PosLaju Tracking
PosLaju is the courier, express and parcel brand of Pos Malaysia Berhad, Malaysia's national postal operator, and since 9 June 2026 it has been the single brand covering both domestic and international courier, absorbing the Redly name the company had launched only eight months earlier (The Star, 2026). PosLaju tracking, written Pos Laju on the company's own site, now spans parcels moving inside Malaysia and shipments bound for up to 230 countries and territories on one lookup. What sets it apart from every private Malaysian courier is the network beneath it: Pos Malaysia holds the country's sole universal postal service mandate, runs more than 3,500 touchpoints, and delivers to more than 11 million addresses, a footprint no commercial operator is obliged, or funded, to maintain.
PosLaju Tracking Number Format
A PosLaju tracking number is 13 characters long and follows Universal Postal Union technical standard S10, the same identifier scheme every UPU member post uses. The structure is fixed: a two-letter service indicator, an eight-digit serial number, a single check digit, and the two-letter ISO country code for the country of origin, which for a parcel posted in Malaysia is MY.
Pos Malaysia calls the identifier the tracking number and prints it on the consignment note, the label attached to the parcel. Sellers and counter staff also call it the consignment note number or the item number, and on an international shipment it is the same number the destination post uses after the handover, so ER123456789MY stays ER123456789MY all the way to the door.
The check digit is not decorative. It is derived from the eight-digit serial using the weights 8, 6, 4, 2, 3, 5, 9 and 7, so a single mistyped digit produces a number that fails validation rather than one that returns someone else's parcel (UPU Standard S10). That is the main reason a tracking page returns nothing for a number that looks correct at a glance.
The first letter of the service indicator carries meaning; the second is assigned by the origin operator and does not reliably signal a service tier. Read the prefix as a class of postal product, not as a promise of speed.
Where to Find PosLaju Tracking Number
The tracking number is created when the shipper books the parcel, never by the recipient, so it always comes from the sending side. It appears in these places:
- Printed above the barcode on the PosLaju consignment note stuck to the parcel.
- On the post office receipt issued at the counter when the parcel was posted.
- Pre-printed on a PosLaju prepaid box or prepaid envelope, before anything is packed into it.
- In the shipping confirmation email a seller sends once the parcel is handed to PosLaju.
- In the order details page of the marketplace the item was bought from.
- In the SendParcel or SendParcel Pro dashboard, for senders who booked the shipment online.
- In the Pos Malaysia mobile app, under the shipments saved to the account.
An order ID and a tracking number are different things. The order ID identifies a purchase on the seller's system and returns no scan data, while the tracking number identifies the physical parcel and is always 13 characters ending in a two-letter country code. On a prepaid box or envelope the number exists before the parcel does, so the sender should record it before posting.
PosLaju Tracking Number Example
The table sets out the identifier patterns seen on PosLaju and Pos Malaysia shipments. The service-indicator ranges are defined by UPU standard S10, but the example values are illustrative patterns rather than live tracking numbers, and the second letter of any prefix is assigned by the origin post rather than fixed by the standard.
| Format / Pattern | Typical Length | What It Indicates / Where You See It |
|---|---|---|
| E-range prefix, 9 digits, MY (for example ER123456789MY) | 13 characters | Express Mail Service. S10 reserves the EA to EZ range for EMS, which is the lane PosLaju International Express runs on. |
| C-range prefix, 9 digits, MY (for example CP123456789MY) | 13 characters | Parcel post. The CA to CZ range covers ordinary and insured parcels, and it is the range International Economy parcels travel under. |
| R-range prefix, 9 digits, MY (for example RR123456789MY) | 13 characters | Registered letter post. Seen on Registered Mail rather than on a courier parcel. |
| L-range or U-range prefix, 9 digits, MY | 13 characters | Tracked letter post, and letter-post items carrying supply-chain visibility. Common on small packets and lightweight cross-border e-commerce. |
| P-range prefix, 9 digits, MY (for example PL123456789MY) | 13 characters | S10 reserves the PA to PZ range for domestic and bilateral use. Domestic PosLaju consignment numbers are commonly seen here, and the pattern is a convention rather than a published service key. |
| Marketplace-issued reference | Varies by platform | The label was generated by Shopee or Lazada rather than at a post office counter. This is the reference most Malaysian online shoppers actually receive, and it is the one to enter. |
| Seller order ID or invoice number | Varies | Not a tracking number. It identifies the purchase and returns no scan events. |
The number should be entered exactly as printed, with no spaces. Pos Malaysia's own tracking portal accepts up to five numbers at once, separated by commas or spaces.
