Toll Tracking

Toll tracking lets you follow an Australian parcel or freight shipment from pickup to delivery using a single consignment number. Toll is one of Australia's largest transport and logistics brands, and its parcel and express deliveries are tracked through the MyToll platform. Paste your Toll consignment number (also called a connote or Shipment ID) into the tracker on this page to see the latest scan, the current location, and the estimated delivery window in one place, without bouncing between carrier sites.

Toll Tracking Number Format

A Toll tracking number is the unique consignment number assigned to your shipment when it is booked, and it is the single code you need to follow the parcel end to end. Toll and MyToll call this identifier a "connote" (consignment note number) or "Shipment ID," and it is printed on the shipping label and included in the dispatch email from the retailer. Without this number, Toll's system cannot return a status, so locating it is the first step in any lookup.

Toll tracking numbers vary in length and pattern because Toll runs several distinct services, each with its own booking system. Across the network, a Toll consignment number generally runs between 7 and 19 characters, and most domestic parcel connotes sit in the 9 to 14 digit range. Toll Priority air-express numbers are commonly 10 to 12 digits. Some labels show a "TOLL" prefix followed by digits (for example, a code displayed as TOLL123456789), while many connotes are purely numeric. Toll Global Forwarding air and ocean shipments use longer reference and house bill numbers tied to freight bookings rather than retail parcels.

Because the format depends on the service, the number alone does not always tell you which Toll product carried your item. The most reliable approach is to copy the consignment number exactly as printed, including any leading zeros, and enter it without spaces. If you bought from an online retailer, the same number usually appears in your order history; if a marketplace generated its own order ID, that order ID is separate from the Toll connote and will not return a Toll scan on its own.

Where to Find Toll Tracking Number

The Toll consignment number is easy to locate once you know the terms Toll uses for it, because the connote, Shipment ID, and tracking number are the same code. For a parcel bought online, the fastest source is the retailer's dispatch email; for a shipment you booked yourself, it is the consignment note you printed. The most common places the number appears are:

• The dispatch or shipping-confirmation email sent by the retailer after your order ships.
• Your online order history or account page on the store you purchased from.
• The parcel's shipping label, printed near the barcode as the connote or consignment number.
• The consignment note (connote) document that travels with booked freight.
• The booking confirmation or receipt provided by Toll when a shipment is lodged.

A marketplace order ID is not the same as the Toll connote. If your confirmation shows only a seller order number, open the order details to find the actual Toll consignment number, then enter that number to track the parcel. Copy it exactly as printed, keeping any leading zeros and removing spaces.

Toll Tracking Number Example

The table below shows the main Toll number patterns you are likely to encounter, the service each is typically tied to, and where you will usually find it. Lengths are typical ranges drawn from public tracking references; treat any single prefix as a "commonly seen" pattern, because the connote alone does not reliably guarantee a specific service level.

If your number does not return a result immediately, it is usually because the label was created before the parcel was physically scanned into the network. New consignments can take several hours, and sometimes until the first depot scan, to appear in MyToll.

Toll Tracking Status Guide

Every Toll tracking status describes a specific stage in the parcel's journey, and reading them correctly tells you whether action is needed or whether you simply need to wait. Toll records scans at each handover point, from the first pickup through depot sorting to the final delivery, so the status history works as a timeline. The table below explains the statuses you are most likely to see on MyToll and what each one means for your delivery.

Statuses can repeat as a parcel passes through multiple depots on long domestic routes, so seeing "In transit" several times is normal rather than a sign of a problem.

Why Toll Tracking Is Not Updating or Not Working

A Toll parcel that stops updating is most often still moving, even when the tracking page looks frozen for a day or two. Scans are recorded at handover points rather than continuously, so a gap between scans is normal on a large network that moves more than 100 million items a year.

Awaiting the first scan. A freshly printed label shows no movement until the parcel physically enters a depot. New consignments can take several hours, and sometimes until the first depot scan, to appear in MyToll, so a brand-new number that returns "no information" usually just needs time.

In transit between depots. Long line-haul legs across Australia, for example between Perth and the eastern states, can run for more than a day without a new event. The parcel is moving even though the page has not changed; wait for the next depot scan.

Wrong number or missing detail. Confirm you entered the consignment number exactly as printed, with no missing leading zeros and no spaces. A marketplace order ID entered in place of the Toll connote will not return a scan.

