eMAG Tracking

eMAG tracking follows a parcel from an eMAG warehouse or marketplace seller to your door or easybox locker, across Romania, Bulgaria, and Hungary. eMAG, the largest online retailer in Romania and the market leader in all three countries, is operated by Dante International S.A. and is part of the Prosus and Naspers group. To track your eMAG order, paste the courier AWB (the tracking number issued when the parcel ships) into the tracker at the top of this page and read every recorded scan in one place.

How to Track an eMAG Order

An eMAG order becomes trackable the moment it is dispatched and a courier AWB is generated. There are three reliable ways to follow it.

1. Use the tracker on this page. Paste the courier AWB from the dispatch email or the eMAG app into the tracker above to see all scans from Sameday, Fan Courier, Cargus, or DPD in one view.
2. Check My Orders in your eMAG account. Sign in at emag.ro, emag.bg, or emag.hu, open My Orders, and the shipped order shows its status and the assigned courier with the AWB.
3. Open the courier's own page. The dispatch SMS links to the carrier's site, where easybox deliveries also show the locker location and the pickup PIN.

For a marketplace item sold by a third-party seller, the same AWB appears once the seller hands the parcel to the courier, so the tracking method is identical.

eMAG Order Number and Tracking Number

An eMAG order has two different identifiers, and only one of them returns live tracking. The eMAG order number is a numeric reference, shown next to the order in My Account and on the confirmation email, that identifies the purchase inside eMAG's system. It cannot be tracked on a courier network.

The courier AWB is the code that returns scans. It is created when the parcel is dispatched and differs by carrier: a Sameday AWB is an alphanumeric waybill in the shape 1ONBLN0123456 (around 15 characters), a DPD parcel uses a 14-digit number, and Fan Courier and Cargus use numeric references of roughly 10 to 12 digits. A single order split into several parcels can carry more than one AWB, and an easybox delivery pairs the AWB with a separate one-time PIN used only to open the locker.

Because the order number and the AWB look different and serve different purposes, always copy the AWB (not the order number) into the tracker once the parcel has shipped.

Where to Find Your eMAG Tracking Number

The eMAG courier AWB is issued at dispatch and surfaces in several places. The order number at checkout is not the AWB, so look for the code attached to the shipped order.

• The eMAG dispatch (order shipped) email.
• My Account, under My Orders, next to the shipped order.
• The eMAG mobile app order detail screen.
• The courier SMS or notification, which also carries the easybox PIN for locker deliveries.
• For marketplace items, the third-party seller's shipping message on the order page.

eMAG Tracking Number Format

An eMAG buyer sees an internal order number plus one or more courier AWBs, each following its carrier's own pattern. The table lists the formats most commonly attached to eMAG orders. Only the courier AWB formats return live scans.

Format / Pattern	Example	What It Indicates / Where You See It
eMAG order number (numeric)	Numeric reference in My Orders	Identifies the purchase in eMAG's system. Not trackable on a courier network.
Sameday AWB (alphanumeric, ~15 chars)	1ONBLN0123456	Sameday home or easybox delivery. The most common eMAG courier code.
DPD number (14 digits)	09876543210987	DPD home delivery, often for larger or specific product types.
Fan Courier number (numeric, ~10-12 digits)	2050123456789	Fan Courier home delivery within Romania.
Cargus number (numeric)	1234567890	Cargus home delivery within Romania.
easybox PIN / QR code	6-digit PIN sent by SMS	Opens the locker compartment. Separate from the AWB, not a tracking number.

Because an order can be split across parcels and carriers, a buyer may hold more than one AWB for a single order. Match each AWB to its courier shown in My Orders before tracking.

eMAG Order Status Guide

eMAG records a status at each stage of the order, from confirmation to delivery, and the same labels appear in My Orders and the app. The table pairs the common statuses with what they mean so you know whether action is needed.

Status	Description
Order placed	The order has been received by eMAG and is awaiting confirmation or payment.
Payment confirmed	Card or other payment has cleared, or the cash-on-delivery order is accepted.
Processing / being prepared	The item is being picked and packed at an eMAG warehouse or by the marketplace seller.
Shipped / handed to courier	The parcel has left the warehouse and a courier AWB is now active. Tracking begins here.
In transit	The parcel is moving between the courier's sorting hubs toward the destination.
Out for delivery	The courier is delivering the parcel to the address today.
Arrived at easybox	The parcel is in a locker. The PIN or QR code has been sent for pickup.
Delivery attempted	A home delivery was tried but no one was available. The courier will retry or hold the parcel.
Delivered	The parcel reached the address or was collected from the easybox. The journey is complete.
Return initiated	A return request has been opened and a return AWB issued.
Refunded	The refund has been processed to the original payment method.

