Israel Post Tracking
Israel Post Tracking lets you follow letters, registered mail, and parcels as they move through the network of the Israel Postal Company, known in Hebrew as Doar Israel. Whether you are waiting on a registered letter sent across the country or an international parcel arriving from an overseas seller, tracking gives you a clear, up to date view of where your item is and what happens next.
Tips for Tracking Israel Post Packages
To get the most accurate and timely updates, keep these tips in mind:
Check your tracking number carefully to avoid transposed letters or digits.
Make sure your item is a trackable service (registered mail, parcels, or EMS), since plain unregistered letters do not carry tracking.
Allow time after posting before the first scan appears, especially during busy holiday periods.
Use a universal tracker like InstantParcels to follow the parcel even after it is handed to a partner post abroad.
How to Identify an Israel Post Tracking Number
An Israel Post tracking number for international and registered items is usually 13 characters long: two letters, then nine digits, then the country code IL (for Israel). A typical example looks like RR123456789IL. You can find your tracking number:
On the receipt issued at the post office counter when you send a registered item or parcel.
In shipping or dispatch confirmation emails from online stores and marketplaces.
On the label or customs form attached to an international parcel.
Israel Post Tracking Number Format
Israel Post follows the Universal Postal Union (UPU) S10 standard, so the first two letters tell you what kind of item it is. Common prefixes include:
R (registered mail), for example RR123456789IL or RA123456789IL: registered letters and small registered items.
C (parcels), for example CP123456789IL: tracked international and domestic parcels.
E (EMS / express), for example EE123456789IL: Express Mail Service shipments.
Ending in IL: confirms the item originated in Israel.
Inbound international items keep the tracking number assigned by their country of origin (for example a number ending in CN, US, or DE), and Israel Post continues to scan them once they arrive in the country.
Israel Post Tracking Status Guide
Each status update helps you understand your shipment's journey:
Posted / Accepted: Israel Post has received the item and recorded it in the system.
In Transit / Processing: the item is moving through a sorting center or between facilities.
Arrived at Delivery Branch: the item has reached the local post branch that serves the destination address.
Out for Delivery: a carrier is delivering the item, or it is ready for collection.
Notice Left / Awaiting Collection: delivery was attempted or the item is held at a branch or locker for pickup.
Delivered: the item has reached the recipient or been collected.
Israel Post Main Services
Israel Post offers a range of domestic and international services. The most common ones with tracking include:
Service Name | Typical Delivery Time | Tracking Included | Best For |
|---|---|---|---|
Registered Mail (Doar Rashum) | 3-6 business days domestic | Yes | Important letters and documents |
Domestic Parcels | 3-7 business days | Yes | Packages within Israel |
EMS (Express Mail Service) | 3-10 business days international | Yes | Urgent international shipments |
International Registered Mail | 7-21 business days | Yes | Tracked letters and small items abroad |
International Air Parcel | 7-21 business days | Yes | Parcels sent overseas |
Ordinary (Unregistered) Mail | Varies | No | Everyday letters and postcards |
Israel Post Delivery Time Estimates
Registered Mail (domestic): about 3-6 business days
Domestic Parcels: about 3-7 business days
EMS (international): about 3-10 business days, depending on destination and customs
International Registered and Air Parcels: about 7-21 business days
These are general estimates. Actual times depend on the destination, customs processing, seasonal volumes, and the performance of the partner postal service in the receiving country.
Israel Post International Tracking and Customs
For outbound international shipments, Israel Post scans the item as it leaves the country, then hands it to the destination country's postal operator (for example USPS in the United States, Royal Mail in the United Kingdom, or Deutsche Post in Germany). The destination post then carries out final delivery and adds its own scans.
Because two postal systems are involved, there can be a quiet period while the parcel is in transit between countries or waiting in customs. Customs clearance can pause updates for several days, and the recipient may need to pay import duties or VAT before the item is released. A universal tracker that recognizes both the Israel Post number and the partner carrier's scans gives you the most complete picture.
Israel Post Registered and Unregistered Mail Tracking
Registered Mail (Doar Rashum): provides full tracking and, in many cases, proof of delivery or collection, which makes it suitable for valuable or important items.
Unregistered Mail: standard letters and postcards are not tracked and have no tracking number, so they cannot be followed online.
Parcel Lockers and Collection Points
Israel Post operates self service parcel lockers and counter collection at local branches. When a parcel cannot be delivered to the door, or when you choose locker delivery, the tracking will show the item as ready for collection along with the branch or locker location. Items are usually held for a limited number of days before being returned, so collect promptly once you receive the notice.
Benefits of Using Israel Post
Nationwide coverage as the designated postal operator of Israel.
Affordable rates for letters, registered mail, and parcels.
Tracking included on registered, parcel, and EMS services.
Access to the global UPU network for international shipping.
Uncommon Israel Post Tracking Statuses
Sometimes you may see statuses that need a little explanation:
Held at customs: the item is waiting for customs clearance, often because duties or VAT are due or documentation is being reviewed. Updates can pause until the item is released.
Delivery attempted / notice left: the carrier tried to deliver but no one was available, so the item is held at a branch or locker for pickup.
