Israel Post Tracking

Israel Post tracking follows registered letters, parcels, and EMS express items through the network of the Israel Postal Company, the designated postal operator known in Hebrew as Doar Israel, which sorts about 2.5 million postal items a day across roughly 700 branches. Paste your Israel Post tracking number into the tracker on this page to see every scan from posting to delivery, whether it is a registered letter moving inside Israel or an international parcel arriving from an overseas seller.

Israel Post Tracking Number Format

An Israel Post tracking number for registered and international items is 13 characters long: two letters, nine digits, and the country code IL, for example RR123456789IL. The number follows the Universal Postal Union (UPU) S10 standard, where the first two letters identify the service class and the final IL confirms the item originated in Israel. Israel Post also calls this the item code (mispar maakav) on its ItemTrace lookup.

The order number a shop gives you is not the same as the postal tracking number. An order or reference number identifies your purchase in the seller's system, while the S10 number is what Israel Post and the destination post actually scan. Inbound items from abroad keep the tracking number assigned by their country of origin, so a parcel from China may end in CN and one from the United States in US, and Israel Post continues scanning it after it lands.

Where to Find Your Israel Post Tracking Number

The Israel Post tracking number appears wherever the item was registered or dispatched. Common locations include:

• The receipt printed at the post office counter when a registered item or parcel is sent.
• The shipping or dispatch confirmation email from an online store or marketplace.
• The SMS notification Israel Post sends the recipient when an item is ready for collection.
• The address label or CN22/CN23 customs form attached to an international parcel.
• The account order page of the marketplace where the purchase was made.

For an inbound parcel bought online, the seller usually supplies the number in the dispatch email; if only an order number is shown, wait until the shop marks the item shipped and releases the S10 tracking number. Enter the code with no spaces or symbols, as Israel Post's ItemTrace lookup rejects extra characters.

Israel Post Tracking Number Example

The first two letters of an Israel Post S10 number indicate the service class. The table below lists the formats Israel Post issues and what each one indicates. Prefix pairs such as the second letter vary within a class, so treat the leading letter as the reliable signal.

How Israel Post Tracking Works

Israel Post records tracking events on its ItemTrace system, which covers every item shipped by a tracked domestic or international service to or from Israel. Each time an item is accepted, sorted, dispatched, or delivered, a scan is written against its S10 number, and those events are what appear on the tracker on this page. Because the same number is used by both Israel Post and any partner post abroad, one lookup can show the full chain from origin to final delivery.

Notifications reach the recipient by SMS and email as an item nears delivery or becomes ready for collection. Israel Post's mobile application, which reports more than 1.4 million active users, lets recipients follow parcels in real time, find the nearest branch or pickup point, and receive status alerts. For a single inbound parcel that changes hands between two postal systems, a universal tracker that reads both the origin scans and the Israel Post scans avoids the blind spot that appears at the handoff.

Israel Post Tracking Status Guide

Israel Post records a scan at each handoff, and each status describes where the item is in its journey. The table below explains the statuses most often seen on registered mail, parcels, and EMS.

Why Israel Post Tracking Is Not Updating or Not Working

Israel Post tracking can stall for several ordinary reasons, and most resolve on their own once the next scan is recorded. The stages below explain what a pause usually means and what to do.

Awaiting the first scan. A number that shows no information yet is often a label the shop created but has not handed to the post, or an item posted just before a scan point. Allow one to two business days after posting, longer during holiday peaks, before expecting the acceptance scan.

In transit between facilities. Between the acceptance scan and arrival at the delivery branch, an item can move without a new event for a day or two. This is normal for domestic parcels and does not mean the item is lost.

Moving between two countries. International items can go quiet while crossing borders, because the origin post has finished scanning and the destination post has not started. Tracking usually resumes once the receiving operator records its first scan.

Customs clearance. An item held at customs can pause for several days while VAT and duties are assessed. The recipient may need to pay charges before the item is released and updates continue.

Wrong number or missing detail. A transposed letter or digit, or using an order number instead of the S10 code, will return no result. Recheck the number character by character against the receipt or dispatch email, and enter it without spaces.

Genuinely delayed. If there is no movement for an extended period, contact the sender first, since they hold the posting contract, then Israel Post customer service with the tracking number and posting details.

Services and Delivery Times Compared

Israel Post runs a range of tracked domestic and international services, plus untracked ordinary mail. The table below compares the main services that carry tracking.

EMS Express Mail Service

EMS is Israel Post's fastest tracked international service, reaching main destinations around the world in about 3 business days and covering roughly 200 countries through the global EMS Cooperative that Israel Post joined in 1999. EMS accepts items up to 20 kg, with a maximum length of 150 cm and a combined length-plus-girth limit of 300 cm, and it carries full tracking end to end. Domestically the express network delivers five days a week and reaches around 8 million consumers and businesses across Israel.

EMS items include compensation for loss or damage up to 150 US dollars under the service terms, which makes it the preferred choice for urgent documents and higher-value parcels sent abroad. An EMS number starts with the letter E and ends in IL, for example EE123456789IL, and every scan from acceptance to the destination country's delivery appears against that single number.