Why eMAG Order Tracking Is Not Updating or Not Working

An eMAG order that is not updating is almost always waiting at a normal step rather than lost. The reasons below cover what is usually happening and how long to wait before acting.

Awaiting the first scan. When an order shows shipped but the AWB returns nothing, the label has been created and the courier has not yet scanned the parcel. This typically clears within 24 to 48 hours of dispatch.

Marketplace seller still preparing. For a third-party item, no AWB appears until the seller hands the parcel to a courier, because marketplace sellers set their own processing time. Check the seller's stated dispatch window before treating it as a delay.

Sitting at a sorting hub. Tracking can pause for a day or two while the parcel waits at a Sameday or courier sorting centre between scans, which is normal during high-volume periods such as Black Friday.

Waiting in an easybox. Once a parcel reaches a locker, the status stops advancing until it is collected. Use the PIN or QR code to pick it up within the holding period.

Wrong code entered. Tracking returns nothing if the eMAG order number is used instead of the courier AWB. Copy the AWB attached to the shipped order in My Orders.

Genuinely delayed. If there is no movement for more than 3 to 4 working days after dispatch, contact eMAG customer support, or message the seller first for a marketplace item, with the AWB ready so a courier investigation can be opened.

Which Couriers Deliver eMAG Orders?

eMAG splits delivery between its own logistics network and several third-party couriers. Standard home deliveries are carried by Sameday, Fan Courier, Cargus, or DPD, with the courier assigned based on the delivery address and the product type. Sameday, the courier within eMAG's own group, handles a large share of parcels and the locker network, and stated it was ready to deliver up to one million parcels per day during the 2025 Black Friday period. Fan Courier and Cargus are two of Romania's largest established couriers, and DPD adds express and international coverage, so the carrier on a given order reflects the parcel's size, destination, and origin warehouse.

eMAG's coordinating logistics arm runs the easybox automated locker network, which had grown to more than 7,700 points across Romania, Hungary, and Bulgaria by 2025. easybox is the destination for locker orders: rather than carrying parcels itself, the network coordinates the handoff so a parcel can move from an eMAG or seller warehouse, through a Sameday or courier hub, and into a locker near the buyer. Fulfilment by eMAG (FBE) extends this by storing, packing, and dispatching marketplace sellers' stock from eMAG's own centres.

For orders that travel to a post office or move cross-border within the region, national posts complete the last mile: parcels can be collected at Romania Post branches in smaller towns, while deliveries in Hungary and Bulgaria can involve Magyar Posta and Bulgaria Post. Whichever carrier completes delivery, the AWB shown in My Orders is the number to track on this page.

Tracking an eMAG easybox Locker Delivery

An easybox delivery is followed with the courier AWB up to the locker, then completed with a separate PIN. When the parcel reaches the chosen easybox, eMAG sends an SMS and email with a one-time PIN, or a QR code in the easybox app, and the order status changes to show the parcel is ready for pickup.

The AWB and the PIN do different jobs: the AWB records the parcel's scans on the tracker on this page, while the PIN only opens the compartment at the locker. A locker parcel is held for a limited number of days before it is returned to the sender, so an easybox order should be collected promptly once the pickup notification arrives. With more than 7,700 easybox points across Romania, Hungary, and Bulgaria as of 2025, most urban addresses have a locker within a short distance, and locker delivery is frequently the fastest and lowest-cost option at checkout.

How eMAG Delivery Works After an Order Ships

An eMAG parcel passes through several handling points between dispatch and delivery, which is why tracking advances in steps rather than continuously. The journey starts at an eMAG warehouse or a marketplace seller, where the parcel is packed and the courier AWB is created.

From there the parcel moves to a courier sorting hub, where it is scanned and routed toward the destination city. For a home delivery, it then goes out with a local driver; for a locker order, it is placed in an easybox and the PIN is sent. Tracking can go quiet between the warehouse scan and the first courier scan, and again while a parcel waits in a locker, because no new event is recorded until the next handling point. A split order can show several AWBs advancing on different timelines, which is normal when items ship from different warehouses or sellers.

Delivery Times and Shipping Options

eMAG items dispatched from its own warehouses are typically delivered within 1 to 3 business days inside Romania. Speed depends on the option chosen at checkout and on whether the buyer holds a Genius membership.

