Skroutz Tracking

Skroutz tracking lets a buyer follow a Skroutz.gr order from the warehouse to the door, whether it ships through Skroutz Last Mile, a Skroutz Point locker, or a third-party Greek courier. Skroutz is the largest online marketplace in Greece, listing more than 26 million products from roughly 9,000 merchants to about 2.5 million active users (Skroutz, 2026). To track your Skroutz order, paste the tracking number from your shipping confirmation into the tracker on this page and the latest carrier scan will load.

How to Track a Skroutz Order

A Skroutz order can be followed through three independent channels, and each shows the same parcel from a different system. The fastest single view is a universal tracker, because one Skroutz order can move across more than one carrier before it arrives.

1. The tracker on this page. Paste the courier tracking number from the Skroutz dispatch email or order page, and live scans from Skroutz Last Mile, ACS, Geniki Taxydromiki, ELTA, Speedex, GLS, and others appear in one timeline.
2. The Skroutz account or app. The "My Orders" section of skroutz.gr or the Skroutz app shows the order status and, once dispatched, a link to follow the parcel. Orders sent to a Skroutz Point locker show pickup status here too.
3. The carrier's own website. When Skroutz hands a parcel to a courier such as ACS Courier or Geniki Taxydromiki, that carrier's track-and-trace page accepts the same number.

Skroutz Order Number and Tracking Number

A Skroutz order carries two different references, and only one of them returns live delivery scans. The Skroutz order number identifies the purchase inside the marketplace: it appears in the order confirmation email and in "My Orders," and it is what Skroutz support and the seller use to find the transaction. The order number alone cannot be tracked on a courier network.

The courier tracking number, sometimes called a voucher in Greece, identifies the physical parcel and is the only code that returns transit events. It is generated when the merchant or Skroutz Last Mile registers the shipment, and it is the number to paste into the tracker on this page. An ACS shipment, for example, uses a 10-digit numeric voucher such as 1234567890, entered without spaces or letters (ACS Courier, 2026).

One Skroutz order can produce more than one tracking number. An order with items from different sellers ships in separate parcels, each with its own number, and a parcel that changes hands between carriers (for example from a regional courier to a local last-mile partner) can be relabeled with a new number along the way. When a number stops updating, check whether a newer one was issued in the order details.

Where to Find Your Skroutz Tracking Number

The tracking number is issued only after the order is marked as shipped, so it does not exist while the order is still being prepared. It can be found in the following places once dispatch is confirmed:

• The Skroutz shipping confirmation email, which includes a tracking link for the parcel.
• The "My Orders" section of the Skroutz website, under the order's "Details."
• The Skroutz mobile app, in the order's status screen.
• A seller message or shipping notification, for orders fulfilled directly by a marketplace merchant.
• For a Skroutz Point order, the pickup notification sent by SMS and shown in the app when the parcel reaches the locker.

The Skroutz order number printed at the top of the confirmation is the purchase reference, not the tracking number. If a number returns no result, confirm it is the courier voucher rather than the order ID.

Skroutz Tracking Number Format

Because Skroutz routes parcels through several carriers, a buyer can see different number formats depending on which courier carried the order. The table below lists the formats most commonly seen on Skroutz shipments. Only the courier voucher is trackable; the Skroutz order number is not.

Reference	Pattern / Example	What It Indicates
Skroutz order number	Internal order reference shown in "My Orders"	Identifies the purchase, not the parcel; cannot be tracked on a carrier network
ACS Courier voucher	10-digit numeric, e.g. 1234567890	Domestic Greek parcel carried by ACS; enter with no spaces or letters
Geniki Taxydromiki voucher	Numeric voucher number from the dispatch label	Parcel carried by Geniki Taxydromiki across Greece
Skroutz Last Mile number	Carrier-issued tracking number on the dispatch notice	Parcel handled by Skroutz's own last-mile network
ELTA Hellenic Post (S10)	13-character UPU S10, two letters + nine digits + GR, e.g. RR123456789GR	Registered or international postal item handled by ELTA
GLS / other courier	Carrier-specific numeric or alphanumeric ID	Parcel carried by GLS or another third-party courier

A cross-border tracking number can be relabeled when a parcel reaches the destination country, so a buyer in Cyprus or Romania may see one number for the export leg and a second for local delivery.

