DPEX Tracking

DPEX tracking follows shipments moved by DPEX Worldwide, a Singapore-based express and e-commerce logistics company that has operated across the Asia-Pacific region since 1985. Paste your DPEX tracking number, also called the connote or HAWB number, into the tracker on this page to see the latest scan, current location, and estimated delivery. A DPEX connote is most commonly a 12-digit numeric code, and DPEX package tracking updates as the parcel passes each handoff point across its network of direct offices and 18 global partners.

DPEX Tracking Number Format

A DPEX tracking number is most commonly a 12-digit numeric code, referred to by DPEX as the connote number or the House Air Waybill (HAWB). An example of a typical DPEX connote is 410610124650. This number is assigned the moment a shipment is booked and handed to DPEX, and it is the single key used to follow the parcel across the DPEX network from pickup to delivery.

DPEX and its partners describe the same identifier with several interchangeable terms: connote number, consignment note number, HAWB, air waybill, and tracking number all refer to the code you enter to trace a shipment. While the standard domestic and Asia-region connote is numeric and 12 digits long, the exact format and length can vary by origin country, destination, and the DPEX service used, so some international shipments carry alphanumeric references issued by a partner carrier or a linked postal operator that completes final-mile delivery.

The DPEX Track and Trace tool accepts up to 10 connote numbers at once, entered one per line, which is useful for businesses shipping in volume. Where a DPEX parcel is handed to a destination postal operator for last-mile delivery, the shipment may also travel under that operator's own tracking number, so keep both the DPEX connote and any secondary number the sender provides.

Where to Find Your DPEX Tracking Number

The DPEX tracking number is generated as soon as a shipment is processed and is shared with both the sender and the recipient. It typically appears in the following places:

• The DPEX postage receipt or shipping label, printed directly below the barcode, for the sender who booked the shipment.
• The order confirmation email sent by the online store or marketplace after an online purchase.
• An SMS or email notification sent directly by DPEX or the seller confirming the parcel has been collected.
• The order history or delivery section of the retailer's website, under the relevant order.

It is worth distinguishing the seller's order or reference number from the DPEX connote number. The order number identifies the purchase in the store's own system and usually will not resolve on the DPEX tracker, whereas the 12-digit connote is the number that returns live scan history. If only an order number is available, request the DPEX connote from the sender before tracking.

DPEX Tracking Number Example

The table below shows the number formats commonly seen on DPEX shipments and where each appears. DPEX does not publish a public prefix-to-service key for its connote numbers, so the patterns below are presented as commonly observed formats rather than guaranteed service indicators; the connote alone does not reliably signal the service level.

DPEX Tracking Status Guide

DPEX tracking statuses describe each stage a parcel passes through in the DPEX network, from booking to final delivery, and are visible through the DPEX Track and Trace tool and the DPEXOnline business portal. DPEX Europe operates a parallel system, DPEX Europe NET TRACK, that links its worldwide office network for real-time updates at every transit stage. The table below explains the main statuses and what each one means.

Why DPEX Tracking Is Not Updating or Not Working

When DPEX tracking is not updating or shows no information, the cause is usually a normal gap between scans rather than a lost parcel. The most common reasons are set out below.

Awaiting the first scan. Tracking only becomes live once DPEX has physically collected the parcel. A gap of 24 to 48 hours can occur between the sender booking the shipment and the first status appearing, so a brand-new connote that shows no information is usually just waiting for its first scan.

In transit between points. Long-haul air and road legs can run for one or more days without a new scan. A parcel moving between an origin hub and a destination country will often sit at In Transit with no fresh update until it reaches the next facility.

Customs clearance. International shipments held for customs inspection can pause on the same status for several days while duties, taxes, or documentation are resolved. This is one of the most common causes of an apparently stalled DPEX parcel.

Failed delivery attempt. If the recipient was unavailable, the parcel returns to the depot and awaits a further attempt. For domestic Singapore shipments, two attempts are included before a charge applies for a third.

Wrong or incomplete number. A single mistyped digit prevents the connote from resolving. Confirm the 12-digit number matches the sender's receipt exactly, and check whether an order number was supplied instead of the DPEX connote.

