Evri Tracking (formerly Hermes UK)

Evri tracking follows a parcel across a network that delivers more than 700 million parcels a year, making Evri (formerly Hermes UK) one of the largest dedicated parcel carriers in the United Kingdom (Evri, About Us, 2025). Paste the Evri tracking number into the tracker on this page to pull the latest scans, whether the label reads Evri, Hermes, or myHermes. The same lookup works for an Evri tracking number issued by a retailer at checkout and for a parcel sent from an Evri ParcelShop.

Evri Tracking Number Format

An Evri tracking number is most often a 16-character reference that identifies a single parcel from collection to delivery. The standard form is 16 continuous digits (for example, 1234 5678 9012 3456), used for domestic standard, next-day, and return shipments. A second form is alphanumeric: it begins with a letter, then a pair of digits, with the remaining characters mixing letters and numbers (for example, T00D7A9104600744), and is common on retailer and international labels. Evri also refers to this reference as a parcel number or barcode number, and a shorter 8-digit calling card reference is issued when a delivery is attempted while no one is home.

The Evri tracking number is separate from the retailer's order number. An order number identifies a purchase in a shop's own system and cannot be tracked on Evri; only the 16-character parcel reference returns delivery scans. Enter the number without spaces to load the tracking history.

Where to Find an Evri Tracking Number

The Evri tracking number appears in a few predictable places depending on whether the parcel was bought online or sent in person:

• The dispatch or shipping confirmation email from the retailer the item was bought from.
• The order history or "track my order" page in the retailer's account.
• The proof of postage receipt printed at an Evri ParcelShop or locker for a self-sent parcel.
• The Evri app or evri.com account for parcels booked directly with Evri.
• A "Sorry we missed you" calling card, which shows a shorter 8-digit reference after a failed delivery attempt.

When a retailer only shows an order number, the Evri parcel number is usually revealed once the item is dispatched, either in the shipping email or by following the retailer's tracking link through to the Evri page.

Evri Tracking Number Example

Evri parcels travel under a small set of reference formats. The table lists each known pattern, its typical length, and where it is seen. Evri does not publish a public prefix-to-service key, so the alphanumeric lead characters are treated as a commonly seen pattern rather than a reliable service indicator.

Evri Tracking Status Guide

Evri tracking moves a parcel through a sequence of scans from the moment shipping data is received to final delivery. The table explains the statuses seen most often and what each one means for the parcel.

Why Evri Tracking Is Not Updating or Not Working

Evri tracking can appear to stall even when a parcel is moving normally, because parcels are scanned at set points rather than continuously. The reasons below cover the most common cases behind a parcel that looks stuck.

Awaiting the first scan. A newly created label shows only "parcel data received" until Evri physically collects the item. Until the first collection scan, the tracker may say no information is available, which is normal for several hours after dispatch or a ParcelShop drop-off.

In transit between hubs and depots. Gaps of a day or more between scans are common while a parcel passes through a national hub toward the local depot. No update does not mean the parcel is lost; it usually means it is between scan points.

Held at the depot during peak periods. During Black Friday and the run-up to Christmas, parcels can wait at a depot for the next available courier round, which delays the out-for-delivery scan.

Failed delivery attempt. When a courier cannot deliver, the status changes to delivery attempted and the parcel returns to the depot or a ParcelShop, then a redelivery is scheduled for the next working day.

Wrong number or missing detail. An order number entered in place of the 16-character parcel reference returns no result. Confirming every character of the parcel number resolves many "not working" lookups.

Customs clearance. International parcels pause at customs while duties, taxes, or checks are completed, and the next scan appears once the parcel clears and moves to the destination network.

Genuinely delayed. If there has been no movement for several working days, the sender should be contacted first, as the retailer is Evri's customer and can raise a query; Evri's own help centre and chat assistant can then investigate with the tracking number.

Services and Delivery Times Compared

Evri runs domestic and international services for both consumers and businesses, with tracking included across the range. The table summarises the main options and typical timescales; all times are estimates in working days.

Alongside home delivery, Evri operates more than 10,000 ParcelShops and lockers in local stores where parcels can be dropped off or collected outside standard delivery hours (Evri, About Us, 2025).

