BRT Bartolini Tracking

BRT is Italy's largest privately owned express courier, delivering across the whole country in 24 to 48 working hours through more than 200 branches and distribution centres. BRT Bartolini tracking records where a parcel sits at each scan, from collection through the hub network to a home address or one of over 11,500 BRT-fermopoint pickup points hosted by newsstands, tobacconists, and stationers. As part of the DPDgroup road network, BRT also carries parcels across continental Europe, so the same numeric BRTcode stays useful from an order in Milan to a delivery abroad. Enter your BRTcode or 12-digit shipment reference into the tracker at the top of this page to follow every event, from pickup and transit between hubs to customs handoff and the final proof of delivery.

BRT Bartolini Tracking Number Format

A BRT Bartolini tracking number is a numeric code that identifies one shipment across the BRT network, and it comes in three common lengths: 12, 14, or 19 digits. BRT itself calls the main identifier the "BRTcode", while a separate 12-digit number is the "Shipment Reference" (Riferimento Spedizione) assigned by the sender.

The standard BRTcode is 14 numeric characters, the format you will most often find on a label or in a shipping confirmation email. Some shipments, especially those routed through the wider DPDgroup or processed for e-commerce, carry an extended 19-digit BRT code. The 12-digit shipment reference is the number an online shop usually quotes in its order confirmation, and it can be used to look up the parcel before the final BRTcode is assigned.

Because a BRTcode contains only digits, it cannot be confused with a UPU S10 international code (two letters, nine digits, two letters) used by national posts. A BRT parcel handed to a DPDgroup partner abroad may pick up a second reference in the destination country, but inside Italy the numeric BRTcode remains the reliable tracking key from acceptance to delivery.

Where to Find Your BRT Bartolini Tracking Number

The BRT number is issued by the sender at dispatch and appears in the same places for most shipments. It can be found in these locations:

• The order confirmation or dispatch email (and any SMS) from the seller.
• The parcel label, printed as a barcode with the digits beneath it.
• Your myBRT account, if the sender enabled recipient notifications.
• The seller's order-history page, where many shops surface the BRTcode once the parcel is collected.

When entering the number, type the full 12, 14, or 19 digits exactly, with no spaces, dashes, or letters added. BRT numbers are purely numeric, so any letters you see usually belong to a marketplace order ID rather than the BRT tracking code itself. If your seller only gave you an order ID (for example an Amazon or Zalando reference), that is not the same as a BRT code. Wait for the carrier handoff, then use the BRT code from the shipping notification for live scans.

BRT Bartolini Tracking Number Example

The table below shows the BRT number formats you are most likely to encounter and where each one appears. BRT codes are numeric only, so the length, not a letter prefix, is the main signal of which identifier you are holding.

Because BRT identifiers are numeric and do not use a UPU S10 letter prefix, the same number works on the tracker on this page and on BRT's own portal. If a 14-digit code returns no result, try the 12-digit shipment reference, or check whether the seller handed the parcel to a DPDgroup partner abroad before it reached BRT in Italy.

BRT Bartolini Tracking Status Guide

BRT tracking statuses are usually shown in Italian, and each one marks a specific milestone in the parcel's journey through BRT's hub-and-spoke network. The table below pairs the common Italian status labels with plain-English meanings so you can tell at a glance whether your parcel is moving, waiting, or out for delivery.

What to Do If a BRT Bartolini Parcel Is Delayed or Not Updating

Most BRT tracking gaps resolve within one working day, because scans are recorded at hub handoffs rather than continuously. If your status has not changed, the first step is to wait up to 24 to 48 hours, since a parcel "In transito" between two hubs may not log a new scan until it reaches the next facility.

Stuck on "In consegna". An "In consegna" (out for delivery) status that does not turn into a delivery usually means the van did not reach you before the end of the round. BRT typically attempts delivery again the next working day, and after a first failed attempt (NOT@HOME) the parcel is generally redirected to a nearby BRT-fermopoint, chosen from up to three pickup points within roughly 1 to 3 kilometres of the address.

