Evri Tracking (formerly Hermes UK)
Evri Tracking lets you follow your parcel from the moment it is collected to the moment it arrives at your door, a neighbour, or a safe place. Evri, formerly known as Hermes UK, is one of the largest dedicated parcel carriers in the United Kingdom, delivering hundreds of millions of parcels every year for major online retailers, small businesses, and private senders. This guide explains how to find and read your tracking number, what each status means, how long delivery usually takes, and what to do when tracking appears to stop.
From Hermes to Evri: The Rebrand
In March 2022, Hermes UK rebranded as Evri. The company, its depots, and its courier network stayed the same, but the name, logo, and website changed. You may still see the old "Hermes" or "myHermes" name on older labels, confirmation emails, or third-party checkout pages, and tracking numbers issued under either name still work. If a retailer tells you your parcel is shipping with Hermes, you can track it exactly the same way as an Evri parcel, including here on InstantParcels with our universal parcel tracker.
Tips for Tracking Evri Parcels
To get the most accurate updates on your shipment, keep these tips in mind:
Double-check your tracking number to make sure every digit is correct.
Allow time after dispatch for the first scan to appear, as it can take several hours.
Sign up for SMS or email notifications where the retailer or Evri offers them.
Use a universal tracker like InstantParcels if your parcel passes between Evri and another carrier.
How to Identify an Evri Tracking Number
An Evri tracking number is usually a 16-digit number, although some labels use a format that starts with a letter followed by numbers and letters. You can find your tracking number:
In the dispatch or shipping confirmation email from the retailer you bought from.
On the proof of postage receipt if you sent the parcel yourself.
In your Evri account or in the retailer's order history page.
On a "Sorry we missed you" calling card, which may show a shorter 8-digit reference if a delivery was attempted.
Evri Tracking Number Format
Evri parcels move under a few different reference formats depending on how they were booked:
Standard 16-digit number: a continuous string of 16 digits, for example 1234 5678 9012 3456.
Alphanumeric reference: a code that begins with a letter, followed by digits and letters, often seen on retailer and international labels.
Calling card reference: a shorter 8-digit number printed on the card left after a missed delivery attempt.
Whichever format you have, enter it without spaces into the tracker to pull up the latest scans.
Main Evri Services
Evri offers a range of domestic and international delivery options for both consumers and businesses. The most common services are:
Service Name | Delivery Time | Tracking Included | Best For |
|---|---|---|---|
Standard Delivery | 2-4 working days | Yes | Everyday parcels |
Next Day Delivery | 1 working day | Yes | Urgent shipments |
ParcelShop Drop Off | 2-4 working days | Yes | Senders without doorstep collection |
Courier Collection | 2-4 working days | Yes | Doorstep pickup convenience |
Evri International | 3-7 working days | Yes | Parcels to Europe and worldwide |
In addition to home delivery, Evri operates a large network of ParcelShops in local stores and parcel lockers where you can drop off or collect parcels at a time that suits you.
Evri Tracking Status Guide
Each status update helps you understand where your parcel is in its journey:
Order received / Parcel data received: Evri has the shipping details but does not yet have the physical parcel.
Collected / At ParcelShop: Evri has taken possession of the parcel from the sender or a drop-off point.
In transit / At depot: The parcel is moving through Evri's sortation and depot network.
Out for delivery / With your courier: A local courier has the parcel and plans to deliver it that day.
Delivered: The parcel has been delivered to the address, a nominated neighbour, or a safe place, often with a photo as proof.
Attempted delivery: The courier tried to deliver but could not, and will usually try again the next working day.
Evri Delivery Time Estimates
Delivery times depend on the service chosen by the sender:
Standard Delivery: 2-4 working days
Next Day Delivery: 1 working day after drop off or collection
Evri International: 3-7 working days, depending on the destination and customs
Working days are Monday to Friday, although Evri couriers frequently deliver on weekends. Busy periods such as Black Friday and the run up to Christmas can add a day or two to these estimates.
Evri Parcel Handoff and Doorstep Delivery
Evri is a courier-based network rather than a traditional post office. Most parcels are handled by self-employed couriers who deliver within a local round. When a parcel reaches its final depot, it is allocated to a courier who scans it as out for delivery and brings it to your address. If you are not in, the courier may:
Leave the parcel with a neighbour and post a card telling you which door to try.
Leave it in a nominated safe place, often with a photo recorded as proof of delivery.
Take it to a nearby ParcelShop for you to collect.
Attempt delivery again on the next working day.
Evri International Tracking and Customs
For parcels sent abroad, Evri hands the shipment to a partner carrier or the destination country's postal service once it leaves the United Kingdom. Tracking continues through Evri's system, but the level of detail can change after the parcel clears UK export and arrives in the destination country. International parcels may pause at customs while duties, taxes, or import checks are completed, which can add time before the next scan appears. A universal tracker is useful here because it can pull updates from both Evri and the receiving carrier in one place.