Skroutz Order Status Guide

Skroutz order statuses follow the order from checkout to delivery, with separate states for the marketplace stage and the courier stage. The table below maps the common statuses a Skroutz buyer sees and what each one means.

Status	What it means
Order placed	The order has been received and is awaiting payment confirmation and seller processing.
Payment confirmed	Payment has cleared and the order has been sent to the merchant or warehouse for preparation.
Being prepared / processing	The item is being picked and packed; no tracking number exists yet.
Shipped / handed to carrier	The parcel has left the warehouse and a courier voucher has been issued; tracking becomes active.
In transit	The parcel is moving through the courier network between sorting hubs.
Out for delivery	The parcel is on the delivery vehicle for a final-mile attempt that day.
Arrived at Skroutz Point	The parcel has reached the chosen locker or pickup point and is ready for collection.
Delivery attempted	A delivery was tried but not completed; the courier will reattempt or hold the parcel.
Delivered	The parcel was handed over or collected from the locker; the order is complete.
Return requested	A return has been opened from "My Orders" and a pickup is being arranged.
Refunded	The refund has been issued after cancellation or return receipt.

Why Skroutz Order Tracking Is Not Updating or Not Working

When a Skroutz tracking number shows no movement, the cause is usually a normal gap in the journey rather than a lost parcel. The most common reasons, and the realistic wait before acting, are below.

Awaiting the first scan. A voucher is created when the order is marked shipped, but the first real scan appears only when the courier collects and processes the parcel. Tracking typically activates within 1 to 2 business days of dispatch for domestic orders; a number that returns nothing before then is simply not yet in the carrier's system.

In transit between hubs. A parcel can move for a day or two without a new event while it travels between sorting centres, which is normal for deliveries to suburban or island destinations in Greece. Urban Skroutz Last Mile orders generally arrive in 1 to 3 business days, and suburban or rural ones in 3 to 5 business days.

Waiting at a Skroutz Point. Once a parcel reaches a locker its status stops advancing because it is waiting for pickup, not in motion. The pickup window is limited, so collect the order within the days stated in the SMS notification before it is returned.

Wrong number entered. Entering the Skroutz order number instead of the courier voucher returns no result, because the order ID is not a carrier reference. Confirm the code is the tracking number from the dispatch email, with no extra spaces.

Relabeled at handoff. For a parcel that crosses to Cyprus, Romania, or another country, the original number can go silent once a local carrier takes over and issues a new one. Check the order details for a newer tracking number before assuming the parcel is stuck.

Genuinely delayed. If a domestic parcel shows no scan for more than 3 to 4 business days, or an order passes its estimated delivery date, contact the Skroutz seller or Skroutz support first, since they can query the courier, and the carrier second.

Which Couriers Deliver Skroutz Orders?

Skroutz orders are delivered by a mix of the company's own last-mile network and several established Greek couriers, with the carrier chosen by the seller and the delivery method. Skroutz Last Mile, launched after the 2020 CVC partnership, has grown into the third-largest courier operation in Greece and handles a large share of marketplace parcels (Skroutz, 2026).

Skroutz Last Mile does not replace the national couriers; it coordinates and complements them, which is why one order can show different carriers in sequence. The third-party couriers that frequently carry Skroutz parcels include ACS Courier, Geniki Taxydromiki, ELTA Courier, Speedex, and GLS. Each issues its own voucher, so the tracking number format depends on which courier was assigned.

For pickup orders, Skroutz uses an extensive collection network rather than home delivery. The company reports more than 58,000 lockers across about 70 cities in Greece and Cyprus, and orders can also be collected from ACS branches and partner points (Skroutz, 2025). Buyers who shop the wider region may also compare these carriers with marketplaces such as eMAG, which uses overlapping courier networks across Southeast Europe.