Held on "Giacenza". A "Giacenza" (on hold) status means the parcel is waiting at a branch or pickup point, and you may need to confirm your address or arrange collection through your myBRT account. Recipients with the security code from the delivery notification can unlock a held parcel, change the delivery date, or redirect it to a fermopoint directly.

Paused in customs. For international parcels, a long pause at "Spedizione in dogana" reflects customs processing rather than a lost item, and clearance times depend on the destination authority and whether duties or VAT are due.

Genuinely delayed. If a domestic parcel shows no movement for several working days, or an international one stalls well beyond the expected window, contact the sender first so they can open an inquiry with BRT, since the shipper holds the contract of carriage.

BRT Bartolini Services and Delivery Times Compared

BRT runs a full express and logistics portfolio, from next-day domestic parcels to pallet freight and temperature-controlled food transport. BRT delivers most domestic shipments within 24 to 48 working hours, and European deliveries through the DPDgroup network typically take 2 to 5 business days. The table summarizes the main services and their typical use.

Value-added options across these services include cash on delivery (contrassegno), shipment insurance, and proof of delivery. For recipients, BRT layers on flexible delivery through the myBRT platform and the BRT-fermopoint pickup-point network.

BRT Bartolini Delivery and Transit Times Across Italy

BRT covers the entire Italian territory through a network of more than 200 branches and distribution centers, which is why most domestic parcels arrive in 24 to 48 working hours. Major metropolitan areas such as Milan, Rome, Turin, Bologna, Naples, Florence, and Venice generally see next-working-day delivery, while remote, mountainous, or island destinations can add a day.

BRT's headquarters and historic base is in the Bologna and Emilia-Romagna region, and the company operates 35 parcel hubs, 13 freight hubs, and 10 logistics facilities that feed the local branches. Deliveries to Sicily and Sardinia typically take 2 to 3 working days because of the sea crossing, and the same adapted window applies to Calabria and other more remote areas, running slightly longer than the 24 to 48 hour mainland standard.

Recipients can reshape delivery in transit through myBRT, choosing a different day, redirecting to a neighbor, or sending the parcel to a nearby BRT-fermopoint. After looking up a shipment, recipients can also opt into email updates or SMS alerts so that status changes, the delivery confirmation, and the proof-of-delivery image arrive automatically. For shoppers comparing carriers, BRT's national same-region next-day performance is competitive with Poste Italiane express products on domestic lanes.

BRT Bartolini Returns and Claims for Lost or Damaged Parcels

BRT provides structured returns and a claims process, both managed primarily through the sender because the shipper holds the transport contract. For e-commerce returns, BRT offers label-based return services and drop-off at BRT-fermopoint points, which many Italian online stores integrate at checkout through plugins for platforms such as WooCommerce and PrestaShop.

If a parcel arrives damaged, note the damage at the moment of delivery where possible and keep the packaging, then report it to the sender so they can file a claim with BRT. For lost shipments, the sender opens an inquiry referencing the BRTcode; compensation depends on the declared value and whether insurance was purchased.

Because BRT records proof of delivery against each BRTcode, that scan is the reference point for any dispute over whether and when a parcel was handed over. Where the sender bought BRT's shipment insurance, the claim is assessed against the declared value; without it, compensation falls back to the carrier's standard liability terms.

Which Countries Does BRT Bartolini Deliver To?

BRT Bartolini delivers across all of Italy domestically and reaches the rest of Europe and the wider world through the DPDgroup and GeoPost networks. Within Italy, BRT serves every region from the northern industrial belt of Lombardy, Piedmont, Veneto, and Emilia-Romagna down through central Italy, the south, and the islands of Sicily and Sardinia.

Internationally, BRT hands European road parcels to the DPD network, an ISO-certified system that covers the European Union plus the United Kingdom, Switzerland, Norway, and neighboring markets. For destinations beyond Europe, BRT uses air and sea cargo solutions within the GeoPost framework. As parcel volumes are routed through DPD abroad, your BRTcode may continue under a DPD reference once it leaves Italy.

