TGX Tracking

TGX is the carrier code used to track shipments handled by KEX Express (Hong Kong) Limited, the Hong Kong parcel operator known as Kerry Express until March 2025. The code traces back to the company's original name, Top Gun Express Centre (Asia) Limited, and it is the reference a recipient enters to follow a Hong Kong domestic delivery or a cross-border parcel moving between mainland China, Taiwan, Macau and Hong Kong. KEX Express runs a Hong Kong last-mile fleet of more than 60 vehicles, a network of self-pickup lockers, and staffed shops inside eight MTR stations. TGX tracking shows each handover from collection to the doorstep, and the same number covers the parcel whether it is delivered to a home, a locker or an MTR pickup shop.

TGX Tracking Number Format

A TGX parcel is identified by a KEX Express consignment number, an alphanumeric waybill of roughly 12 to 13 characters that usually opens with letters and continues in digits. The letters at the front identify the service or the booking batch, and the digits are the unique parcel reference. KEX Express uses the terms waybill number, consignment number and tracking number for the same code, and it is printed on the shipping label next to the barcode.

The consignment number is not the marketplace order number. An order ID issued by a shop identifies the purchase, not the parcel, and it returns no result when entered as a tracking number. The reference that resolves is the one printed on the KEX label or quoted in the dispatch notification, and it is the code TGX tracking is built around.

A cross-border parcel can carry a second identifier. When a shipment travels between mainland China and Hong Kong, the mainland leg is often booked under a separate SF or Kerry waybill in its own format, and a regional parcel handed to a partner in Thailand, Vietnam or Malaysia picks up that partner's number for the final leg. The KEX consignment number stays valid for the Hong Kong side of the journey, while the partner number covers the doorstep leg in the destination market.

Where to Find TGX Tracking Number

The KEX Express consignment number is created when the sender books the shipment, so it appears in the sender's paperwork before it surfaces in any tracking system. The reliable places to look are:

• The shipping confirmation or dispatch email sent by the online shop or the marketplace.
• The order detail page in the marketplace app, usually under a delivery or logistics tab.
• The printed KEX Express waybill on the parcel, immediately next to the barcode.
• The paper receipt handed over when a parcel is dropped at a Kerry Express or KEX shop inside an MTR station.
• The KEX Express mobile app or the sender's KEX business account, when the shipment was booked directly rather than through a shop.

An order ID and a consignment number are different things, and entering an order ID returns nothing. When only an order ID has been supplied, the seller is the fastest source of the actual waybill. For a parcel held at a self-pickup locker, the pickup code needed to open the compartment is separate from the tracking number and is delivered by app notification rather than printed on the label.

TGX Tracking Number Example

The table lists the number patterns seen on TGX parcels. Only the KEX Express consignment number is universal across the network; the rest depend on the lane and on the final-mile partner. The examples below are illustrative patterns, not live tracking numbers.

A number that does not match these patterns exactly can still be valid, because KEX label formats vary by service and by the sender's booking channel. Pasting the number into the tracker on this page confirms which network currently holds the parcel.

TGX Tracking Status Guide

KEX Express records a scan at each handover, so a TGX parcel produces a chain of about ten status events between collection and delivery. The statuses below cover the full lifecycle of a Hong Kong domestic and cross-border parcel.

Two events sit outside the normal chain. A held-at-customs status means a cross-border parcel is waiting on clearance or on a document, and an exception status flags an address problem, a damaged label or a weather suspension, all of which KEX posts as service notices during typhoon and rainstorm warnings in Hong Kong.

Why TGX Tracking Is Not Updating or Not Working

TGX tracking stalls far more often for a structural reason than for a lost parcel, and the stage the parcel is in identifies the cause. A cross-border parcel can pass through two or three separate tracking systems, so gaps of a day or more are ordinary.

Awaiting the first scan. A waybill created by the sender goes live before KEX collects the parcel, so it can sit on a shipment-information-received status, or return nothing at all, for hours. A brand new number that returns no result is usually not yet collected rather than wrong.

The cross-border leg. Between a departure scan in one market and an arrival scan in the next, a parcel crossing the Hong Kong boundary is in transit with nothing to scan. On mainland China and regional lanes a gap of one to two days with no movement is normal.

Customs clearance. A cross-border parcel held for customs shows no new scan until it is released. Import duty or a documentation check can hold it, and on consumer lanes the parcel is not released until any charge assessed is settled.

The partner handoff. On a regional lane KEX passes the parcel to a delivery partner in the destination country, which starts a fresh record under its own number, so the KEX consignment number can stop updating even though the parcel is moving. Tracking both numbers together on one page closes the gap.

Held for pickup. A parcel routed to a locker or an MTR shop stops generating delivery scans once it is available for collection, and the status stays on available-for-self-pickup until the recipient fetches it with the app pickup code.

Weather suspension. Hong Kong typhoon signal 8 and black rainstorm warnings suspend deliveries, and KEX posts a service notice rather than a fresh parcel scan, so tracking can pause for a working day during severe weather.

Wrong number or an order ID. A mistyped consignment number, or a marketplace order ID entered in place of the waybill, returns no result. Re-checking the digits against the label before treating it as a delay resolves most of these.

When a parcel genuinely has not moved, the sender is the first point of contact, because the sender booked the shipment and holds the KEX account. KEX customer service on 3513 0888 is the second, with the consignment number to hand.

Services and Delivery Times Compared

KEX Express (Hong Kong) runs eight named service lines, and the one a sender picks fixes the scope, the speed and who performs the last mile. Rush Courier is the fastest, completing an urgent point-to-point job in under three hours.