PosLaju Tracking Status Guide
PosLaju writes its scan events as full sentences rather than as short status codes, and appends the location to the event, so a Malaysian tracking page reads more like a log than a status board. The events below cover the domestic lifecycle; an international shipment adds exchange-office and customs events once it leaves Malaysia.
| Status | Description |
|---|---|
| Item posted over the counter | The parcel was accepted at a post office or agent and its barcode was scanned into the system. This is the first scan, and the point at which PosLaju takes custody. |
| Consignment received and processed from posting at Post Offices | The posting office has recorded the consignment and passed it into the mail stream. |
| Item dispatched out | The parcel has left the office it was posted at and is moving toward a sorting or parcel hub. |
| Item processed | The parcel has been sorted at the hub according to its delivery area. |
| Consignment dispatch out from Transit Office | The parcel has left the transit hub on the line-haul leg toward the delivery facility serving the destination address. |
| Arrive at delivery facility at ... | The parcel has reached the post office or PosLaju centre nearest the recipient and is queued for a delivery round. |
| Item out for delivery | A postman or courier is carrying the parcel on the day's round. |
| Item delivered to ... | Delivery is complete, and the name of the person who took receipt is recorded in the event. |
| Item can be collected at ... | Delivery was not completed and the parcel is being held at the named post office for counter collection. A waiting state, not a failure. |
| Direct delivery to Ezibox | The parcel was placed in a PosLaju Ezibox self-service locker instead of being delivered to the door, and a collection code is issued to the recipient. |
| Unsuccessful delivery. Address not available | The address could not be located, or nobody was available to receive the parcel. Pos Malaysia prints its 1300 300 300 hotline in this event text. |
| Item presented to import customs | An inbound international parcel has been passed to the Royal Malaysian Customs Department for assessment. |
| Item held by import customs | Customs is holding the parcel, usually for duty, sales tax or a documentation query. No PosLaju scans are recorded while it is held. |
| Item out of customs | The parcel has been released and re-enters the Malaysian delivery network. |
| Item returned to sender | The parcel could not be delivered or collected, and is travelling back to the shipper. |
No parcel passes through every event. The signal to watch is movement: while the timestamps keep advancing from posting to processing to delivery facility, the shipment is progressing normally even when one line sits unchanged for a day.
Why PosLaju Tracking Is Not Updating or Not Working
A PosLaju tracking page that has not moved for a day or two is far more often a gap between scans than a lost parcel. The reasons below account for most reports of PosLaju tracking not updating, PosLaju tracking not working, or a parcel stuck between events.
Awaiting the first scan. A tracking number can be generated by a seller or by SendParcel days before the parcel physically reaches a counter. Until Item posted over the counter appears, the parcel is still with the sender and not with PosLaju, and the number returns nothing at all. That is the single most common reason a fresh number looks broken.
Between the transit office and the delivery facility. The line-haul leg between Consignment dispatch out from Transit Office and Arrive at delivery facility produces no intermediate scans. On a long domestic route the page can hold on the dispatch event for a full working day while the parcel is on a truck.