Representative destinations grouped by region include:

• Domestic (Italy): Lombardy, Lazio, Campania, Veneto, Emilia-Romagna, Piedmont, Tuscany, Sicily, Sardinia.
• Europe: Germany, France, Spain, Netherlands, Belgium, Austria, Portugal, Poland, Czech Republic, Sweden, Ireland, Greece, Croatia, Slovenia, Romania.
• Non-EU Europe: United Kingdom, Switzerland, Norway.
• Beyond Europe: reachable via DPDgroup air and sea cargo partners on a destination-by-destination basis.

BRT Bartolini Cross-Border Customs and International Handoff

For shipments inside the European Union, BRT parcels move under the free movement of goods and are not subject to standard import customs formalities. That is why a parcel from Italy to Germany or France usually clears without a customs hold, while a parcel to a non-EU country must be declared and may attract duties and VAT.

BRT, as part of DPDgroup, introduced an updated customs process for shipments sent directly from Italy to Switzerland, Norway, and the United Kingdom from 1 July 2025. For exports of goods with a declared value of 1,000 euros or more, an Export Accompanying Document (DAE/EAD) is required, and parcels to and from the United Kingdom pass through customs with possible VAT and duty charges following Brexit.

For shipments within the European Union, commercial exchanges benefit from the free movement of goods, and parcels shipped between member countries are not subject to complex customs formalities. (BRT, International delivery, 2025.)

When an international parcel shows "Spedizione in dogana", the wait reflects clearance at the destination gateway, and the receiving country's customs authority, not BRT, controls the release timing. Recipients are usually notified if duties or VAT must be paid before the parcel can be released for final delivery.

BRT Bartolini Marketplace Collaborations

BRT Bartolini is one of the main last-mile carriers behind Italian e-commerce, delivering orders for major global marketplaces and fashion retailers. Because BRT plugs into platforms such as WooCommerce, PrestaShop, and Shopify, thousands of Italian and cross-border online stores route their parcels through BRT and its BRT-fermopoint pickup network.

Shoppers frequently receive BRT deliveries for orders from Amazon (which uses BRT among several Italian carriers), fashion platform Zalando, and marketplace sellers shipping through Italian fulfilment. For cross-border purchases from China-based marketplaces such as AliExpress, Temu, and Shein, BRT often performs the final Italian leg after the international handoff through the DPDgroup network.

If your marketplace order shows a BRT code, you can paste it into the tracker on this page to follow the parcel through to delivery, even when the order originally shipped from another country. When only a marketplace order ID is available, wait until BRT issues the BRTcode in the dispatch notification, then track from there.

About BRT Bartolini

BRT Bartolini was founded in 1928 in Bologna by Divo Bartolini and grew into Italy's leading privately owned express courier before adopting the name BRT S.p.A. in June 2011. The company's roots in road transport and its dense Italian branch network are the reason it can promise 24 to 48 hour domestic delivery across the country.

GeoPost, the parcel arm of the French La Poste Group, took a minority stake in BRT in 2016 and increased it to 85 percent in 2019, with the founding Bartolini family retaining 15 percent. BRT is now an integrated member of the DPDgroup, which gives Italian shippers direct access to one of Europe's largest parcel networks.

The national network includes more than 200 agencies and distribution centres across Italy, supported by parcel-processing hubs, freight hubs, and over 11,500 BRT-fermopoint pickup points. (BRT, Company profile, 2024.)

BRT's scale is significant: the company delivered 227 million parcels in 2021, employs more than 22,000 people, and serves over 70,000 business customers every day, while the wider DPDgroup network delivers more than 2 million parcels worldwide on an average day.

For recipients, the two consumer-facing pillars are myBRT, the platform for managing incoming deliveries, and BRT-fermopoint, the network of more than 11,500 pickup and drop-off points hosted by newsstands, tobacconists, and stationers, open even at weekends.