Genuinely delayed. If a parcel has not updated well beyond the expected window, the sender should be contacted first, as the account holder can open an investigation with DPEX. The recipient can also contact DPEX customer service on +65 6781 8888 with the connote number to hand.

Services and Delivery Times

DPEX runs a portfolio of express, domestic, import, and e-commerce fulfillment services, each aimed at a specific shipment type and urgency level. The table below summarizes the main services and their typical use.

For domestic deliveries within Singapore, DPEX targets a transit time of one to two working days from pickup to delivery, with next-day delivery advertised as the standard expectation. The standard domestic rate includes two delivery attempts, and an additional per-shipment charge applies if a third attempt is required. After-hours delivery outside standard business hours is available as a premium add-on.

For international Express Service shipments, transit time depends on the destination country, routing, customs processing, and the destination partner handling final-mile delivery, and third-party trackers estimate a wide 7 to 90 day range across all corridors and service tiers. The service is positioned as time-definite rather than open-ended, so a defined delivery window is provided per corridor, and the Time-Critical next-flight-out option delivers the fastest possible international transit by booking on the next available aircraft.

Rates, Weight, and Dimensions

DPEX prices domestic Singapore shipments on a weight-based tiered model, with the base rate covering shipments up to 3 kilograms and an incremental per-kilogram charge beyond that threshold. Domestic rates are denominated in Singapore dollars and subject to Goods and Services Tax, while international pricing is quotation-based through the DPEXOnline portal and direct sales contact because it varies by destination, service tier, and surcharges.

Chargeable weight is the greater of actual physical weight or volumetric weight. DPEX calculates volumetric weight using the standard courier formula of length multiplied by width multiplied by height in centimeters, divided by 5,000, and rounds all weights up to the next full kilogram for billing. An oversized-dimension surcharge applies to any single package whose longest side exceeds 120 centimeters, and a heavy-parcel surcharge applies to any single package weighing 50 kilograms or more.

Certain Singapore locations fall outside standard delivery terms or attract surcharges, including Changi Airport and the Airfreight Centre, Jurong Port, Tanjong Pagar Terminal, Jurong Island military establishments, and offshore Singapore islands.

Returns, Lost Parcels, and Claims

DPEX operates a defined claims process under its published Terms of Carriage, with strict deadlines that must be met to preserve a claim. For a damaged shipment, notification must reach DPEX within 7 days of the delivery date; for a lost or delayed shipment, notification must be given within 14 days of the date the goods should have been delivered. Missing these windows forfeits the right to claim.

Standard liability is capped at $100.00 or its equivalent per consignment, applicable to the air-carriage portion of the journey only. DPEX excludes liability for ground-transport portions, consequential losses, and circumstances beyond its control, so senders shipping goods worth more than the cap are advised to arrange separate cargo insurance before dispatch. Any formal legal action must be started within 2 years of the delivery or expected-delivery date.

For e-commerce merchants, DPEX offers a Returns Management service that handles inbound product returns, and address redirection after dispatch is available to authorized persons subject to the terms of carriage. Duties and taxes are not included in standard rates, and if the receiver fails to pay them the liability reverts to the shipper.

Which Countries Does DPEX Deliver To?

DPEX international tracking covers a network reaching approximately 195 countries, combining directly operated offices across Asia with 18 independent partner organizations that lead their respective markets. Singapore is the nerve center for commercial management, operations, and customer service, and the company maintains direct offices in key origin and destination countries across the region while relying on curated partners beyond its direct footprint.

Within Singapore, DPEX domestic delivery covers the vast majority of addresses but restricts or excludes specialized zones such as Changi Airport, the Airfreight Centre, Jurong Port, Tanjong Pagar Terminal, Jurong Island military establishments, and offshore islands. Regionally, DPEX has direct offices across Southeast and East Asia, and its reach extends into Oceania, the Middle East and Africa through a Dubai hub, and into Europe through offices in the United Kingdom and Turkey, with the Istanbul office serving as the gateway to CIS countries and Eastern Europe. DPEX Europe operates as a separately branded service covering more than 200 countries. Neighboring national posts frequently complete the final-mile leg, including Singapore Post, Malaysia Post, and Indonesia Post in the destination country.

