Swiss Post Tracking
Swiss Post Tracking gives senders and recipients a clear, real-time view of where a letter or parcel is on its journey. As the national postal operator of Switzerland, Swiss Post (known locally as Die Post, La Poste, or La Posta) moves millions of consignments every day, and its Track and Trace system means you rarely have to wonder whether your shipment is on the way.
Whether you are waiting on a domestic PostPac parcel, a registered letter, or an international order, you can follow each step using your tracking number on the Swiss Post website, the Swiss Post app, or a universal tracker like InstantParcels.
Tips for Tracking Swiss Post Packages
To get the most accurate updates, keep these tips in mind:
Double-check your tracking number so a single mistyped digit does not return an empty result.
Allow time for the first scan. A number often becomes active only once Swiss Post physically accepts the item.
Use email or SMS notifications where the sender has enabled them, so updates reach you automatically.
Track international parcels on a multi-carrier tool like InstantParcels, which follows the shipment across both Swiss Post and the destination carrier.
How to Identify a Swiss Post Tracking Number
You can usually find your Swiss Post tracking number in one of these places:
On the parcel receipt or franking label issued at a post office.
In the shipping confirmation email from the online store you ordered from.
In your Swiss Post customer account if you created the shipment online.
On the barcode label attached to the parcel itself.
Swiss Post Tracking Number Format
Swiss Post uses different number formats depending on whether the item travels domestically or crosses a border:
Domestic parcels and registered items: a long numeric code, commonly 16 to 18 digits, frequently beginning with 99 and sometimes shown grouped with dots (for example, 99.00.123456.00012345).
International items (UPU S10 format): two letters, nine digits, and the country code CH, for example RR123456789CH. The two opening letters indicate the service: RR for registered mail, CC for parcels, EE for express or EMS items, and LX or similar for tracked letters.
No matter which format you have, you can enter it into the universal postal tracker on InstantParcels to follow the shipment.
Swiss Post Tracking Status Guide
Each status update explains where your shipment is in the delivery process:
Franked / Announced: shipping details have been registered, but Swiss Post has not yet taken physical possession.
Posted / Accepted: the item has been handed over to Swiss Post and entered the network.
In transit / Sorted: the consignment is moving between sorting centres.
Out for delivery: the item is with a delivery driver for final delivery that day.
Delivered: the shipment has reached the recipient or an agreed drop-off point.
Ready for collection: the item is waiting at a post office, PickPost point, or My Post 24 locker.
Swiss Post Main Services
Swiss Post offers a range of domestic letter and parcel products, each with its own speed and tracking level:
PostPac Priority: the fast domestic parcel option, delivered the next working day (Monday to Friday).
PostPac Economy: a lower-cost parcel option for non-urgent items, typically delivered within two working days.
A Mail (Priority letters): letters delivered the next working day.
B Mail (Economy letters): letters delivered within about three working days.
Registered (Einschreiben / R): secure letter mail with proof of posting, full tracking, and signature on delivery.
Swiss-Express (urgent): premium courier delivery for time-critical consignments.
International parcels and letters: outbound shipments to other countries, with tracking that depends on the destination and service selected.
Summary Comparison Table
Service Name | Delivery Time | Tracking Included | Best For |
|---|---|---|---|
PostPac Priority | Next working day (Mon-Fri) | Yes | Urgent domestic parcels |
PostPac Economy | Within 2 working days | Yes | Non-urgent domestic parcels |
A Mail (Priority letters) | Next working day | No (unless registered) | Fast letters |
B Mail (Economy letters) | About 3 working days | No (unless registered) | Standard letters |
Registered (Einschreiben) | Next working day (with A Mail) | Yes | Important or valuable documents |
International parcel / letter | Varies by destination | Yes (tracked services) | Cross-border shipments |
Swiss Post Delivery Time Estimates
PostPac Priority: next working day, Monday to Friday.
PostPac Economy: within two working days.