The self-pickup network is the part most e-commerce recipients rely on. Lockers operate day and night, and the staffed MTR shops sit at Hong Kong, Kowloon, Fanling, Fo Tan, Tseung Kwan O, Siu Hong, Diamond Hill and Kwun Tong stations, giving a commuter a collection point on the way home rather than a fixed delivery appointment.

Delivery and Transit Times

KEX Express positions its Hong Kong network for next-working-day domestic delivery, and its fleet of more than 60 vehicles covers the territory including outlying areas. A domestic parcel collected on a business day is normally delivered the following working day, with same-day options on the Rush Courier line.

Cross-border transit depends on the lane rather than a single service level. A parcel between Hong Kong and the Guangdong region of mainland China typically clears in a few working days, while a regional parcel to Thailand, Vietnam, Malaysia or Cambodia takes longer because it changes hands to a delivery partner at the destination. These figures are realistic estimates, not guarantees, and customs processing extends any cross-border window.

Peak periods reshape the timetable. Chinese New Year, the mid-year and Double Eleven shopping peaks, and Hong Kong's typhoon season all lengthen delivery windows, and KEX suspends deliveries outright when a signal 8 typhoon warning or a black rainstorm warning is in force. During those suspensions tracking pauses on a service notice, and the clock resumes when the warning is lifted.

Which Countries Does TGX Deliver To?

TGX tracking mainly follows parcels inside Hong Kong and across the short cross-border lanes that connect the territory to mainland China, Taiwan and Macau. Domestic Hong Kong delivery is the core of the network, covering Hong Kong Island, Kowloon, the New Territories and outlying islands through the KEX last-mile fleet and self-pickup points.

Beyond Hong Kong, KEX Express handles cross-border and regional express on a defined set of Asian lanes rather than a global network. The Hong Kong entity connects to mainland China, Taiwan, Macau and Southeast Asian markets, and parcels on those lanes are completed by group and partner operators at the destination.

• Domestic: Hong Kong Island, Kowloon, the New Territories and outlying islands.
• Greater China: mainland China, with a focus on the Guangdong region, plus Taiwan and Macau.
• Southeast Asia: Thailand, Vietnam, Malaysia and Cambodia, served through the wider KEX and Kerry regional network.

A parcel bound beyond these lanes is normally passed to a group affiliate or an international partner at the gateway, at which point a separate international waybill takes over the onward journey and the KEX consignment number covers only the Hong Kong portion.

Cross-Border Customs and International Handoff

A cross-border TGX parcel clears customs on both sides of the boundary, and the handoff between operators is where tracking most often appears to freeze. On the mainland leg the parcel is frequently booked under a separate waybill in the network of SF Express, which belongs to the same wider logistics group as KEX. From the point of that handoff, new scans appear under the mainland waybill rather than under the Hong Kong consignment number.

Import duty and tax are the recipient's responsibility on most consumer cross-border lanes, and a parcel is held at customs until any assessed charge is settled. An unanswered payment or documentation request is a common reason a parcel appears frozen for several days, so a cross-border shipment that stops on a customs status is usually waiting on the recipient, not lost.

For parcels that a Chinese seller ships out of the mainland rather than from within Hong Kong, the cross-border arm involved is often SF International, which issues its own waybill for the export leg before a Hong Kong or regional operator finishes the delivery. Tracking the Hong Kong consignment number and the mainland waybill together on one page is what keeps a cross-border parcel visible from origin to doorstep.

Marketplace Collaborations

KEX Express delivers for the online shops and marketplaces that Hong Kong buyers order from, and its self-pickup network makes it a common last-mile choice for cross-border e-commerce into the territory. Parcels bought on Taobao and other Chinese platforms are routinely consolidated and delivered into Hong Kong through the KEX and wider Kerry network, and the KEX Consolidation Service exists to merge several such purchases into a single shipment for one recipient.

On Southeast Asian marketplaces the carrier is chosen per shipment rather than at checkout. An order from Shopee or Lazada moving on a regional KEX lane appears with a KEX consignment number for the Hong Kong side and a partner number for the local leg, which is why two orders from the same platform can arrive on different networks.

The practical signal is the label. A KEX or Kerry Express waybill turning up in a dispatch email is the first reliable indication that a marketplace order is travelling on the TGX network rather than on a postal or courier alternative.

About TGX

TGX is the tracking code for KEX Express (Hong Kong) Limited, a Hong Kong parcel and express operator within the Kerry Logistics group. The code is a shortening of the company's founding name, Top Gun Express Centre (Asia) Limited, the Hong Kong express business that was renamed Kerry Express (Hong Kong) Limited on 7 April 2016.

The company changed its name again in 2025 as part of a group-wide rebrand of the Kerry Express operations across Asia to the KEX name.

"Kerry Express (Hong Kong) Limited has been renamed to KEX Express (Hong Kong) Limited with effect from 10th March 2025." (KEX Express Hong Kong, Notice of Change of Company Name, 2025.)

Today KEX Express (Hong Kong) operates B2C and B2B delivery, Regional Express, logistics fulfilment, cold chain home delivery and consolidation services from its base at Lai Chi Kok in Kowloon, supported by a last-mile fleet of more than 60 vehicles, an around-the-clock locker network and staffed shops inside eight MTR stations. It is the Hong Kong member of a group that Kerry Logistics has grown into one of the larger logistics operators in Asia (Kerry Logistics, corporate profile, 2025).