On a Zone 4 or Zone 5 lane. Parcels moving between Peninsular Malaysia and Sabah or Sarawak sit in PosLaju's two most distant zones and are consolidated before they are carried across. The consolidation and the crossing are unscanned, so an East Malaysian parcel can look frozen while it is in fact moving.
Customs clearance. An inbound parcel resting at Item held by import customs is with the Royal Malaysian Customs Department, not with PosLaju, and no postal scans are added while it is there. Pos Malaysia's own guidance for outbound parcels is that customs inspection and clearance adds 48 to 72 hours on top of the normal transit estimate.
A failed delivery and a post office hold. Once the page reads Item can be collected at, the clock sits with the recipient rather than with the carrier. The parcel waits at the named counter and produces no further scans until it is collected, or until the holding period expires and it is returned to sender.
A destination on the current disruption list. Pos Malaysia publishes a live International Mail and Parcel Service Disruptions notice. The version dated 18 March 2026, last updated 27 April 2026, lists Croatia, Iran and Iraq as suspended and flags more than 60 further destinations for delays, citing airspace limitations and flight cancellations. A parcel bound for a listed country is queued, not missing.
Wrong number or a truncated code. A marketplace order ID entered instead of a tracking number returns nothing, and so does a 13-character code missing a digit, because the S10 check digit will not validate. Re-read the number from the consignment note rather than from memory.
Genuinely delayed. When a parcel is well past its window with no movement, the sender should be contacted first, since the sender holds the posting receipt and the contract of carriage. Pos Malaysia then works the case from the tracking number, through AskPos or the 1300 300 300 hotline.
Services and Delivery Times Compared
PosLaju sells six tracked shipping products, and the widest gap between them is not price but time: the domestic express service is measured against a next-day standard, while the domestic sea parcel is quoted at 14 to 20 working days. Every product below is trackable on the same 13-character number.
| Service | What It Covers | Limits and Cover |
|---|---|---|
| Pos Laju Standard | The core domestic express parcel service, sold at every post office, agent and touchpoint, with proof of delivery and live tracking. | Up to 30kg actual or volumetric. Maximum length 150cm, maximum length plus width plus height 250cm. An RM50 surcharge applies above either limit. Compensation up to RM200 or actual value, whichever is lower. |
| Pos Laju Prepaid Boxes and Envelopes | Pay, pack and post packaging bought in advance at any touchpoint, at an authorised agent, or from the Pos Malaysia online shop. Colour coded: orange covers movements inside Peninsular Malaysia, inside Sabah or inside Sarawak; blue covers Peninsular to Sabah or Sarawak and Sabah to Sarawak. | 500g to 10kg. Compensation up to RM200 or actual value, whichever is lower. |
| Domestic Sea Parcel | The economy alternative on the Borneo lanes, carrying parcels between Peninsular Malaysia and Sabah or Sarawak, and within East Malaysia, by sea. | Up to 30kg. Estimated 14 to 20 working days. Published starting rate from RM8.00 for the first 0.5kg. Compensation up to RM100 or actual value, whichever is lower. |
| International Express (EMS) | The urgent cross-border product, running on Express Mail Service lanes plus commercial capacity, with door-to-door delivery and proof of delivery. | Documents up to 1kg, parcels up to 30kg. Maximum length 1.5m, and length plus twice width plus twice height no more than 3.00m. Volumetric weight is length x width x height in cm divided by 5000. |
| International Economy | Air or sea cross-border shipping to over 200 countries, for gifts, personal items and bulk shipments where speed is not the priority. | Up to 30kg. Maximum length 2.0m, and length plus twice width plus twice height no more than 3.00m. Rated on actual weight. |
| Flexipack International | Prepaid international envelopes in XS, S and M sizes, now running down under a stock clearance campaign. Tracking is optional and requires a tracked label. | Up to 500g. Sold online while stocks last, with drop-off accepted at post offices until 31 December 2026. |
Alongside these, PosLaju runs a domestic motorcycle delivery service, a parcel pick-up service, and a Haji and Umrah baggage service that moves pilgrims' belongings between Malaysia and the Holy Land. Free pick-up is a contract-customer benefit rather than a retail one, so a one-off shipment starts at a counter.