A Mail letters: next working day.
B Mail letters: around three working days.
International shipments: delivery time depends on the destination country, the service chosen, and customs processing.
Swiss Post International Tracking
For shipments leaving or entering Switzerland, Swiss Post provides tracking on tracked international services. Outbound parcels and registered items can be followed on the Swiss Post website while they remain in the Swiss network and, in many cases, after they are handed to the destination postal operator.
The level of detail you see abroad depends on the partner carrier in the destination country. Some countries share frequent scans, while others provide only a final delivery update. A multi-carrier tracker such as InstantParcels helps by combining Swiss Post data with the destination carrier so you see the full journey in one place.
International Handoff and Customs
When an international shipment leaves Switzerland, Swiss Post passes it to the postal or courier service of the destination country, which then handles the last leg of delivery. During this handoff, tracking can briefly pause before the destination carrier records its first scan.
Items entering Switzerland may be subject to customs clearance, VAT, and duties depending on their value and contents. Swiss Post can process customs on the recipient's behalf, and any charges or fees must usually be settled before the item is released for final delivery. Customs holds are a common reason for a shipment appearing to sit without movement for a day or two.
Registered and Unregistered Mail Tracking
Registered Mail (Einschreiben): includes full tracking, proof of posting, and a signature on delivery, which makes it the right choice for valuable or important documents.
Unregistered letters: standard A Mail and B Mail letters are generally not tracked individually, so they will not return Track and Trace events.
Uncommon Tracking Statuses
A few less common statuses can appear when you check a Swiss Post shipment:
Held at customs: the item is waiting for customs clearance, and duties or VAT may need to be paid before it can continue.
Ready for collection: a delivery attempt was made or the item was routed to a pickup point, so it is waiting at a post office, PickPost location, or My Post 24 locker.
Returned to sender: the item could not be delivered or collected within the holding period and is on its way back to the sender.
Delivery delayed: weather, high volumes, or transport disruptions have pushed the expected delivery date back.
Swiss Post and E-commerce Integration
Swiss Post works with major online retailers and e-commerce platforms, supporting:
Automatic label creation for online sellers.
Tracking updates that flow through to customers.
Flexible delivery and returns options for shoppers.
Delayed or Lost Shipments
If a shipment is delayed or appears to be lost:
Check the latest status on the Swiss Post website or app.
Confirm the tracking number was entered correctly.
Allow extra time for international items going through customs.
Contact Swiss Post customer service or, for orders, the sender or retailer who can open an inquiry.
Swiss Post Pickup and Locker Services
For added flexibility, Swiss Post offers several collection options:
Post offices and agencies: collect items that could not be delivered to your door.
PickPost: have parcels sent to a chosen pickup point for collection at your convenience.
My Post 24: self-service parcel terminals available around the clock for sending and collecting parcels.
How to Contact Swiss Post Support
Online: use the help and contact pages on the Swiss Post website.
Phone: call the Swiss Post customer service line on 0848 888 888.
In person: visit your local post office or agency for help with a shipment.
Swiss Post Company History
Swiss Post is the national postal service of Switzerland, with roots stretching back centuries to the country's earliest organised mail routes. Today it operates as a company owned by the Swiss Confederation, headquartered in Bern, and provides postal, parcel, and logistics services alongside financial services through PostFinance and passenger transport through PostBus.
Swiss Post is widely regarded as one of the most reliable and efficient postal operators in the world, regularly ranked near the top in international postal performance studies. No matter which tracking number you hold, you can always follow your Swiss Post shipment with our universal postal tracker.
Swiss Post Common Questions:
How do I track a Swiss Post package?
Enter your Swiss Post tracking number on the Swiss Post website, in the Swiss Post app, or on a universal tracker like InstantParcels. The status will show each scan from posting through to delivery.
Where do I find my Swiss Post tracking number?
