digit consignment number, prints the waybill, and from then on the platform pulls the status automatically. That is why an HCT number frequently appears on a shop's order page before HCT itself holds any record of the parcel.
Cross-border demand into Taiwan is dominated by mainland Chinese platforms. Shoppers buying from Taobao and comparable sites receive goods through a consolidator or an international carrier, with a Taiwanese domestic carrier completing the final leg. HCT publishes a cross-border shopping guide aimed at exactly this audience, though it sells no consumer-facing international shipping product of its own.
About HCT Express
HCT Logistics Co., Ltd. (新竹物流股份有限公司) was established in 1938 as 新竹州自動車運輸株式會社, a motor transport company in Japanese-ruled Hsinchu. It was renamed 新竹汽車貨運股份有限公司 in 1946, and Hsu Chin-teh (許金德) became its first chairman after privatisation in 1947. The company traded for decades as 新竹貨運, a name a large share of Taiwanese consumers still use, before adopting 新竹物流 and the English brand HCT, which the company itself glosses as "Highly Confident Transportation". The head office moved to Xinfeng Township in Hsinchu County in 1981, and remains there.
"With a fleet of 3,000 delivery vehicles, HCT delivers an average of 400,000 pieces of goods daily and responds to approximately 200,000 counts of customer visits in the arrangement of logistics services for around 70,000 customers." (HCT, Brief on HCT, 2025.)
HCT belongs to the Yeangder Group (仰德集團), the family holding group founded by Hsu Chin-teh that also owns the listed manufacturer Shihlin Electric and the Ambassador Hotel chain. The group's third-generation chairman, Hsu Yu-jui (許育瑞), chairs HCT as well. Affiliates listed by HCT itself include Shihlin Electric, Ambassador Hotel and New Ruey Chang Customs Clearance.
The operating model was rebuilt in 2000, when HCT committed NT$4 billion to a business process re-engineering programme that brought in barcode scanning, OCR record lookup, process automation and roughly 3,000 handheld terminals for field staff. HCT reported revenues above NT$10 billion in 2013, with NT$20 billion collected on customers' behalf. Automated dimension measurement and automated small-item sorting followed in 2016.
Recent investment has gone into hubs and e-commerce capacity. HCT stood up a dedicated e-commerce home delivery fleet in 2022, opened the New Changhua transshipment centre in 2024, and opened the Bali international logistics transshipment centre in 2025. During the COVID-19 outbreak in 2020 the company mobilised off-duty staff over the Lunar New Year holiday to distribute Taiwan's first batch of rationed masks to convenience stores nationwide, work for which it received a presidential commendation.
HCT holds BSI ISO 27001 certification for information security and BS10012 for personal information management. It won the Taiwan Superior Commercial Service Brand award from the Ministry of Economic Affairs in 2009 and the second National Industrial Innovation Award in 2012, took a gold Edison Award in 2021, and won a gold ESG transport sustainability award in 2024. Customer service runs on 412-8866, dialling 02 first from a mobile, Monday to Saturday 08:00-16:00, with a separate voice booking line on 412-8822.
HCT Express Common Questions:
How do I track an HCT parcel?
Enter the 10-digit consignment number (貨號 or 提單號) into the tracker at the top of this page, or into HCT's own tracking form. HCT's form presents ten separate single-digit boxes, so all ten digits have to be entered before it will submit. If you only hold the shop's order number, use HCT's separate order-number lookup, which also asks for the recipient's phone number.
What does an HCT tracking number look like?
It is 10 digits, numbers only, with no letter prefix and no suffix, for example 1234567890. HCT calls it the 貨號 (goods number), 提單號 (waybill number) or 託運單號 (consignment note number). Anything containing letters is almost certainly the merchant's order reference rather than HCT's number.
Where do I find my HCT tracking number?
On the customer receipt copy (收執聯) of the carbon-copy consignment note, on the label stuck to the carton, in the shipping confirmation email or SMS from the shop, and on the order page of the marketplace you bought from. Sellers who print HCT waybills from an e-commerce back office receive the number the moment the order is passed to HCT.
Why is my HCT tracking not updating?
Most often because HCT has not physically collected the parcel yet. Sellers get the 10-digit number when they print the waybill, sometimes a day before the driver arrives, and there is nothing to show until the first collection scan. After that, HCT scans at branch and hub boundaries rather than continuously, so a parcel showing 轉運中 can sit without an update for a day. During Double Eleven, Lunar New Year and Mother's Day, gaps of two to three days are routine. If the trace has not moved for more than three days outside peak season, contact the sender, who holds the consignment contract.
Is HCT tracking down, or is my number wrong?
Check the digit count first. HCT's form will not submit unless all ten boxes are filled, and the most frequent failure is typing the shop's order reference into the consignment field, since an order reference usually contains letters and is a different length. If a genuine 10-digit number returns nothing more than 24 hours after the shop marked the order as shipped, the parcel has most likely not been collected yet, rather than the tracking system being down.
How long does HCT take to deliver within Taiwan?