Exception or failed delivery. If the status sits on "Exception," "Delayed," or "Delivery attempted" with no progress, that is the point to act. An address exception may need you to confirm delivery details, while a missed-delivery status usually offers a redelivery or a nominated pickup point.

Who to contact. For parcels bought from a retailer, the sender holds the contract with Toll and can lodge an enquiry on your behalf, which is often the fastest route to a resolution. Toll's Australian customer line is 13 15 31, and shipments tied to its Asian operations use a Hong Kong contact number on the consignment documents. Remember that Toll quotes business days and excludes weekends and public holidays when calculating a delivery window.

Toll Services and Delivery Times Compared

Toll's tracked products range from same-state road freight to international air and ocean forwarding, and the service used determines how fast your parcel moves. Toll Priority is the fast air-express tier, capable of next-business-day delivery to capital cities and major regional centres, while standard road services trade speed for cost. The table below compares the main Toll service families, their typical speed, and the type of shipment each handles.

Delivery times are estimates for the transit portion and exclude customs clearance on international lanes and any delay caused by incorrect address details. Remote-area surcharges and longer transit apply to outback and island destinations.

Toll Delivery and Transit Times Across Australia

Toll's domestic reach covers every Australian state and territory, with the fastest transit on the high-volume corridors between the mainland capitals. Toll Priority can move a parcel between Sydney, Melbourne, Brisbane, Adelaide, Perth, and Canberra in one business day on its core lanes, with after-hours and weekend options available on selected routes. Metropolitan IPEC parcels generally arrive within one to two business days.

Transit lengthens with distance from the capital-city depots. Deliveries into regional New South Wales, regional Victoria, and South East Queensland typically add a day or two, while routes into the Northern Territory, far north Queensland, and remote Western Australia can take several business days because of the line-haul distances involved. Tasmania is served by sea-and-road links, which adds handling time compared with mainland-to-mainland lanes.

The delivery network behind these lanes is one of the largest in Australia. The domestic parcels and freight operation, now run as Team Global Express, moves goods through more than 650 depots and service hubs across Australia and New Zealand, which is why parcels can pass through several sorting scans before reaching a metropolitan or regional address.

Toll also operates across the Tasman to New Zealand, where local delivery is handled in partnership with in-country networks. For New Zealand-bound or New Zealand-origin parcels, you may see a handoff to a local operator such as New Zealand Post for the final leg, and domestic Australian e-commerce parcels frequently move alongside the national letter and parcel network run by Australia Post.

Toll Returns and Lost or Damaged Parcel Claims

Returns through Toll are arranged by the retailer rather than booked directly by most shoppers, because the sender holds the freight account. When a store offers Toll as a return option, you usually receive a prepaid return label or a consignment number that you attach to the parcel before lodging it at a Toll depot or nominated drop-off point. The same connote then tracks the return journey back to the sender on MyToll.

For a parcel that arrives damaged or appears lost, raise the issue promptly and keep all evidence. Photograph damaged packaging and contents before discarding anything, and note the delivery scan time shown in tracking. Because the contract of carriage sits between the sender and Toll, claims for loss or damage are generally lodged by the sender, so contacting the retailer first is usually the quickest path. Toll investigates using the consignment number, the scan history, and any proof-of-delivery record captured at the final scan.

Which Countries Does Toll Deliver To?

Toll international tracking covers Australia and New Zealand plus more than 150 markets worldwide through its global freight forwarding network. Toll Global Forwarding operates around 90 of its own sites across roughly 28 markets and extends to more than 150 markets through partner and agent relationships, spanning Australia and New Zealand, Asia, Europe, the Middle East and Africa, and North America.

Domestically, Toll's strength is its Australian footprint, with depots and delivery coverage across New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory, reaching metropolitan, regional, and remote communities. Trans-Tasman services connect this network to New Zealand's main centres including Auckland, Wellington, and Christchurch.

Internationally, Toll's forwarding business handles airport-to-airport and door-to-door freight across the Asia Pacific and beyond, with strong links into its dual-headquarters base in Singapore. The list below groups example destinations Toll reaches through its own sites and agent network.

• Domestic (Australia): Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart, and regional and remote centres.
• Oceania: New Zealand (Auckland, Wellington, Christchurch) and Pacific freight lanes.
• Asia: Singapore, Hong Kong, mainland China, Japan, Malaysia, Thailand, Vietnam, and India.
• Europe: United Kingdom, Germany, the Netherlands, and other EU freight gateways.
• North America: United States and Canada.
• Middle East and Africa: United Arab Emirates and South Africa among other agent-served markets.

