Taiwan Post (Chunghwa Post) Tracking

Taiwan Post tracking follows letters and parcels through Chunghwa Post, the state-owned national postal operator that has carried the country's mail since 1896 and today runs more than 2,000 post offices and branches across Taiwan. Paste any Chunghwa Post tracking number into the tracker on this page to see its latest status, whether it is a domestic parcel, a registered letter, an ePacket, or an international EMS shipment. A Taiwan Post tracking number identifies the item from the moment it is accepted at the counter until it is delivered.

Taiwan Post Tracking Number Format

A Chunghwa Post international tracking number is 13 characters long: two letters, nine digits, and the letters "TW" for Taiwan, for example EE123456789TW. This is the Universal Postal Union S10 standard used by postal operators worldwide, so a Taiwan Post number is structured the same way as a Japan Post or Korea Post S10 number, only the country suffix changes. The opening two letters identify the service class rather than a destination.

The letter class is the most useful part of the number. Chunghwa Post uses the "R" range for registered small packets up to 2 kg, the "C" range for parcels up to 20 kg, and the "E" range for EMS express items. An international ePacket, a lightweight tracked service Chunghwa Post expanded worldwide on 1 April 2026, also carries a 13-character S10 number ending in "TW". Domestic shipments inside Taiwan often carry a longer all-numeric barcode instead of the S10 pattern; that number is still trackable here even though it does not end in "TW".

The tracking number is sometimes called the article number, the consignment number, the barcode number, or simply the postal reference number, but all of these refer to the same identifier printed alongside the barcode. It is the number the tracker reads, and it stays with the item for its whole journey, including after an international parcel is handed to the destination country's postal carrier.

Where to Find Taiwan Post Tracking Number

A Chunghwa Post tracking number is issued at the point of acceptance and printed near the barcode on the shipping label. For online orders, the seller passes the same number on in the dispatch confirmation. Common places it appears:

• On the receipt handed over at the post office counter when the item is mailed.
• In the shipping or dispatch confirmation email from the online store that sent the order.
• Printed near the barcode on the registered mail, ePacket, or parcel label.
• In the order or shipping details of the account on the seller's website or app.

The order number a marketplace shows is not the same as the postal tracking number. The order number identifies the purchase in the seller's system, while the tracking number is the Chunghwa Post article number that the tracker reads. Use the postal number, the one that usually ends in "TW" for international items, when checking status here. When a cross-border order first ships with an origin-carrier number and is later handed to Chunghwa Post, the item can carry two numbers over its life, and the Chunghwa Post number is the one that updates once the parcel is inside Taiwan.

Taiwan Post Tracking Number Example

The table below lists the Chunghwa Post number formats a shipper or recipient is likely to see, with the service each prefix range indicates. Prefix letters signal the service class, not the destination country; the destination is encoded in the address, not the number.

The two opening letters follow the UPU S10 convention, so a prefix pair alone does not guarantee a specific handling speed; treat the class ranges above as the reliable signal and confirm the service on the posting receipt. Prefixes within a range (RA, RB, RR and so on) are assigned sequentially and do not change the service; they simply mean a new block of numbers was issued.

Taiwan Post Tracking Status Guide

Chunghwa Post posts a scan at each major handling point, and an international item picks up further scans from the destination postal carrier after handoff. The table explains the statuses that appear most often on a Taiwan Post tracking page.

Why Taiwan Post Tracking Is Not Updating or Not Working

Most Taiwan Post tracking that looks stuck is moving normally; a gap between scans is common, especially on international routes. The reasons below cover why updates pause and what each stage means.

Awaiting the first scan. A newly created label can show "no information" for up to a day after posting, until the item is physically accepted and sorted. If the seller has only generated the label, the number goes live once Chunghwa Post scans the item in.

In transit between facilities. Between two scans the item can travel for a day or more with no new event, particularly on longer domestic routes or while an international parcel is on a flight.

Dispatched abroad, then quiet. After "departed outward office of exchange", an international item can go silent for several days while it is in the air and before the destination carrier records its first scan. This quiet period is normal and does not mean the parcel is lost.

Customs clearance. Items can sit at customs in the destination country while contents are checked or duties assessed, with no movement shown until they are released. A vague or incomplete customs declaration is one of the most common reasons a parcel is held longer than expected.

