PostNord Tracking
PostNord Tracking lets you follow letters and parcels handled by the Nordic region's largest postal and logistics company. Whether you are waiting for an online order shipped within Sweden, a parcel travelling between Denmark and Norway, or an international package arriving from abroad, PostNord Tracking keeps you informed at every step of the journey.
Tips for Tracking PostNord Packages
To get the most accurate and timely updates, keep these tips in mind:
Double-check your tracking number to make sure every character is entered correctly.
Sign up for SMS or email notifications so PostNord can alert you when your parcel is on the move or ready for collection.
Use the PostNord app to follow shipments, change delivery options, and find your nearest service point.
Track across borders in one place by entering your number into a universal tracker like InstantParcels, which follows the parcel even after it is handed to a partner carrier.
How to Identify a PostNord Tracking Number
Your PostNord tracking number (also called an item ID or shipment ID) is created the moment your parcel is registered in the system. You can usually find it:
On the shipping receipt or label from the post office or service point.
In the dispatch or confirmation email from the online store you ordered from.
In the SMS or email notification PostNord sends when a parcel is on its way to you.
In your PostNord account if you booked the shipment online.
PostNord Tracking Number Format
PostNord uses more than one numbering style depending on whether the shipment is international or domestic:
International (UPU S10) format: 13 characters made up of 2 letters, 9 digits, and a 2-letter country code. Shipments to or from Sweden end in SE and those linked to Denmark end in DK (for example, LM123456789SE).
Domestic format: a longer numeric string, often ranging from around 9 up to roughly 20 or more digits, used to identify parcels moving inside the Nordic network.
If your number does not match the international pattern, it is almost certainly a valid domestic item ID. Both formats can be tracked on PostNord's website and through InstantParcels.
PostNord Main Services
PostNord offers a range of letter, parcel, and logistics services across the Nordics. The most common consumer and e-commerce services include:
MyPack Home: home delivery of parcels, with notification and a delivery window.
MyPack Collect: delivery to a chosen service point, parcel locker, or pickup location for collection at your convenience.
PostNord Parcel: business-to-business and business-to-consumer parcel delivery within and between Nordic countries.
Letters and Varubrev (goods letters): standard letter and small-goods mail, used heavily for lightweight e-commerce items.
Pallet and groupage: heavier freight and logistics services for businesses.
Return services: drop-off and return-label options that let recipients send items back to merchants.
Summary Comparison Table
Service Name | Typical Delivery Time | Tracking Included | Best For |
|---|---|---|---|
MyPack Home | 1-3 working days (Nordics) | Yes | Home delivery of online orders |
MyPack Collect | 1-3 working days (Nordics) | Yes | Pickup at a service point or locker |
PostNord Parcel | 1-3 working days (Nordics) | Yes | Domestic and inter-Nordic parcels |
Varubrev (goods letter) | 2-6 working days | Limited | Light, low-value e-commerce items |
International parcel | Up to about 14 days (Europe) | Yes | Shipments outside the Nordics |
Pallet and groupage | Varies by route | Yes | Business freight and heavy goods |
PostNord Tracking Status Guide
Each status update tells you where your shipment is in its journey. Common PostNord statuses include:
Information received / pre-advised: PostNord has received the electronic shipping details, but the parcel has not yet been handed over.
Received / collected: PostNord has taken physical possession of the parcel.
In transit / sorted: the parcel is moving through terminals and sorting centers toward its destination.
Customs (international): the shipment is being processed by customs in the destination country.
Out for delivery: the parcel is loaded on a vehicle for delivery to your address.
Available for collection: the parcel has arrived at your chosen service point or locker and is ready to pick up.
Delivered: the parcel has been handed to the recipient or collected from the pickup point.
Returned to sender: the parcel could not be delivered or collected in time and is being sent back.
PostNord Delivery Time Estimates
Delivery speed depends on the service and route:
Within a single Nordic country: typically 1-3 working days, with most parcels delivered on weekdays.
Between Nordic countries: generally 2-5 working days depending on distance and customs (Norway, which is outside the EU, can add time).
To the rest of Europe: commonly up to about 14 days depending on the destination and the partner carrier.
To other regions worldwide: transit times vary widely and depend on customs clearance and the destination postal operator.
PostNord International Tracking and Customs Handoff
For shipments leaving or entering the Nordics, PostNord works with national postal operators and logistics partners in the destination country. A typical international journey looks like this: the parcel is collected and sorted in the origin country, exported and cleared through customs, then handed over to the local postal carrier for final delivery.
Because responsibility passes between carriers, you may notice a quiet period in the tracking history while the parcel crosses borders or sits in customs. Once the destination carrier scans the item, updates resume. A universal tracker such as InstantParcels is helpful here because it can follow the parcel across both PostNord and the partner carrier using the same number.
Customs delays are one of the most common reasons international parcels appear to pause. If duties or import taxes are owed, the parcel may be held until the recipient pays them, so it is worth watching for any customs notification.
Benefits of Using PostNord
The largest delivery network across Sweden, Denmark, Norway, and Finland.
Flexible delivery choices, including home delivery, service points, and parcel lockers.
Tracking included on most parcel services.
Strong e-commerce integration for online stores shipping across the Nordics.
Simple returns through drop-off points and return labels.
Delayed or Lost PostNord Shipments
If a parcel seems delayed or lost:
Check the latest tracking status on PostNord's website or in the app.
Confirm whether the parcel is waiting at a service point for collection, as uncollected parcels are returned after a set holding period.