Delivery and Transit Times Across the UK

Domestic Evri delivery typically completes in 2-4 working days for standard service and the next working day for the next-day option. Working days run Monday to Friday, though Evri couriers frequently deliver at weekends. Mainland routes across England, Scotland, and Wales usually fall within the standard window, while parcels to the Scottish Highlands and islands, Northern Ireland, and other remote postcodes can take an extra day or two. Peak retail periods such as Black Friday and the pre-Christmas weeks add time to these estimates as parcel volumes rise across the network.

Doorstep Delivery, Safe Place, and Returns

Evri is a courier-led network rather than a post office, so most parcels are handled by self-employed couriers working a local round. Once a parcel reaches its final depot, it is allocated to a courier who scans it out for delivery and brings it to the address. When no one is home, the courier can leave the parcel in a nominated safe place with a photo recorded as proof, hand it to a neighbour and post a card, take it to a nearby ParcelShop for collection, or attempt delivery again the next working day.

Returns run through the same network in reverse. Many retailers offer Evri as a returns option, generating a returns label or a QR code that is scanned at a ParcelShop, after which the parcel is tracked back to the retailer. Because the retailer is the sender on an outbound order, a claim for a lost or damaged item is opened by the retailer with Evri, while the recipient supplies the tracking number and delivery evidence.

Which Countries Does Evri Deliver To?

Evri international tracking covers parcels to more than 220 destinations worldwide, delivered through partner carriers once a parcel leaves the United Kingdom (Evri, About Us, 2025). Domestically, Evri reaches virtually every UK postcode through its depot and courier network across England, Scotland, Wales, and Northern Ireland, supported by more than 10,000 ParcelShops and lockers.

Internationally, Evri does not deliver the final mile itself in most countries. It carries the parcel out of the UK and hands it to a partner network such as DPD or a national postal operator like Deutsche Post in Germany for delivery in the destination country. Tracking continues through Evri's system, though scan detail can change once the parcel is with the receiving carrier, which is where a universal tracker that combines updates from both carriers is useful.

• Domestic: England, Scotland, Wales, Northern Ireland, including the Highlands, islands, and remote postcodes.
• Europe: Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, Portugal, Poland, Austria, Sweden, Denmark, and most other EU and EEA countries.
• North America: United States and Canada.
• Asia Pacific: Australia, New Zealand, and selected Asian markets.
• Rest of world: further destinations reached through partner and postal networks.

Cross-Border Customs and International Handoff

Evri international delivery to Europe typically takes 3-7 working days, with worldwide destinations taking longer depending on the route and customs. Parcels leaving the UK clear UK export, then pass to the partner or postal carrier that completes delivery, so the tracking timeline reflects two networks rather than one. Customs processing in the destination country can pause a parcel while duties, taxes, or import checks are completed, and any charges are usually the responsibility of the recipient before the parcel is released. Sending accurate contents and value details on the customs declaration reduces the risk of a hold.

Marketplace and Retailer Deliveries

Evri is a primary delivery and returns carrier for many of the United Kingdom's largest online retailers and marketplaces, and its 2024-25 growth was driven in part by consumer-to-consumer platforms (Retail Technology Innovation Hub, 2025). Parcels ordered from major shops frequently arrive with an Evri courier, and the tracking number for each can be entered into the tracker on this page.

Second-hand and marketplace platforms are among Evri's biggest volume sources: an item bought or sold on Vinted or eBay is often shipped through the Evri network, and fashion retailers such as ASOS route large volumes of deliveries and returns through Evri. Evri also offers an integration for Amazon sellers, with full online tracking for both seller and buyer. In the UK parcel market, Evri sits alongside carriers such as Royal Mail and Yodel, so a single order can involve more than one carrier when a retailer splits fulfilment.

What Is Evri?

Evri is a dedicated parcel delivery company operating across the United Kingdom, delivering more than 700 million parcels a year to over 220 international destinations (Evri, About Us, 2025). Its roots trace to 1974, when Grattan Mail Order set up a home delivery operation in Bradford, Yorkshire, to support catalogue shopping; the business later operated as Parcelnet and then Hermes Parcelnet before adopting the Hermes brand in the UK.

In March 2022 Hermes UK rebranded as Evri, keeping the same depots, couriers, and network while changing the name, logo, and website. The company runs a courier-led model that pairs local self-employed couriers with a national network of hubs, depots, and more than 10,000 ParcelShops and lockers. Older labels, confirmation emails, and checkout pages may still show "Hermes" or "myHermes," and tracking numbers issued under either name resolve to the same parcel, so a Hermes label can be tracked exactly like an Evri one on the tracker on this page.