Fulfilled by Skroutz and Seller Shipping

How a Skroutz order is fulfilled determines which carrier and voucher a buyer receives. Orders handled through Fulfilled by Skroutz are stored, packed, and dispatched from Skroutz's own warehouses, so they typically ship on Skroutz Last Mile with a single consolidated tracking number and the fastest delivery windows.

Orders fulfilled directly by a marketplace merchant ship from the seller's own location, often with a third-party courier such as ACS, Geniki Taxydromiki, or Speedex chosen by that seller. This is why two items bought in the same checkout can arrive separately, on different days, with different tracking numbers and carriers. The order page lists each parcel and its assigned carrier, so a buyer with a multi-seller order should track each number independently rather than expecting one combined update.

Delivery Times and Shipping Options

Skroutz delivery speed depends on the destination and the chosen method, with most domestic orders arriving within a few business days. Skroutz Last Mile delivers to urban areas in Greece in about 1 to 3 business days and to suburban or rural locations in 3 to 5 business days, including Saturday delivery in covered areas.

Buyers choose between home or office delivery, pickup from a Skroutz Point locker, and collection from an ACS service point. Skroutz Plus, the paid subscription introduced after 2020, offers free shipping on qualifying orders delivered to an ACS service point or a Skroutz Point, which is why many buyers select a locker to avoid shipping fees. Lockers also remove the need to be home for a delivery window, since the parcel waits in the locker until collected within the stated pickup period.

Returns, Refunds, and Cancellations

Skroutz gives buyers 14 calendar days from delivery to return most products, in line with EU consumer law. As the Skroutz Help Center states:

"You have the right to return a product you bought within 14 calendar days from initial delivery. It must be in good condition, with no signs of use, and inside its original packaging." (Skroutz Help Center, 2026.)

A return is opened from "My Orders": select the item, choose a reason, pick refund or replacement, and schedule a courier pickup. When buying through Skroutz, the return shipping cost is covered by Skroutz. After the courier collects the parcel or the cancellation is confirmed, a card refund is initiated, and the amount can take up to 12 business days to appear depending on the bank (Skroutz Help Center, 2026).

If tracking shows a parcel as delivered but it was not received, first check whether it was left at a Skroutz Point or with a neighbour, then contact the seller or Skroutz support with the order number so they can open an investigation with the courier. For a parcel returned to sender or marked undeliverable, usually after failed delivery attempts or an incorrect address, the order is typically refunded or reshipped once it arrives back, which the buyer can arrange through support.

International Shipping and Cross-Border Orders

Skroutz operates primarily in Greece and Cyprus and has expanded into Romania and Bulgaria, so most orders are domestic or short-haul within Southeast Europe rather than long cross-border imports. Within Greece and Cyprus, parcels move on domestic courier networks, and an order to Cyprus may be relabeled when a local carrier completes delivery, producing a second tracking number.

Because Greece, Cyprus, Bulgaria, and Romania are all EU member states, parcels shipped between them move within the EU customs union and are not subject to import duties or customs clearance. Buyers should still expect a slightly longer transit time for island and cross-border destinations than for mainland Greek addresses, and should track the most recent number issued for the local delivery leg.

What Is Skroutz

Skroutz S.A. is the leading e-commerce platform in Greece, founded in 2005 as a price-comparison site and now operating a full marketplace backed by its own logistics, fulfilment, and fintech services. The company lists more than 26 million products from around 9,000 merchants and serves roughly 2.5 million active users, making it the country's dominant online shopping destination (Skroutz, 2026).

Skroutz is described by its new owner as the country's top marketplace:

"Blackstone to Acquire Skroutz, Greece's Leading Online Marketplace, from CVC." (Blackstone, May 2026.)

The platform is vertically integrated: it combines the marketplace with Skroutz Last Mile (its courier arm), Fulfilled by Skroutz warehousing, a licensed fintech offering, and a retail-media business. CVC Capital Partners took a strategic stake in 2020, and in May 2026 Blackstone agreed to acquire a majority stake from CVC (Blackstone, 2026). This combination of marketplace and owned delivery network is why Skroutz orders are tracked through several carriers under one account, with Skroutz Last Mile coordinating the final mile.