Economy airmail or ePacket with limited tracking. Ordinary airmail and untracked small packets may stop scanning once they leave Taiwan, and the ePacket service records events but offers no written inquiry, so an absence of new destination scans is expected for these services rather than a fault.

Wrong or mistyped number. A single wrong letter or a missing "TW" suffix returns no result; re-check the letters at the start and the country code at the end against the receipt.

Genuinely delayed. If an international item shows no update for more than two to three weeks, the sender should open an inquiry with Chunghwa Post, or the recipient can contact the destination carrier, with the tracking number ready. Because indemnity is not offered on ePacket, a delayed ePacket can only be traced through the online tracking record.

Services and Delivery Times Compared

Chunghwa Post runs a full range of domestic and international mail and parcel services, with the domestic parcel weight limit set at 20 kg per item and international EMS accepting items up to 30 kg. The table summarizes the main options and their typical tracking coverage.

On 1 April 2026 Chunghwa Post expanded its international ePacket service from 24 countries and territories to any destination that accepts international airmail, and positioned it as the replacement for registered small packets when sending parcels up to 2 kg overseas. As the operator describes it, the ePacket is delivered without a signature and carries online tracking but no written inquiry or compensation, which is what lets it undercut the registered small packet on price for lightweight e-commerce shipments (Chunghwa Post, International ePacket Service, 2026).

Delivery and Transit Times From Taiwan

Chunghwa Post measures international transit from the mailing date to arrival in the destination country, excluding customs clearance and final local delivery. EMS is the fastest tracked option, and the ranges below are typical estimates rather than guarantees.

• Hong Kong and Macao: about 1-2 business days by EMS.
• Other parts of Asia, including Japan, Korea, and Southeast Asia: about 3-5 business days by EMS.
• United States and Canada: about 4-5 business days by EMS.
• Europe: about 4-8 business days by EMS, with hubs such as France, Germany, and the Nordic countries typically at the faster 4-5 day end.
• Central and South America: about 5-7 business days by EMS.
• Africa: about 6-9 business days by EMS.

Economy airmail, ePacket, and surface options run longer, generally 6-15 business days or more, and customs handling can add time on top of any estimate. Delivery to remote or rural addresses within a destination country can also extend the final leg beyond the transit figures above, since those figures stop at arrival in the destination country.

Returns, Redelivery, and Claims

When a Chunghwa Post delivery attempt fails, the item is normally held at the local delivery post office and a notice is left so the recipient can arrange redelivery or collect it in person. Registered mail and EMS require a signature, so they are held rather than left unattended; the ePacket, by contrast, is delivered to the address without a signature.

For domestic items, redelivery can usually be requested for a chosen date, and undelivered items are held for a set retention period before being returned to the sender. For lost, damaged, or missing items, the sender is the party who files the inquiry or compensation claim with Chunghwa Post, since the postal contract is with the sender; the posting receipt and tracking number are needed to open the case.

Compensation depends on the service used. EMS and registered mail are eligible for inquiry and, where applicable, indemnity, whereas the international ePacket is expressly excluded: Chunghwa Post accepts neither written inquiry nor indemnity for ePacket items and provides only the online tracking record. For that reason, senders posting valuable or irreplaceable goods should choose EMS or a registered service rather than ePacket or ordinary airmail.

Which Countries Does Taiwan Post Deliver To?

Taiwan Post international tracking covers items to more than 190 destinations, because Chunghwa Post is a member of the Universal Postal Union and hands cross-border mail to the destination country's postal operator for final delivery. Inside Taiwan, its network reaches every city and rural township across all 22 administrative divisions, from Taipei, New Taipei, Keelung, and Taoyuan in the north to Hsinchu, Taichung, Chiayi, Tainan, and Kaohsiung down the west, plus the east coast at Hualien and Taitung and outlying islands such as Penghu, Kinmen, Matsu, and Lienchiang.

For international items, EMS and registered mail are tracked end to end, while the destination post continues posting scans after handoff. In the United States delivery is completed by USPS, in the United Kingdom by Royal Mail, and in Germany by Deutsche Post. Regional destinations include:

• Domestic: all of Taiwan across its 22 divisions, including Penghu, Kinmen, Matsu, and Lienchiang.
• Asia Pacific: Hong Kong, Macao, mainland China, Japan, South Korea, Singapore, Malaysia, Vietnam, Thailand, the Philippines, Indonesia, Australia, and New Zealand.
• Europe: United Kingdom, Germany, France, Netherlands, Sweden, Denmark, Belgium, Ireland, Norway, Finland, Italy, and Spain.
• North America: United States, Canada, and Mexico.
• Rest of world: Brazil and other Latin American countries, plus destinations across the Middle East and Africa reachable through the UPU network.