You can find it on your parcel receipt or franking label, in the shipping confirmation email from the retailer, in your Swiss Post customer account, or on the barcode label attached to the parcel.
What does a Swiss Post tracking number look like?
Domestic parcels usually have a long numeric code of 16 to 18 digits, often starting with 99 and sometimes shown grouped with dots. International items use the UPU S10 format of two letters, nine digits, and the country code CH, for example RR123456789CH.
Why is my Swiss Post tracking not updating?
Tracking can pause for several normal reasons: the item has not yet had its first scan, it is in transit between sorting centres, it is held at customs, or an international shipment is being handed to the destination carrier. Allow one to two business days, and longer for international parcels, before treating it as a problem. If there is still no movement after several days, contact Swiss Post or the sender.
My Swiss Post package seems stuck in transit. What should I do?
A shipment can appear stuck during long transport legs, customs clearance, or the handoff to a foreign carrier. First confirm the tracking number is correct, then allow extra time for international items. If the status has not changed for several days beyond the expected delivery window, open an inquiry with Swiss Post customer service or ask the retailer to do so.
How long does Swiss Post take to deliver?
PostPac Priority parcels and A Mail letters are delivered the next working day (Monday to Friday). PostPac Economy parcels arrive within two working days and B Mail letters within about three working days. International delivery times vary by destination and customs.
What is the difference between PostPac Priority and PostPac Economy?
PostPac Priority is the faster, premium domestic parcel service delivered the next working day. PostPac Economy is a lower-cost option for non-urgent parcels, typically delivered within two working days. Both include tracking.
Can I track a Swiss Post registered letter?
Yes. Registered Mail (Einschreiben) includes full tracking, proof of posting, and a signature on delivery, so you can follow it from posting to handover.
Can I track ordinary Swiss Post letters?
Standard A Mail and B Mail letters are generally not tracked individually and will not return Track and Trace events. To track a letter, send it as Registered Mail.
Does Swiss Post offer international tracking?
Yes, for tracked international services. You can follow outbound parcels and registered items while they are in the Swiss network and, in many cases, after they reach the destination postal operator. The amount of detail abroad depends on the partner carrier.
What happens to tracking when my parcel leaves Switzerland?
Swiss Post hands the item to the postal or courier service of the destination country, which completes delivery. Tracking can briefly pause during this handoff until the destination carrier records its first scan. A multi-carrier tracker like InstantParcels shows both legs in one place.
Will I have to pay customs or VAT on a Swiss Post shipment?
Items entering Switzerland may be subject to customs clearance, VAT, and duties depending on their value and contents. Any charges usually have to be paid before the item is released for delivery, which is also a common reason for a temporary hold in tracking.
What does "Ready for collection" mean on Swiss Post tracking?
It means the item is waiting for you to pick it up, for example at a post office, a PickPost point, or a My Post 24 locker, often after a delivery attempt or because it was routed to a pickup point.
What is PickPost and My Post 24?
PickPost lets you have parcels sent to a chosen pickup point for collection at your convenience. My Post 24 terminals are self-service parcel machines available around the clock for sending and collecting parcels.
What should I do if my Swiss Post package is lost?
Check the latest status, confirm the tracking number is correct, and allow extra time for customs on international items. If it still cannot be located, contact Swiss Post customer service, or ask the sender or retailer to open an inquiry on your behalf.
How do I contact Swiss Post about a shipment?
You can use the help and contact pages on the Swiss Post website, call customer service on 0848 888 888, or visit your local post office or agency.
Can I track my Swiss Post parcel on InstantParcels?
Yes. Enter your Swiss Post tracking number into the universal tracker on InstantParcels to follow your shipment, including international parcels handled by both Swiss Post and the destination carrier.
Where do I find my Swiss Post tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Swiss Post package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Swiss Post contact information:- Website: https://www.post.ch/
- Phone: 0848 888 888
Be the first to share your experience or ask a question
No experiences shared yet
Be the first to share your experience with this courier!