Why Tracking May Stop or a Parcel Looks Stuck
It is common for tracking to appear to pause for a day or more, even when the parcel is moving normally. Parcels are not scanned at every step, so gaps between updates do not always mean a problem. Tracking can also look stuck when a parcel is held at a depot during a busy period, waiting for the next courier round, or paused at customs for an international shipment. If there has been no movement for several working days, contact the sender or Evri customer service with your tracking number so they can investigate.
Delayed, Lost, or Missing Evri Parcels
If your parcel is delayed or seems to be missing:
Check the latest tracking status and the expected delivery date.
Look for a calling card and check any nominated safe place or with neighbours.
Use Evri's online help and chat assistant to raise a query.
Contact the retailer you bought from, as they are the sender and can open a claim with Evri on your behalf.
Benefits of Using Evri
One of the widest delivery networks in the United Kingdom.
Affordable rates for consumers and small businesses.
Thousands of ParcelShops and lockers for flexible drop off and collection.
Photo proof of delivery and safe place options for added peace of mind.
How to Contact Evri
Online: Visit the Evri help centre and use the chat assistant for tracking and delivery queries.
Phone: Call Evri customer service on +44 330 333 6556.
Website: Manage and track parcels at evri.com.
About Evri
Evri, formerly Hermes UK, is a dedicated parcel delivery company operating across the United Kingdom. It built its reputation on a courier-led model that combines local self-employed couriers with a national network of depots, ParcelShops, and lockers. After rebranding from Hermes to Evri in 2022, the company has continued to handle a large share of UK e-commerce deliveries for retailers of every size. No matter whether your label says Hermes or Evri, you can always track your parcel with our universal postal tracker.
MyHermes UK Common Questions:
Is Evri the same as Hermes?
Yes. Evri is the new name for Hermes UK, which rebranded in March 2022. The depots, couriers, and delivery network stayed the same, only the brand name, logo, and website changed. Tracking numbers issued under either Hermes or Evri can be tracked the same way.
How do I find my Evri tracking number?
Your Evri tracking number is in the dispatch or shipping confirmation email from the retailer, on your proof of postage receipt if you sent the parcel, or in your Evri account. If a delivery was attempted, a shorter 8-digit reference may appear on the calling card left for you.
What does an Evri tracking number look like?
An Evri tracking number is usually a 16-digit number. Some labels, especially retailer and international ones, use an alphanumeric reference that starts with a letter followed by numbers and letters. Calling card references are typically 8 digits.
How long does Evri take to deliver?
Evri Standard Delivery usually takes 2-4 working days. Next Day Delivery arrives in 1 working day after drop off or collection. Evri International parcels typically take 3-7 working days depending on the destination and customs.
Why is my Evri tracking not updating or stuck?
Tracking often pauses for a day or more even when the parcel is moving normally, because parcels are not scanned at every step. A parcel can also look stuck if it is held at a depot during a busy period, waiting for the next courier round, or paused at customs for an international shipment. If there is no movement for several working days, contact the sender or Evri customer service with your tracking number.
What does "out for delivery" mean on Evri?
It means a local Evri courier has your parcel on their round and plans to deliver it that day. You do not usually need to be home, as the courier can leave it in a safe place or with a neighbour if you are out.
Where does Evri leave parcels if I am not home?
If you are not in, an Evri courier may leave the parcel with a neighbour, in a nominated safe place (often with a photo as proof), or take it to a nearby ParcelShop for collection. A card is usually left to tell you where the parcel is.
What is an Evri ParcelShop?
An Evri ParcelShop is a local store, such as a convenience shop, that acts as an Evri drop-off and collection point. You can send parcels, return items, or pick up deliveries there during the shop's opening hours.
Can I track an Evri international parcel?
Yes. International parcels are tracked through Evri while in the UK, then handed to a partner carrier or the destination country's postal service. Tracking continues, but the level of detail can change after the parcel leaves the UK. A universal tracker like InstantParcels can combine updates from both carriers.
Why is my Evri parcel stuck in customs?
International parcels can pause at customs while duties, taxes, or import checks are completed. This is normal and outside Evri's control. The parcel usually moves again once any charges are paid and the inspection is finished.
What should I do if my Evri parcel is lost?
First check the latest tracking, any calling card, your safe place, and with neighbours. If the parcel still cannot be found, raise a query through Evri's online help and contact the retailer you bought from, since they are the sender and can open a claim with Evri on your behalf.
Can I change my Evri delivery or leave delivery instructions?
In many cases yes. Through Evri's tracking page or app you may be able to choose a safe place, nominate a neighbour, or divert the parcel to a ParcelShop, depending on the service and how far along the delivery is.
Does Evri deliver on weekends?
Evri couriers frequently deliver on weekends, although the quoted delivery estimates are based on working days (Monday to Friday). Weekend delivery is not guaranteed for every parcel or service.
How do I contact Evri customer service?
You can use the Evri online help centre and chat assistant for tracking and delivery questions, or call Evri customer service on +44 330 333 6556. For order or refund issues, it is often quickest to contact the retailer you bought from.
Where do I find my MyHermes UK tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
MyHermes UK package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
MyHermes UK contact information:- Website: http://www.myhermes.co.uk/
- Phone: +44 330 333 6556
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