Option	Scope	Estimated Delivery
Standard home delivery	eMAG warehouse items	1 to 3 business days
easybox locker delivery	Eligible items, 7,700+ lockers in RO, HU, BG	1 to 3 business days, collect with PIN
Next-day delivery (Sameday)	Qualifying orders across Romania	Next business day
Same-day delivery	Genius members, qualifying Bucharest orders	Same day
Marketplace (third-party seller)	Sold and shipped by sellers	Varies by seller processing time

Genius, eMAG's paid membership at about RON 99 per year or RON 19.90 per month, bundles free delivery with the faster options above. Genius unlocks free delivery on qualifying orders, the faster next-day and same-day windows, and the extended 60-day easybox return, and eMAG offers a one-month free trial of the subscription. Because easybox delivery is often free and quick, a large share of eMAG parcels are collected from lockers rather than delivered to the door, which is why the easybox status and PIN appear so often in eMAG tracking. eMAG's marketplace guidance describes the locker proposition directly:

"With Genius easybox, you have the opportunity to provide your customers with fast delivery to easyboxes and an extended 60-day return option." (eMAG Marketplace, Genius easybox, 2025.)

Returns, Refunds, and Cancellations

eMAG lets buyers return most orders within 14 calendar days under EU consumer law, with the window extended to 60 days for Genius items delivered to and returned at an easybox. A return is started from My Orders, which generates a return AWB so the parcel can be followed in the tracker just like the original shipment.

Refund timing depends on the method. eMAG states that Genius customers who pay by card and return a Genius-labelled item to a locker are refunded automatically:

"The money will be returned to the same saved card used for payment within at most 30 minutes from the moment you placed the package in the drawer and closed the door." (eMAG Help, Genius easybox returns, 2025.)

Standard refunds are processed after the returned item is received and checked, usually within a few business days depending on the bank.

Two situations need extra care. When tracking shows delivered but the parcel was not received, check whether it went to an easybox, confirm the PIN was not used by someone else in the household, verify the address, and then contact eMAG support or the seller promptly with the AWB so a delivery investigation can be opened. When a parcel is returned to sender or undeliverable, usually after failed delivery attempts or an uncollected locker parcel, the order is sent back and a refund or reshipment can be arranged through My Orders or the seller.

International Shipping and Customs

eMAG operates as three country businesses, in Romania, Bulgaria, and Hungary, each with local warehouses, courier partners, and lockers, so most orders are delivered domestically without customs. The easybox network spans all three markets, and tracking works the same way in each: follow the courier AWB issued at dispatch.

Where an item ships across borders, for example from a seller in another EU country, it moves within the EU customs union, so no import duty applies between member states. Buyers ordering from outside the region from platforms such as AliExpress or Amazon face a different process, with VAT and possible duty handled by the national post on arrival, but eMAG's own three-country deliveries avoid that step.

What Is eMAG?

eMAG was founded in 2001 in Bucharest by Radu Apostolescu, Dan Teodosescu, and Bogdan Vlad, starting as a distributor of IT products and office equipment before becoming a full online retailer and marketplace. Today it is the largest e-commerce company in Romania and the market leader across Romania, Bulgaria, and Hungary, where it acquired the local rival Extreme Digital.

The business operates under the legal name Dante International S.A. and is majority-owned by the Dutch and South African group Prosus and Naspers, which holds roughly 80 percent. eMAG combines first-party retail, where it sells and ships from its own warehouses, with a large marketplace of more than 50,000 third-party sellers offering products across every category. It also owns the fashion retailer Fashion Days and the courier and locker operator Sameday, which together give eMAG control over much of its own logistics.

The scale behind that model is significant. eMAG's marketplace hosts more than 53,000 sellers, and its catalogue spans every major category from electronics and home appliances to fashion. The 2012 sale of a majority stake to Naspers funded expansion into Hungary and Bulgaria, where eMAG absorbed Extreme Digital, and the acquisition of Fashion Days added a dedicated fashion arm carrying hundreds of international brands. This combination of first-party retail, a large third-party marketplace, the in-house courier Sameday, and a regional easybox locker network is what lets a single eMAG order move end to end inside one company's logistics, and it is the reason eMAG tracking behaves consistently across all three countries.

That integrated model is why eMAG tracking can show an eMAG warehouse, a Sameday hub, and an easybox locker in the same journey. For shoppers, the practical point is consistent: once an order ships, the courier AWB in My Orders is the single code to follow, and it can be tracked on this page from dispatch to delivery.