Delivery and Transit Times

Domestic registered mail typically reaches its destination in 3-6 business days, while the domestic parcel service delivers in 1-3 business days, with faster times between the main population centers of Tel Aviv, Jerusalem, Haifa, and Be'er Sheva. International timings depend on the destination and on customs: EMS reaches most major destinations in about 3 business days, while international registered mail and air parcels usually take 7-21 business days. Inbound e-commerce parcels from China, a large share of Israel Post's international volume, commonly take about 15-30 days by standard shipping, though express options can arrive in 7-14 days. All of these are estimates; actual times depend on customs processing, seasonal volumes, and the performance of the partner post in the receiving country.

Registered Mail and Proof of Delivery

Registered Mail, known in Hebrew as Doar Rashum, is the standard tracked letter service and provides a scan trail from posting through to delivery or collection, with proof of delivery on many items. It suits documents, contracts, and valuables that need a verifiable record, since ordinary unregistered letters carry no number and cannot be traced. When a registered item cannot be handed over at the door, it is redirected to the local branch, and the recipient is notified to collect it with identification.

For tracked services, compensation rights apply if an item is lost or damaged, so the sender can open an inquiry or claim at a post office using the tracking number and the posting receipt. This is the practical reason to send anything of value as registered mail or by EMS rather than as ordinary post.

Delayed, Lost, and Damaged Items

For a delayed item, recheck the tracking number, allow extra time for international transit and customs, and contact the sender before opening a case with Israel Post. Registered mail, insured items, and EMS carry compensation rights, so for a lost or damaged tracked item the sender can file an inquiry or claim at a post office with the tracking number and posting receipt. Ordinary unregistered mail has no tracking and no claim process, which is why valuable items should be sent registered or by EMS.

Which Countries Does Israel Post Deliver To?

Israel Post international tracking covers outbound and inbound items across the worldwide Universal Postal Union network, which links more than 190 member countries. Domestically, Israel Post serves the entire country through roughly 700 branches, covering the coastal plain, Jerusalem and the Judean hills, the Galilee and the north, and the Negev and Eilat in the south, with self-service lockers extending reach in busier areas.

For international items, Israel Post scans an outbound parcel as it leaves the country, then hands it to the destination country's postal operator for final delivery. In the United States that partner is USPS, in the United Kingdom Royal Mail, and in Germany Deutsche Post. Much of Israel's inbound parcel volume originates in China and is carried by China Post before handoff to Israel Post. Example destinations by region include:

• Domestic: Tel Aviv, Jerusalem, Haifa, Be'er Sheva, Netanya, Eilat.
• Europe: United Kingdom, Germany, France, Italy, Netherlands.
• MENA and neighbors: handled through regional operators such as Jordan Post, Cyprus Post, and courier networks like Aramex.
• North America: United States, Canada.
• Asia Pacific: China, Japan, Australia, South Korea.

Cross-Border Customs and International Handoff

International parcels to Israel clear customs before delivery, and charges depend on the declared value. As of 2025, personal imports up to 75 US dollars are generally exempt from tax, items between 75 and 500 dollars are exempt from customs duty but subject to 18 percent VAT, and higher-value goods can attract duty as well. Israel's Ministry of Finance has set the VAT-free threshold to rise from 75 to 150 dollars from 1 January 2026, so verify the current limit before ordering.

When VAT or duty is due, the item shows as held at customs and the recipient is notified to pay before release, which is a common cause of a tracking pause on inbound parcels. Because two postal systems are involved on any international shipment, a universal tracker that reads both the Israel Post scans and the partner carrier's scans gives the most complete picture of where a parcel is.

Marketplace Collaborations

Israel Post is the default delivery option for a large share of cross-border e-commerce into Israel, especially low-cost parcels from Chinese marketplaces. At checkout on AliExpress, Israel Post is frequently one of the cheapest shipping choices, and the same is true for parcels from Temu and Shein, which route many Israel-bound orders through the postal channel for last-mile delivery.

Orders from global marketplaces such as Amazon and eBay also often complete their final leg with Israel Post once they arrive in the country. In each case the marketplace or its shipping partner assigns the original tracking number and Israel Post adds its domestic scans, so following both sets of events in one tracker avoids the gap that appears at the handoff.

Parcel Lockers and Collection Points

Israel Post operates self-service parcel lockers and counter collection at its branches for items that cannot be delivered to the door or when locker delivery is chosen. When an item is ready for pickup, the recipient receives an SMS, and the tracking shows it as awaiting collection along with the branch or locker location. Parcels are typically held for 14 days at the branch before being returned to the sender, so collection should not be left too long after the notice appears. Alongside its branches, Israel Post has built a dense network of pickup points and automated lockers to give recipients more flexible collection options.

What Is Israel Post

The Israel Postal Company (Doar Israel) is the designated universal postal operator of the State of Israel, responsible for collecting, sorting, and delivering letters and parcels nationwide and to and from international destinations. Postal services in the area were established in 1948 with the founding of the state, building on the earlier British Mandate system, and the modern government company, Israel Postal Company Ltd., began operating in March 2006. In May 2024 the company was privatized, acquired for about 468 million shekels by an investor group led by Milgam.

Israel Post employs roughly 5,000 people, including about 1,650 delivery staff and 2,000 counter clerks, and runs about 700 branches, a network of mailboxes, and a fleet of delivery vehicles, sorting some 2.5 million postal items a day. It has been a member of the EMS Cooperative since 1999, giving it access to the global express network, and operates within the UPU framework for international mail. Alongside letters and parcels it offers registered mail, EMS express, postal banking, and a network of self-service points. No matter which tracking number you hold, you can follow an Israel Post item with the universal postal tracker on this page.