Look for any customs or fee notifications if the shipment is international.
Contact PostNord customer service in the relevant country, or ask the sender to open an inquiry, since the sender is usually the contract holder for the shipment.
How to Contact PostNord
PostNord operates separate customer service channels for each country it serves. You can reach support through the official websites for Sweden (postnord.se), Denmark (postnord.dk), Norway (postnord.no), and Finland (postnord.fi), or through the PostNord app. The corporate site postnord.com links to each country's help center and track and trace tools.
PostNord Company History
PostNord was created in 2009 through the merger of Posten AB, the national postal operator of Sweden, and Post Danmark, the national postal operator of Denmark. The group was first known as Posten Norden and adopted the PostNord name in 2011. Today it is jointly owned by the Swedish and Danish states and serves as the universal postal service provider in both countries, while also running parcel and logistics operations across the wider Nordic region.
No matter which PostNord service or number format you have, you can always follow your shipment with our universal postal tracker.
PostNord Common Questions:
How do I track a PostNord package?
Enter your PostNord tracking number into the track and trace tool on PostNord's website or app, or paste it into a universal tracker like InstantParcels. You will see the latest status, location scans, and an estimated delivery or collection time. The same number works whether the parcel is domestic or international.
Where do I find my PostNord tracking number?
You can find it on your shipping receipt or label, in the dispatch confirmation email from the online store, in the SMS or email notification PostNord sends, or in your PostNord account if you booked the shipment yourself.
What does a PostNord tracking number look like?
International shipments use the UPU S10 format: 2 letters, 9 digits, and a 2-letter country code such as SE for Sweden or DK for Denmark (for example, LM123456789SE). Domestic parcels often use a longer numeric string ranging from around 9 to 20 or more digits.
Why is my PostNord tracking not updating or stuck?
Tracking can appear stuck for several normal reasons. The parcel may be moving between sorting terminals without a new scan, sitting in customs on an international route, or waiting at a service point for collection. International parcels often go quiet while responsibility passes between PostNord and a partner carrier. Updates usually resume once the next scan happens. If there is no movement for more than a week (or longer for international shipments), check for a customs notification and then contact PostNord or ask the sender to open an inquiry.
How long does PostNord delivery take?
Within a single Nordic country, parcels typically arrive in 1-3 working days. Between Nordic countries it is usually 2-5 working days. Deliveries to the rest of Europe commonly take up to about 14 days, and shipments to other regions vary depending on customs and the destination postal operator.
What is the difference between MyPack Home and MyPack Collect?
MyPack Home delivers the parcel directly to your address, usually with a notification and a delivery window. MyPack Collect sends the parcel to a service point, parcel locker, or pickup location where you collect it yourself when convenient.
Which countries does PostNord operate in?
PostNord is the leading postal and logistics operator across the Nordic region, serving Sweden, Denmark, Norway, and Finland. It is the universal postal service provider in Sweden and Denmark, and connects the Nordics to the rest of the world through partner carriers.
Can I track PostNord international shipments?
Yes. International parcels are trackable using the same number. PostNord hands the parcel to a postal or logistics partner in the destination country, so updates may pause briefly during the border crossing and resume once the partner carrier scans it. A universal tracker such as InstantParcels can follow the parcel across both carriers.
What does 'Available for collection' mean?
It means your parcel has arrived at your chosen service point or parcel locker and is ready to pick up. Bring the collection code or notification and a valid ID. Parcels that are not collected within the holding period are returned to the sender.
Why was my PostNord parcel returned to sender?
The most common reasons are that a parcel waiting at a service point was not collected before the holding period ended, the address was incomplete or incorrect, or customs requirements or fees were not met on an international shipment. Contact the sender to arrange a reshipment if this happens.
Do I have to pay customs duties on PostNord shipments?
For shipments crossing into a country from outside its customs union, import duties, VAT, or handling fees may apply. PostNord usually notifies the recipient when payment is required, and the parcel is held until the charges are paid. Within the EU, parcels between member states generally move without customs charges, though Norway is outside the EU and may involve customs.
Can I change the delivery of a PostNord parcel?
Depending on the service and country, you may be able to change the delivery option, redirect to a service point, or reschedule through the PostNord app or by signing in to your account. Options vary by shipment, so check the tracking page for the choices available to your parcel.
Is PostNord tracking free?
Yes. Tracking is included at no extra cost on most PostNord parcel services. Some lightweight letter and goods-letter products offer only limited or no tracking, so check the service used when you shipped or ordered.
What should I do if my PostNord package is lost?
First check the latest tracking status and confirm the parcel is not waiting for collection at a service point. Look for any customs or fee notifications on international shipments. If it still cannot be located, contact PostNord customer service in the relevant country, or ask the sender to open an inquiry, since the sender is normally the contract holder for the shipment.
Who do I contact for PostNord support?
PostNord runs separate customer service channels for each country. Use the official site for your country (postnord.se, postnord.dk, postnord.no, or postnord.fi) or the PostNord app. The corporate site postnord.com links to each country's help center and track and trace tools.
What is PostNord and who owns it?
PostNord was formed in 2009 by merging Posten AB of Sweden and Post Danmark of Denmark. It adopted the PostNord name in 2011 and is jointly owned by the Swedish and Danish states. It provides universal postal service in both countries and runs parcel and logistics operations across the Nordics.
Where do I find my PostNord tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
PostNord package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
PostNord contact information:- Website: https://www.postnord.com/
Be the first to share your experience or ask a question
No experiences shared yet
Be the first to share your experience with this courier!