• Southeast Asia: Singapore (headquarters), Indonesia, the Philippines, Vietnam, Thailand, Malaysia
• East Asia: China, Hong Kong, Taiwan, Japan, South Korea
• South Asia: India, Sri Lanka (also covering the Maldives), Bangladesh, Pakistan
• Oceania: Australia and New Zealand
• Middle East and Africa: United Arab Emirates (Dubai hub serving the wider region)
• Europe and CIS: United Kingdom, Turkey (Istanbul gateway to CIS and Eastern Europe)

Cross-Border Customs and International Handoff

DPEX is authorized to act as the sender's forwarding agent for customs and export-control purposes on international shipments, completing customs declarations, amending product or service codes where needed, and paying applicable duties or taxes, which it then recovers from the shipper. Consignees who prefer their own customs broker can have DPEX transfer the shipment documentation to that broker instead.

Standard DPEX rates exclude value added tax, import duties, customs levies, and other government-imposed charges at the destination, and both shipper and receiver carry joint liability, with liability reverting to the shipper if the receiver does not pay. All shipments may be opened, scanned, or inspected by DPEX or government authorities at any point in transit. Prohibited items include dangerous goods and explosives, gold and silver bullion, precious metals, jewellery and gemstones, currency and negotiable instruments, passports and identity documents, firearms and weapons, tobacco products, and foodstuffs subject to destination restrictions, alongside any country-specific prohibitions.

Where a shipment leaves the DPEX direct network, tracking continues via the destination partner or national post that completes delivery. Parcels handed to a postal operator often travel under a 13-character UPU S10 number (two letters, nine digits, two letters), which can be followed on that operator's own system in addition to the DPEX connote.

Marketplace Collaborations

DPEX positions itself around cross-border e-commerce in Asia, and its fulfillment and delivery services carry parcels for online merchants selling into and across the region. Its PandaBao e-commerce fulfillment platform handles warehousing, pick and pack, and last-mile delivery for sellers, making DPEX a delivery and fulfillment partner for marketplace orders rather than a marketplace itself.

Shoppers across Southeast Asia frequently receive DPEX-handled parcels from major regional and cross-border marketplaces. Orders from Lazada and Shopee, the two largest Southeast Asian marketplaces, move through express and fulfillment logistics networks like DPEX, as do fashion orders from Zalora. China-origin cross-border purchases from AliExpress, Temu, and Shein are also commonly routed through Asia-based express and consolidation carriers for final-mile delivery in the destination market. When a marketplace parcel is booked with DPEX, the connote resolves on the DPEX tracker, while some sellers additionally provide a marketplace order number that tracks only within the store's own system.

What Is DPEX?

DPEX Worldwide is an express delivery and e-commerce logistics company headquartered in Singapore, with more than 30 years of operational experience across the Asia-Pacific region. The company trades under the legal entity DPEX Worldwide Express (S) Pte Ltd, registered in Singapore under company number 199906930D, with courier activities as its principal business. Its tagline, "Knowing Asia. Delivering Asia," reflects a positioning built on direct operational knowledge of Asian markets.

"With a history dating over 30 years and a comprehensive network spanning the region, we have extensive local knowledge to serve into and throughout Asia." (DPEX Worldwide, About, 2025.)

DPEX was first established as an express delivery operation in Singapore in 1985, and formal legal incorporation under its current name took place on 5 November 1999, aligning with the early growth of internet-driven cross-border trade across Southeast Asia. Through the 2000s and 2010s it expanded from a Singapore-centric operation into a multi-country enterprise with direct offices across Asia, Australia, the Middle East, and parts of Europe. In July 2015, DPEX deployed the Kingdee K/3 ERP system across Singapore, Hong Kong, and China within four months, standardizing its multi-country financial and logistics management onto a shared platform.

The company's model combines direct office presences in key origin and destination countries with formal partnerships with market-leading independent logistics companies in territories beyond its direct footprint, giving it a stated reach of approximately 195 countries through 18 global partner offices. DPEX has identified e-commerce growth across Asia as central to its strategy, investing in fulfillment infrastructure, returns management, and digital platforms such as DPEXOnline for business clients and PandaBao for e-commerce fulfillment. Its head office is in Singapore, and customer service can be reached on +65 6781 8888.