Delivery Zones and Transit Times Across Malaysia
PosLaju prices and routes every domestic parcel through five zones, and the zone, not the distance in kilometres, is what predicts how long a tracking page takes to move. The zones are published on Pos Malaysia's own domestic express service page.
| Zone | Area of Coverage |
|---|---|
| Zone 1 | Within Klang Valley |
| Zone 2 | Between states, Peninsular Malaysia only |
| Zone 3 | Within state, in Peninsular Malaysia, Sabah or Sarawak |
| Zone 4 | Peninsular Malaysia to Sabah or Sarawak |
| Zone 5 | Sabah or Sarawak to Peninsular Malaysia, and between Sabah and Sarawak |
PosLaju's published express standard is next working day where the destination is served by a Pos Laju Centre, and within 2 to 3 days elsewhere. Those are service standards rather than guarantees, and Pos Malaysia measures itself against the next-day figure directly: the group reported 92% D+1 next-day delivery on domestic parcels in 2025 (The Star, 2026), and the delivery performance figure published on its own site stood at 96% for parcels as of May 2026.
Zones 4 and 5 behave differently, because the parcel has to leave the road network. Pos Malaysia does not publish a day count for express traffic across the South China Sea, and the only officially quoted domestic transit figure for the Borneo lanes belongs to the economy product: 14 to 20 working days by sea. The practical reading is that a Zone 4 or Zone 5 express parcel takes longer than the peninsular standard and shows a visible scan gap during the crossing, and that anyone who needs a date rather than an estimate should be shipping express rather than economy.
Two Malaysian factors stretch every band. The federal and state public holiday calendar is dense, and Hari Raya and Chinese New Year are the two windows when posting volumes peak and counters close. The northeast monsoon, roughly November to March, brings flooding to the east coast of the peninsula and to parts of Sarawak, and a flooded delivery office produces exactly the same symptom as a stalled parcel: no new scan.
Post Offices, Agents and Where a Parcel Waits
Pos Malaysia operates more than 3,500 touchpoints nationwide and reaches more than 11 million delivery addresses, the largest retail and delivery network in the country (Pos Malaysia, 2026). Over 1,000 of those accept parcel drop-offs, including 630 Pos Malaysia branches and 230 Pos Mini outlets, with the balance made up of PosLaju centres, authorised agents and self-service Ezibox lockers.
That network exists because the law requires it, and this is the structural difference between a national post and a private courier. Under Malaysia's Postal Services Act 2012, the universal service licensee must provide and maintain at least 1,000 post offices, permanent or mobile, and deliver at least once every working day. In return it holds the reserved area: the exclusive right to carry ordinary letters under 500g priced below RM5.
A private carrier closes a route that does not pay. Pos Malaysia cannot: Section 5 of the same Act creates a Postal Service Fund, administered by the Malaysian Communications and Multimedia Commission, whose stated purpose is to sustain postal services in rural and remote areas (Free Malaysia Today, 2025). For a sender, the practical effect is that a parcel addressed to a longhouse in rural Sarawak travels on the same network, under the same 13-character number, as one addressed to central Kuala Lumpur.
For a recipient, the practical consequence lands at the counter. When a PosLaju delivery fails, the parcel does not go back to a depot on an industrial estate; it goes to a named post office, the tracking page reads Item can be collected at, and it waits there for collection. Where an Ezibox locker is used instead, the event reads Direct delivery to Ezibox and a collection code is issued.
Compensation, Claims and the Pos Service Warranty
Base compensation on a PosLaju parcel is capped at RM200 or the actual value of the item, whichever is lower, on both Pos Laju Standard and prepaid boxes and envelopes. The domestic sea parcel is capped lower, at RM100 or actual value.
