City-Link Express Tracking

City-Link Express tracking follows a parcel from pickup to delivery using the consignment note number printed on the shipment label. City-Link Express is Malaysia's first locally-owned courier company, founded in 1979, and today operates around 500 branches and drop-in centers nationwide. Paste the City-Link Express tracking number into the tracker on this page to see the latest scan, current location, and estimated delivery for parcels moving across Peninsular Malaysia, Sabah, Sarawak, and more than 220 international destinations.

City-Link Express Tracking Number Format

A City-Link Express tracking number is the consignment note (CN) number assigned when the shipment is booked. It appears in one of two common formats: a 15-digit numeric string, or a code that begins with the letters "CL" followed by a numeric sequence. Which format applies depends on the booking channel and service used.

The number is also called the consignment note number, CN number, or waybill number, and it is the single reference that identifies the parcel across pickup, sorting, transit, and delivery. It is separate from any order ID or invoice number issued by an online store. When a parcel is bought from a marketplace, the store's order number is not the City-Link Express tracking number, though the marketplace usually shows the courier's consignment number alongside it once the parcel is dispatched.

The numeric-only format contains no spaces or letters, so any letters other than a leading "CL" prefix usually indicate the number belongs to a different carrier or is an internal order reference rather than the City-Link consignment note.

Where to Find City-Link Express Tracking Number

The City-Link Express consignment note number is generated at booking and shared with both sender and recipient. It can be found in these places:

• The shipping confirmation email or SMS sent when the parcel is dispatched.
• The order or shipment page of the online store or marketplace where the purchase was made.
• The printed consignment note (CN) label attached to the parcel.
• The receipt or docket handed over at a City-Link Express branch or drop-in center.
• The City-Link Express account dashboard or Online Shipment Creator for business shippers.

For online orders, the marketplace typically displays the courier and its consignment number once the item ships, so the number is usually available in the buyer's order history without contacting the seller. The consignment note number, not the store's order ID, is what resolves on the tracker.

City-Link Express Tracking Number Example

City-Link Express uses two recognizable consignment note structures. The table below sets out each format, its typical length, and where it is seen. Only the documented patterns are shown; the "CL" prefix marks a City-Link consignment note but does not on its own indicate a specific service tier.

City-Link Express Tracking Status Guide

City-Link Express tracking moves a parcel through a defined set of statuses, and its normalized tracking model maps to around 7 main statuses and dozens of sub-statuses. The table below explains the main statuses seen on the tracker and what each one means for the shipment.

Why City-Link Express Tracking Is Not Updating or Not Working

City-Link Express tracking can appear stuck or show no information for several routine reasons. Most cases resolve on their own within a working day or two; the guide below explains the common stages and what each means.

Awaiting the first scan. A consignment note can be generated hours before the parcel is physically collected. Until pickup, the tracker may show "pending" or "no information." A gap of 24 to 48 hours between the shipping notification and the first live scan is normal.

In transit between hubs. Scans are recorded at collection, sorting, and delivery points rather than continuously. A parcel can sit between two scans for a day, especially over weekends and Malaysian public holidays, which are not counted as working days.

Customs clearance. International parcels and shipments crossing between Peninsular Malaysia and the Borneo states pass through customs, where inspection and documentation checks can pause visible movement for several days.

Failed delivery attempt. If a delivery could not be completed, the status may hold at "attempted" until the next attempt or until the parcel is collected from the branch. An incomplete address or unavailable recipient is the usual cause.

Wrong number or missing detail. A single mistyped digit prevents the consignment note from resolving. Confirm the 15-digit or "CL" number exactly as issued, and check it is the courier consignment number and not the store's order ID.

Genuinely delayed. Weather, peak e-commerce volume, or an outskirt delivery area can extend transit. When a parcel is well past its expected window, the sender should be contacted first, then City-Link Express customer service, with the consignment number on hand so the shipment can be located and, if needed, an investigation opened.

Services and Delivery Times Compared

City-Link Express organizes its network across domestic, East Malaysia, and international tiers, alongside logistics and fulfillment services for business clients. Standard domestic delivery within Peninsular Malaysia runs 1 to 3 working days, while East Malaysia shipments take 5 to 7 working days. The table summarizes the main services and their typical timings.

Delivery times are measured in working days, excluding weekends and public holidays. Prepaid packaging is offered in fixed weight tiers, 2 kg and 3 kg within Peninsular Malaysia and from 1 kg for East Malaysia, with separate document envelopes for intra-Sabah and intra-Sarawak use. International windows are not published as fixed ranges because they depend on the destination's customs procedures, the transport mode, and connecting freight availability.

Delivery and Transit Times Across Malaysia

City-Link Express reaches most Peninsular Malaysian addresses in 1 to 3 working days through its network of about 500 branches. Same-day delivery is available specifically within the Klang Valley, covering Greater Kuala Lumpur, when both collection and delivery finish before 6:00 PM on the same working day.