For cross-border parcels handed between postal systems, Toll's Asian operations connect with major regional carriers, and shipments routed through Singapore or Japan may interchange with networks such as Singapore Post and Japan Post for final domestic delivery.

Toll Cross-Border Customs and International Handoff

International Toll shipments clear customs in the destination country before final delivery, and this step is the most common cause of variation in international transit times. For freight forwarding cargo, Toll Global Forwarding prepares and lodges the commercial documentation, including the commercial invoice, packing list, and air waybill or bill of lading, and duties and taxes are charged according to the destination country's rules and the shipment's declared value.

For door-to-door international moves, Toll either delivers with its own resources in markets where it operates sites or hands the parcel to a local delivery partner for the final mile. During this handoff your tracking may switch from a Toll connote to a partner reference, which is why a single multi-carrier tracker is useful for following the whole journey. Responsibility for import duties and GST generally rests with the receiver unless the seller has arranged delivered-duty-paid terms, so check the retailer's shipping terms if you are importing.

Prohibited and restricted items follow the destination country's customs and quarantine regulations, and Australia's strict biosecurity rules apply to inbound goods such as food, plant material, and certain wood packaging. Accurate descriptions and values on the customs paperwork reduce the risk of a clearance hold appearing as an "Exception" in tracking.

What Is Toll? Company Background and Network

Toll was founded in 1888 by Albert Toll in Newcastle, New South Wales, beginning as a coal-haulage business using horse and cart. By the time of Albert Toll's death in 1958 the business ran fleets of trucks from several locations, and over the following decades it passed through several owners, including the mining conglomerate Peko-Wallsend, before listing on the Australian Securities Exchange (ASX) in 1993. The listing funded an aggressive acquisition program that built Toll into a leading Asia-Pacific logistics group.

In a defining moment, Toll's board accepted a takeover proposal from Japan Post on 18 February 2015, and Toll formally became a division of Japan Post on 28 May 2015. The ownership picture changed again in 2021: Toll's domestic parcels and freight business in Australia and New Zealand, the Global Express division, was sold to private equity firm Allegro Funds, with completion on 1 September 2021. Allegro committed around 500 million Australian dollars to the transition and appointed former Australia Post chief executive Christine Holgate to lead it.

That business was renamed Team Global Express in 2022, in one of the largest corporate rebrands in Australian history, covering roughly 8,000 vehicles, 150 properties, around 300 partner agents, and thousands of uniforms over an 18-month rollout. The rebranded network operates more than 650 depots and service hubs across Australia and New Zealand and transports over 100 million items a year. The "Toll" name and the Toll Global Forwarding freight-forwarding business remain part of Japan Post. In practice this means a "Toll" parcel you track today may be carried by the network now operating as Team Global Express, while the Toll brand continues globally in freight forwarding and contract logistics.

As a global logistics group, Toll has historically operated a freight forwarding and supply chain network spanning around 150 countries and serving more than 20,000 customers, with dual headquarters in Melbourne and Singapore. Its forwarding arm handles general, hazardous, refrigerated, and oversized or out-of-gauge cargo across air and ocean modes, alongside complex project logistics. According to Toll Group, the company describes its purpose around moving the businesses that move the world, reflecting a network built for both everyday parcels and large industrial freight.

Toll Marketplace Collaborations

Toll and its domestic parcel network deliver e-commerce orders from the major marketplaces Australians shop on, which is why so many shoppers encounter a Toll consignment number after checkout. When a retailer or marketplace seller chooses Toll Priority or the IPEC parcel network for fulfilment, the order's Toll connote is what appears in your dispatch email, and you can track it on MyToll or through a multi-carrier tracker.

Global marketplaces are the most common source of Toll-carried parcels into and within Australia. Orders from Amazon and eBay are frequently routed through Toll's domestic delivery network when a seller selects it as the carrier, and cross-border items from AliExpress and other international platforms can move on a Toll leg once they arrive in Australia. Australian-focused marketplaces such as Catch and Kogan also use national parcel carriers for last-mile delivery, so a Toll connote on one of those orders is common.

Because marketplace sellers choose carriers per order, the same store can ship one parcel via Toll and the next via a different network. If your marketplace order shows only a seller order ID, open the order details to find the actual Toll consignment number, then enter that number to follow the shipment. For international purchases, expect a customs step before final delivery, and watch for a handoff scan when the parcel transfers from an overseas carrier to Toll's Australian network for the final mile.