Pos Service Warranty is the paid upgrade that raises those ceilings. It lifts cover to a maximum of RM5,000 on a standard shipment, RM1,000 on a SendParcel Prepaid shipment, and RM1,000 per article on fragile or liquid items. It pays the declared value or the limit, whichever is lower, so a declared value below the cap sets the payout.
The claim windows are short, and they are the part most senders get wrong. A general complaint must be lodged within 30 days of the posting date. A claim for damage, loss or a wrong item must be filed within 5 working days of the delivery date, and the photo evidence, the posting receipt and the original packaging all have to be kept. Complaints are lodged through AskPos on the Pos Malaysia site.
The exclusion list is worth reading before declaring a value. Cash, cheques, gift cards and vouchers are excluded, as are dangerous and prohibited goods, perishables, jewellery, watches and antiques, and any loss traceable to inadequate packaging. A claim is normally raised by the sender, because the sender holds the receipt proving the parcel was posted.
Which Countries Does PosLaju Deliver To?
PosLaju international tracking now covers up to 230 countries and territories, the figure Pos Malaysia gave when it folded its international courier products into the PosLaju brand in June 2026. That reach is a mix of two things: the postal network Malaysia belongs to, and commercial lanes bought on top of it.
Domestically, coverage is total. PosLaju delivers across all 13 states and 3 federal territories, from Kuala Lumpur, Selangor, Penang, Johor and Melaka on the peninsula to Kota Kinabalu, Sandakan, Kuching, Sibu and Miri in East Malaysia, and to more than 11 million addresses in between.
Internationally, PosLaju International Express runs on Express Mail Service, the UPU's express product, while International Economy reaches over 200 countries by air or sea. Malaysia has been a member of the Universal Postal Union since 1958 and sits on both its Council of Administration and its Postal Operations Council; Pos Malaysia is also a member of the Asian-Pacific Postal Union and currently chairs the ASEAN Postal Business Meeting. Membership is what makes the handoff work: a parcel posted in Kuala Lumpur is carried by Pos Malaysia to the outward exchange office, flown out, and delivered by the destination country's own post under the same 13-character number.
- Domestic: all of Peninsular Malaysia, Sabah, Sarawak and Labuan, across five delivery zones.
- Asia Pacific: Singapore, Thailand, Indonesia, Vietnam, the Philippines, China, Japan, South Korea, Australia and New Zealand.
- Europe: the United Kingdom, Germany, France, the Netherlands, Italy and Spain.
- Middle East: Saudi Arabia, the United Arab Emirates and Qatar, with a dedicated Haji and Umrah baggage service on the Saudi lane.
- North America: the United States and Canada, subject to the service update notices below.
Two live constraints matter before shipping. Pos Malaysia suspended international postal services to the United States on 25 August 2025 after the removal of the US de minimis exemption, then resumed International Air Mail and Air Bulk Mail for letters, postcards, printed papers and documents on 29 August 2025, while EMS, small packet, Flexipack and international parcel to the US remained suspended at that point. Separately, the disruption notice dated 18 March 2026 lists Croatia, Iran and Iraq as suspended and more than 60 destinations as delayed. The Service Update page on Pos Malaysia's site is the live source, and it is worth checking before posting anything cross-border.
Cross-Border Customs and the Postal Handoff
Every PosLaju international parcel carries a customs declaration, and an incomplete one is the commonest cause of a stalled cross-border shipment. Contents and value must be declared clearly and truthfully, and parcels should travel with a commercial invoice or a commercial pro forma alongside the UPU customs declaration form.
Pos Malaysia states the cost of a customs inspection plainly on its International Economy service page: packets, envelopes with enclosures, documents and other merchandise are subject to customs inspection and clearance, and 48 to 72 hours are added for items placed under it. Those hours produce no scan events, which is exactly why an international tracking page appears to freeze at the border.