East Malaysia is served on a separate tier. Parcels to Sabah, Sarawak, and Labuan take 5 to 7 working days, reflecting the geographic distance and the customs checks that apply when goods cross between Peninsular Malaysia and the Borneo states, which sit under a different customs jurisdiction. Key East Malaysian cities on the network include Kuching and Miri in Sarawak, and Kota Kinabalu, Sandakan, and Tawau in Sabah. Outskirt or rural delivery areas can add time and may carry a surcharge. Within the same region, City-Link works alongside other national operators such as Malaysia Post and Ninja Van Malaysia that shoppers in Malaysia will also recognize on their orders.

Returns and Reverse Collection

City-Link Express offers a reverse collection service that lets a courier pick up a parcel from the recipient and return it to the original sender, for both domestic and international shipments. This is used for e-commerce returns and exchanges, where the merchant arranges the pickup on the customer's behalf.

When a delivery cannot be completed after repeated attempts, the shipment is refused, or the address is insufficient, the parcel moves to a "returned" status and is routed back to the sender. Undeliverable parcels held for collection are typically kept for a limited period before return. Claims for loss or damage are opened with customer service using the consignment number and supporting evidence such as photos of the damage or the declared value record.

Which Countries Does City-Link Express Deliver To?

City-Link Express international tracking covers shipments to more than 220 countries and territories, carried by air freight or ocean freight and handed off to partner carriers for last-mile delivery abroad. Domestically, the roughly 500-branch network spans every Malaysian state across both Peninsular Malaysia and the Borneo region.

For destinations beyond Southeast Asia, City-Link Express relies on its membership in the Global Logistics Network, a collaborative framework of logistics operators that extends reach into Europe, the Americas, Africa, and the Middle East through partners handling delivery in those markets. The company also runs direct regional operations, including a registered Singapore subsidiary, reflecting the heavy cross-border trade on the Malaysia-Singapore corridor. In neighboring Singapore, parcels are also commonly handled by Singapore Post.

• Domestic (Peninsular Malaysia): Selangor, Kuala Lumpur, Johor, Penang, Perak, Kedah, Kelantan, Terengganu, Pahang, Negeri Sembilan, Melaka, Perlis.
• Domestic (East Malaysia): Sabah (Kota Kinabalu, Sandakan, Tawau), Sarawak (Kuching, Miri), and the federal territory of Labuan.
• Southeast Asia: Singapore, Thailand, Indonesia, Vietnam.
• Greater China: Hong Kong and mainland China.
• Worldwide: Europe, North America, the Middle East, and Africa via Global Logistics Network partners.

Cross-Border Customs and International Handoff

City-Link Express provides customs clearance support as part of its international service. For outbound shipments from Malaysia, the international services team handles export documentation and duty-related processes on behalf of the sender, and parcels up to 45 kg are accepted for door-to-door international delivery.

Inter-regional shipments between Peninsular Malaysia and East Malaysia also pass through customs, because the Borneo states operate under a separate customs authority; dedicated regional offices provide clearance support for these movements. Once a parcel leaves Malaysia, delivery abroad is completed by Global Logistics Network partner carriers, and duty or tax at the destination is generally the responsibility of the recipient under the destination country's import rules. Effective 1 February 2026, City-Link Express applied a 4.7% rate increase across international shipment categories, citing rising global logistics costs.

Marketplace Collaborations

City-Link Express is an official logistics partner for Malaysia's largest e-commerce platforms, which places it at the center of the country's online-shopping fulfillment. Parcels bought from these marketplaces are frequently dispatched with a City-Link consignment note, and the courier connects to them through digital integration and API links for label generation, rate queries, and tracking.

Shoppers commonly receive City-Link Express parcels from Shopee and Lazada, the two dominant marketplaces in Malaysia, as well as TikTok Shop. Cross-border orders from platforms such as AliExpress also reach Malaysian buyers, with City-Link handling delivery legs where it acts as the local partner. In each case, once the seller ships the item, the marketplace order page displays the City-Link consignment number that resolves on the tracker.

What Is City-Link Express?

City-Link Express, formally City-Link Express (M) Sdn. Bhd., is Malaysia's first locally-owned courier company, founded in 1979 by Dato' David Tan and incorporated as a private limited company on 26 November 1980. It is headquartered at Wisma City-Link in Shah Alam, Selangor, and operates under the tagline "Malaysia's No.1 Courier Services Company."

Over more than four decades the company grew organically into one of the largest domestic courier networks in Malaysia, expanding its branch footprint and adding services well beyond basic parcel delivery, including warehousing, third-party logistics, supply chain management, corporate mailroom management, and customs clearance. The founder, Dato' David Tan, continues to serve as chairman.

In 2024 City-Link Express launched a sustainability programme titled "Sustainable and Greener Last-Mile Delivery," partnering on electric-vehicle integration and solar energy for its operations, and it took part in Malaysia's inaugural National Courier Day in 2024 and the second edition in 2025, where the industry's Courier Network Sharing Framework was introduced. The company holds a 4-Star Rating as a Top Courier Company for the 2023 to 2025 period and received the MASKargo Mega Tonners Award in 2023 and 2024. Its network of about 500 branches and drop-in centers doubles as both delivery infrastructure and drop-off points, and the City-Link Express mobile app adds GPS-enabled real-time tracking, pickup scheduling, and Proof of Delivery. Other domestic couriers serving the same market include SkyNet Malaysia.