Neighboring postal operators that appear on the same routes include Japan Post, Korea Post, and Hong Kong Post, each of which handles the Taiwan-bound or Taiwan-origin leg for its own country. Because Hong Kong and Macao are the closest EMS destinations, at roughly 1-2 business days, they are the fastest routes on the network.

Cross-Border Customs and International Handoff

Every Chunghwa Post item sent abroad clears customs in the destination country, and the customs declaration on the parcel must state the contents fully and accurately. Chunghwa Post attaches a CN22 declaration for lower-value items and a CN23 declaration for goods parcels and EMS, and an incomplete or inaccurate declaration is a common reason a parcel is held or, in the worst case, seized.

The declaration must be completed in English or a language the destination country accepts, and Chunghwa Post warns that general descriptions such as "foodstuffs", "samples", or "spare parts" are not acceptable; each item must be described specifically. The sender's signature on the dispatch note confirms the declaration is true and that the parcel contains no prohibited or dangerous goods. Prohibited contents include explosives, compressed or liquefied gases, flammable and corrosive substances, toxic and radioactive materials, lithium-battery products, bladed weapons, live animals, narcotics, and anything banned under the destination country's own laws.

Duties and taxes are set and collected by the destination country, not by Chunghwa Post, and are normally paid by the recipient before release. When a charge is due, the tracking status typically shows a customs hold or a request for payment. As Chunghwa Post explains, transit estimates run from the mailing date to arrival in the destination country and exclude customs clearance and final delivery, so a parcel held at customs is not counted as delayed against the quoted EMS time.

"Days of delivery commence from the date of mailing to the destination country, excluding customs clearance and delivery time in the destination country." (Chunghwa Post, International EMS Service.)

"You must complete your declaration fully, accurately and legibly. General description such as 'foodstuffs', 'samples', 'spare parts' etc. are not acceptable. A false, misleading or incomplete declaration may lead to the seizure of the item." (Chunghwa Post, EMS Dispatch Note guidance.)

Marketplace Collaborations

Chunghwa Post is a core delivery option for Taiwan's online marketplaces, which handle the large majority of the domestic B2C market between the largest platforms. Shopee Taiwan, one of the most visited shopping sites in the country, plus Shopee, PChome, momo, Ruten, and Rakuten Taiwan all use postal and courier networks that include Chunghwa Post for home delivery and post-office pickup. Post-office collection is a common last-mile choice for Taiwanese shoppers, and the dense branch network makes Chunghwa Post a natural pickup point.

Cross-border parcels also flow into Taiwan through Chunghwa Post from global marketplaces. Orders from AliExpress, Amazon, and eBay, along with Shein, Taobao, and Temu, are frequently handed to Chunghwa Post for the final leg once they arrive in Taiwan, which is why a single order can show both an origin-carrier number and a Chunghwa Post number. The expanded ePacket service is aimed squarely at these cross-border sellers, giving Taiwanese merchants a tracked, low-cost way to ship packets up to 2 kg to overseas buyers worldwide.

What Is Chunghwa Post (Taiwan Post)?

Chunghwa Post (中華郵政) is the national postal operator of Taiwan, tracing its origins to 1896, when modern postal regulations were approved and the imperial post was founded, and reorganized as the state-owned Chunghwa Post Co., Ltd. in 2003. It sits under the Ministry of Transportation and Communications, and as of the end of 2023 it maintained 2,027 offices in total, spanning administrative headquarters, principal post offices, and service branches distributed across all 22 administrative divisions, one of the densest service networks on the island.

Beyond mail and parcels, Chunghwa Post also operates postal savings, giro and remittance, foreign-exchange, and life-insurance businesses, making it one of Taiwan's largest financial-services providers as well as its postal carrier. This mix of postal and banking services means many branches double as a bank counter, which is part of why the network is so dense.

As a member of the Universal Postal Union, Chunghwa Post exchanges international mail with postal operators worldwide under a shared framework of standards, including the S10 tracking format and the CN22 and CN23 customs declarations. That membership is what allows a Taiwan Post EMS, ePacket, or registered item to be tracked from acceptance in Taiwan through to delivery abroad by the destination country's own postal carrier.