Duties and taxes are the recipient's responsibility unless the seller has prepaid them. Shipments below a destination country's de minimis threshold clear as a direct release with no duty or tax, and that threshold is set by the destination, not by Malaysia. In the inbound direction, Malaysia's low value goods sales tax applies to imported goods valued at RM500 or less, so a cheap parcel arriving from abroad is not automatically tax free.
Prohibited and dangerous goods are governed by the UPU List of Prohibited Articles as well as by the destination country's own rules, and Pos Malaysia publishes its own dangerous goods and prohibited items lists. One country-specific rule catches Malaysian senders regularly: any shipment to the United States containing food, including health or dietary supplements, animal feed and food additives, requires a Prior Notice Confirmation Number obtained from the US Food and Drug Administration before it is posted.
Marketplace Collaborations
Most Malaysians who track a PosLaju parcel never set foot in a post office; they bought on a marketplace, and the marketplace picked the courier. Shopee lists Pos Laju as a Supported Logistics channel for its Malaysian sellers, meaning Shopee generates the label and the shipment travels on PosLaju's network under a Shopee-issued reference. In September 2025 Shopee also launched Economy Delivery, a low-cost mail-drop channel for parcels up to 2kg, run with Pos Malaysia and Flash Express.
Lazada routes its Malaysian shipments the same way. For default and non-bulky delivery types, Lazada assigns orders to PosLaju alongside Ninja Van Malaysia, Flash Express, LEL Express and ABX Express, so a Lazada buyer's tracking reference resolves to whichever of those carriers was assigned (Lazada Seller Center, 2026). Carousell sellers in Malaysia can also hand parcels over the counter to PosLaju.
The inbound side is where the postal network keeps an edge no private Malaysian courier can copy. Parcels bought on China-based platforms such as Temu, Shein and AliExpress often enter Malaysia through the postal channel and are handed from the origin post to Pos Malaysia at the exchange office, which is why an inbound number carrying a foreign country code still ends up producing Malaysian delivery scans.
PosLaju, Redly and What Happened to the Brand
The PosLaju brand was very nearly split in two, and then it was not. In October 2025 Pos Malaysia launched Redly as a separate brand for everything crossing the border, structured around three products, Redly Express, Redly Priority and Redly Connect, and left PosLaju as the domestic brand. Eight months later the company reversed course.
On 9 June 2026 Pos Malaysia announced that its domestic and international courier services would be consolidated under PosLaju, dropping the Redly product name and giving customers a single access point for local and global delivery across up to 230 countries and territories.
"E-commerce today is no longer just about selling online, it is about scaling efficiently and delivering reliably to customers wherever they are." (Charles William, Group Chief Sales Officer, Pos Malaysia, 9 June 2026.)
The change is visible on the company's own site. The pos.com.my navigation now files every courier product under Pos Laju, the international courier page that once carried Redly branding is served as International Express Delivery, and the tracking portal describes itself as "Pos Malaysia | Pos Laju". Anyone who has read that PosLaju was being retired should treat that as out of date: the brand did not go away, it absorbed the one meant to replace it.
About PosLaju
PosLaju is operated by PosLaju (M) Sdn. Bhd., company registration 199601014820 (387170-X), a wholly owned subsidiary of Pos Malaysia Berhad, registration 199101019653 (229990-M). It is the courier, express and parcel arm of a postal service whose history runs back more than 200 years, to the postal offices of the Straits Settlements in Penang, Malacca and Singapore in the early 1800s. The department was corporatised as Pos Malaysia Berhad in 1992, listed in Kuala Lumpur in 2001, and is today majority owned by the industrial conglomerate DRB-HICOM.
Pos Malaysia is the only operator in the country holding the universal postal service mandate, and it describes its own transformation without hedging:
"We have pivoted from a mail company that also delivers parcels to a parcel delivery company that also delivers mail." (Pos Malaysia, About Us, 2026.)