Returned to sender: the item could not be delivered or collected within the holding period and is being sent back to the original sender.
Stuck in transit (international): outbound parcels can appear to pause while moving between Israel and the destination country, then update again once the partner post scans them. Since international tracking depends on the receiving country's network, some scans may be sparse until delivery.
Delayed or Lost Shipments
If your item is delayed or appears lost:
Recheck the tracking number for any typing errors.
Allow extra time for international items and customs clearance.
Contact Israel Post customer service with your tracking number and posting details.
For registered or insured items, ask about filing an inquiry or claim through the post office.
How to Contact Israel Post
Online: visit the official Israel Post website at israelpost.co.il.
Phone: call Israel Post customer service at +(972) 2 629 0691.
In person: visit your local post branch for help with registered items, parcels, and collection.
About Israel Post
The Israel Postal Company (Doar Israel) is the designated postal operator of the State of Israel, responsible for collecting, sorting, and delivering letters and parcels across the country and to and from international destinations. It traces its roots to the postal services established under earlier administrations and was reorganized over the years into the modern company structure that operates today. Alongside traditional mail, it provides parcel delivery, express EMS service, and a network of branches and self service points.
Tracking an Israel Post package is straightforward, and no matter which tracking number you have, you can always follow it with our universal postal tracker.
Israel Post Common Questions:
How do I track an Israel Post package?
Enter your Israel Post tracking number into a tracking tool such as InstantParcels or the official Israel Post website. For registered mail, parcels, and EMS items you will see scan events from posting through to delivery. Plain unregistered letters do not have tracking.
What does an Israel Post tracking number look like?
Most Israel Post tracking numbers are 13 characters: two letters, nine digits, and the country code IL, for example RR123456789IL. The first two letters indicate the service type, such as R for registered mail, C for parcels, and E for EMS.
Where do I find my Israel Post tracking number?
You can find it on the receipt given at the post office counter, in a shipping confirmation email from an online store, or printed on the label or customs form attached to an international parcel.
What do the letter prefixes on Israel Post numbers mean?
Israel Post follows the UPU S10 standard. Prefixes starting with R are registered mail, prefixes starting with C are parcels, and prefixes starting with E are EMS express items. The IL ending shows the item was sent from Israel.
How long does Israel Post take to deliver within Israel?
Domestic registered mail usually arrives in about 3-6 business days, and domestic parcels in about 3-7 business days. Times can be longer during holidays or periods of high volume.
How long does international Israel Post delivery take?
EMS shipments typically take about 3-10 business days, while international registered mail and air parcels usually take about 7-21 business days. Customs processing and the destination country's postal service can affect the final time.
What is Israel Post EMS?
EMS (Express Mail Service) is Israel Post's fast, fully tracked international service. EMS numbers usually begin with the letter E (for example EE123456789IL) and are suited to urgent documents and parcels sent abroad.
Can I track international parcels sent through Israel Post?
Yes. Israel Post scans outbound items as they leave the country and then hands them to the destination country's postal operator, which adds its own scans. A universal tracker that reads both sets of scans gives you the most complete view.
Why is my Israel Post tracking not updating or stuck?
Tracking can pause for several reasons: the item is in transit between sorting centers, it is moving between two countries, or it is held at customs awaiting clearance or payment of duties. International items often show fewer scans because tracking depends on the receiving country's network. If there is no movement for an extended period, recheck the number and contact Israel Post with your posting details.
What does "held at customs" mean for an Israel Post shipment?
It means the item is waiting for customs review. This can happen when import duties or VAT are due or when documentation is being checked. Updates may pause until the item is cleared and released, and the recipient may need to pay charges first.
Do I have to pay customs duties or VAT on inbound parcels?
International parcels arriving in Israel may be subject to VAT and customs duties depending on the value and type of goods. If charges apply, the recipient is usually notified and must pay before the item is released for delivery.
What happens if no one is home for an Israel Post delivery?
If delivery cannot be completed, Israel Post typically leaves a notice and holds the item at a local branch or parcel locker for collection. Items are kept for a limited number of days before being returned to sender, so collect promptly.
Does Israel Post offer parcel lockers?
Yes. Israel Post operates self service parcel lockers and counter collection at branches. When an item is ready for pickup, the tracking shows the branch or locker location where you can collect it.
Is unregistered mail trackable with Israel Post?
No. Ordinary letters and postcards sent as unregistered mail do not have a tracking number and cannot be followed online. Only registered mail, parcels, and EMS items include tracking.
What should I do if my Israel Post package is lost?
First recheck the tracking number for typing errors and allow extra time for international and customs delays. If it still appears lost, contact Israel Post customer service with your tracking number and posting receipt, and for registered or insured items ask about opening an inquiry or claim.
How do I contact Israel Post about a shipment?
You can reach Israel Post through its official website at israelpost.co.il, by phone at +(972) 2 629 0691, or in person at a local post branch. Have your tracking number and posting details ready.
Where do I find my Israel Post tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Israel Post package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Israel Post contact information:- Website: http://www.israelpost.co.il/
- Phone: +(972) 2 629 0691
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