Most main-island destinations are next-day after collection, which is HCT's own published rule. Areas served through joint-service contracted carriers take around two days. Kinmen, Penghu and Liuqiu take 4 to 7 working days because of the sea leg. These are estimates, and they stretch during peak season.
Does HCT deliver to Matsu, Green Island or Orchid Island?
No. HCT provides neither collection nor delivery in Matsu (連江縣), which covers Nangan, Beigan, Juguang and Dongyin. For Green Island and Orchid Island it carries goods only as far as the shipping company on the main island, and offers no collection on either island. Liuqiu does receive deliveries, but outbound parcels must be taken to an agent station by the sender. Penghu and Kinmen have full service, with an HCT satellite station on each.
Can I collect an HCT parcel at a convenience store?
No. HCT's convenience store tie-up is with Hi-Life (萊爾富), and it is a drop-off service for sending parcels, not a pickup network. Parcels that cannot be delivered are held at the HCT branch for your area rather than at a store. If you would rather collect than receive at home, the sender can write the branch name plus 所站止 in the recipient address field of the waybill, and HCT will hold the parcel at that branch counter.
What delivery time windows does HCT offer?
Two, on the Taiwanese main island: 09:00-13:00 and 13:00-17:00. HCT reserves the right to adjust a nominated slot depending on the day's volume. Saturday delivery is arranged by telling the collecting driver or noting it on the parcel, while Sunday and public holiday delivery has to be applied for at the local branch.
What does 營業所待領 mean on HCT tracking?
The parcel is being held at an HCT branch for collection. It happens either because a delivery attempt failed, or because the sender deliberately marked the parcel 所站止 for counter pickup. The status does not clear on its own: call the branch named in the trace to book a redelivery or arrange collection, and do it promptly, because parcels left too long are returned to the sender. Satellite stations marked 不開放自送自領 do not offer counter pickup at all.
Does HCT ship internationally, and can I track it?
Not as a consumer product. HCT is a domestic Taiwanese carrier and its 10-digit number is issued and scanned only inside Taiwan. It does run a cross-border unit, set up as an international operations department in December 2013, but that sells a contracted B2B package of warehousing, freight booking and customs declaration to merchants, not an international parcel service to individuals. Inbound international parcels travel under a foreign carrier's own tracking number, and an HCT number only starts producing scans once HCT takes custody in Taiwan.
What are HCT's rules for sending chilled or frozen goods?
HCT runs temperature-controlled vehicles for chilled goods at 0°C to 7°C and frozen goods at -18°C, plus a separate pharmaceutical stream at 15°C to 25°C under GDP rules. Chilled items must be pre-cooled for at least 6 hours and frozen items pre-frozen for at least 12 hours before handover, or they can be refused. The cold chain does not reach any of the offshore islands.
How much will HCT pay if a parcel is lost or damaged?
With no declared value, compensation is capped at NT$3,000 per consignment number. If the sender declares a value and pays the 報值費, a fee of 1% of the declared amount, the parcel moves in a separate valuables stream and compensation rises to a maximum of NT$50,000. Loss of profit is not covered, and items on HCT's prohibited list attract no compensation at all. Claims are filed by the sender, who holds the consignment contract, so photograph any damage before unpacking further and tell the seller immediately.
How does HCT calculate freight?
On a Taiwanese volumetric unit called the 才 (cai). One cai is 30.3 cm x 30.3 cm x 30.3 cm and is treated as 10 kg. The conversion is length x width x height in centimetres divided by 27,000, rounded to a whole number. HCT bills whichever is greater, volume or actual weight, and asks that any single piece over 5 cai or over 25 kg be split into smaller cartons, because sorting is conveyor-automated.
What are the size and weight limits for sending through a Hi-Life store?
Up to 20 kg per carton, or 5 kg for a small-item box. Length plus width plus height must not exceed 150 cm for room-temperature goods or 120 cm for chilled goods, and no single side may exceed 60 cm. Drop-off runs Monday to Saturday with a 17:00 cut-off for next-day delivery, and there is no service on Sundays or public holidays.
How do I contact HCT customer service?
The customer service line is 412-8866, dialling 02 first from a mobile, open Monday to Saturday 08:00-16:00. A separate voice booking line for arranging a collection is 412-8822, with same-day collection closing at 15:00 island-wide. For a parcel held at a branch, calling that branch directly is faster: each of HCT's 85 branches publishes its own phone number in the company's branch directory.
Can I track an HCT parcel with only the shop's order number?
Yes, but not on the main tracking form. HCT runs a separate order-number lookup (訂單編號查詢) that accepts a merchant order number only when it is paired with the recipient's phone number or a contract account code, because order numbers are not unique across different shops. The 10-digit consignment number remains the more reliable identifier.
Is HCT the same company as 新竹貨運?
Yes. HCT Logistics (新竹物流) traded for decades as 新竹貨運, and many Taiwanese shoppers and sellers still use that name. Its legal name is 新竹物流股份有限公司, it was founded in 1938 as 新竹州自動車運輸株式會社, and HCT is the company's own English brand, which it glosses as "Highly Confident Transportation". The 新竹 in the name refers to Hsinchu, the city it was founded in, not to a service area.
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