That pivot shows in the volumes rather than in the mail. Parcel volumes grew 9% across 2025 while traditional mail and retail counter footfall kept falling (Bernama, 2026). The parcel network is now the part of the company that is growing, and it is the part that carries a PosLaju shipment: more than 3,500 touchpoints, over 1,000 of them taking parcel drop-offs, feeding delivery rounds that reach 11 million addresses every working day.
The field around PosLaju is crowded, with Ninja Van Malaysia, GDEX, J&T Express, Flash Express and DHL eCommerce all competing for Malaysian parcel volume. What none of them carries is the obligation: the 3,500-plus touchpoints, the 1,000-post-office minimum, and the duty to deliver to every one of the country's 11 million addresses at least once a working day. Pos Malaysia is headquartered at Dayabumi Complex in Kuala Lumpur, and its customer support hotline is 1300 300 300, or +603 2705 9900 from overseas.
PosLaju Common Questions:
How do I track a PosLaju parcel?
Enter your 13-character PosLaju tracking number into the tracker on this page, or into the tracking portal on the Pos Malaysia website. The number is printed above the barcode on the consignment note stuck to the parcel, on your post office receipt, and in the shipping confirmation email from your seller. Pos Malaysia's own tracking page lets you check up to five numbers at once, separated by commas or spaces.
Is Pos Laju still called Pos Laju, or has the brand been discontinued?
Pos Laju is very much alive, and it now covers more than it used to. In October 2025 Pos Malaysia launched a separate international brand called Redly, but on 9 June 2026 it reversed that decision and consolidated all domestic and international courier services under the Pos Laju brand, dropping the Redly product name. Pos Malaysia writes it as two words, Pos Laju, while many shoppers and sellers write PosLaju. Both refer to the same service.
What does a PosLaju tracking number look like?
It is 13 characters: two letters, then nine digits, then MY. That is Universal Postal Union standard S10, which every member post uses. E-range prefixes indicate Express Mail Service, C-range prefixes indicate parcel post, and the P range is reserved by the standard for domestic use, which is where domestic PosLaju consignment numbers commonly sit. The last of the nine digits is a check digit, so a number with one character mistyped will not validate.
Where do I find my PosLaju tracking number?
Look above the barcode on the consignment note attached to the parcel, on the receipt you were given at the post office counter, or pre-printed on a PosLaju prepaid box or envelope. If you bought online, it is in the shipping confirmation email or in the order details on the marketplace. Senders who booked through SendParcel will find it in the dashboard. The seller's order ID is not a tracking number and will not return any scans.
Why is my PosLaju tracking not updating?
The commonest reason is that the parcel has not had its first scan yet, so the number exists but the parcel is still with the seller. After that, the biggest scan gaps are the line-haul leg between the transit office and the delivery facility, the crossing between Peninsular Malaysia and Sabah or Sarawak, and customs. Pos Malaysia says customs inspection and clearance adds 48 to 72 hours, and no postal scans are recorded while a parcel is held.
How long does PosLaju take to deliver in Malaysia?
PosLaju's published express standard is next working day where your address is served by a Pos Laju Centre, and within 2 to 3 days elsewhere. These are standards, not guarantees. Pos Malaysia reported 92% next-day (D+1) delivery on domestic parcels in 2025, and published a 96% parcel delivery performance figure as of May 2026. Parcels crossing to Sabah or Sarawak take longer, and the economy sea option on those lanes is quoted at 14 to 20 working days.
What does the status Item can be collected at mean?
It means the delivery attempt did not succeed and your parcel is now waiting at the post office named in the tracking event. Bring your identification and the tracking number to that counter to collect it. This is a normal waiting state rather than a failure, but it does not last forever: an uncollected parcel is eventually returned to the sender.
What is the maximum weight and size PosLaju accepts?
Pos Laju Standard takes parcels up to 30kg, actual or volumetric, with a maximum length of 150cm and a maximum combined length plus width plus height of 250cm. Go over either limit and an RM50 surcharge applies, and oversized items may add delivery days. International Express takes documents up to 1kg and parcels up to 30kg, with a maximum length of 1.5m.
How much compensation does PosLaju pay for a lost or damaged parcel?
The base cover on Pos Laju Standard and on prepaid boxes and envelopes is up to RM200 or the actual value of the item, whichever is lower. The domestic sea parcel is capped at RM100. If you buy Pos Service Warranty, cover rises to a maximum of RM5,000 on a standard shipment, RM1,000 on a SendParcel Prepaid shipment, and RM1,000 per article on fragile or liquid items.
How do I make a claim for a lost or damaged PosLaju parcel?
Move quickly, because the windows are short. A general complaint must be lodged within 30 days of the posting date, and a claim for damage, loss or a wrong item within 5 working days of delivery. Keep the photo evidence, the posting receipt and the original packaging, because all three are required. Claims are lodged through AskPos on the Pos Malaysia website.
Does PosLaju deliver internationally?
Yes. Since the June 2026 consolidation, PosLaju covers both domestic and international courier, reaching up to 230 countries and territories. International Express runs on Express Mail Service (EMS) lanes plus commercial capacity, and International Economy reaches over 200 countries by air or sea. Check the Service Update page on the Pos Malaysia site before posting, because some destinations are suspended or delayed.
Can I still send a parcel to the United States with PosLaju?
Check the Service Update page before you post, because the position has changed more than once. Pos Malaysia suspended international postal services to the US on 25 August 2025 after the removal of the US de minimis exemption, then resumed International Air Mail and Air Bulk Mail for letters, postcards, printed papers and documents on 29 August 2025, while EMS, small packet, Flexipack and international parcel to the US remained suspended at that point.
Why is my parcel stuck at customs in Malaysia?
An inbound parcel showing Item held by import customs is with the Royal Malaysian Customs Department, not with PosLaju, and no postal scans are added while it is there. The usual causes are an unpaid duty or sales tax, an incomplete customs declaration, or a missing commercial invoice. Malaysia's low value goods sales tax applies to imported goods valued at RM500 or less, so a cheap parcel is not automatically tax free.
Can I track a Shopee or Lazada order with a PosLaju number?
Yes, when PosLaju was the courier assigned. Pos Laju is a Supported Logistics channel on Shopee Malaysia, and Lazada assigns default and non-bulky orders to PosLaju alongside Ninja Van, Flash Express, LEL Express and ABX Express. Enter the tracking reference shown in your order details, not the order ID, and it will return scans once the parcel has been collected.
Where can I drop off a PosLaju parcel?
At any of more than 1,000 drop-off locations, including 630 Pos Malaysia branches and 230 Pos Mini outlets, plus PosLaju centres and authorised agents. Free pick-up is a contract-customer benefit rather than a retail one, so a one-off parcel starts at a counter. The Pos Outlet Finder on the Pos Malaysia site lists what is near you.
What is the PosLaju customer service number?
The Pos Malaysia customer support hotline is 1300 300 300, and overseas customers can call +603 2705 9900. There is also AskPos, the 24/7 chat channel on the Pos Malaysia website, which is where complaints and claims are lodged. If you bought from a seller or a marketplace, contact them first, because they hold the posting receipt and the contract of carriage.
My PosLaju parcel says delivered but I never received it. What should I do?
Check with anyone else at the address first, including reception, security or a neighbour, and re-read the tracking event, since Item delivered to records the name of whoever took receipt. If it reads Direct delivery to Ezibox, your parcel is in a self-service locker and you need the collection code. If none of that explains it, raise the case with the sender and contact Pos Malaysia through AskPos or 1300 300 300 with the tracking number, keeping the 5-working-day claim window in mind.
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