Vietnam Post Tracking

Vietnam Post tracking follows letters, parcels, and Express Mail Service (EMS) shipments handled by VNPost, the designated national postal operator of Vietnam and a member of the Universal Postal Union since 20 October 1951. To check a shipment, paste your Vietnam Post tracking number into the tracker on this page to see the latest scan, whether the item is moving between Hanoi and Ho Chi Minh City or crossing borders on an international route. The same number works for Vietnam Post parcel tracking and EMS, and it keeps resolving after the item is handed to a destination postal operator abroad.

Vietnam Post Tracking Number Format

A Vietnam Post tracking number is a 13-character code built on the Universal Postal Union S10 standard: two letters, nine digits, and the ISO country code VN at the end (for example, EA118249235VN). The two opening letters identify the service class and the nine digits are the unique item serial, with the final digit acting as a check digit under the S10 rules. Vietnam Post also calls this the item number or barcode number; on e-commerce shipments the shop may separately show an order ID or reference number that is not the postal tracking number.

Some domestic-only and bulk e-commerce items carry a longer all-numeric reference that does not end in VN. These can still be traced with the reference printed on the receipt or label, but only S10 numbers ending in VN follow the international format described here.

Where to Find a Vietnam Post Tracking Number

The Vietnam Post tracking number is printed wherever the item was booked. It appears in these places:

• On the posting receipt handed over at the post office counter, next to the barcode.
• In the shipping confirmation email or order page from an online store or marketplace.
• On the parcel label, printed above or below the S10 barcode.
• On a Vietnam Post SMS notification, where the sender opted in.

The order ID from a shop is not the same as the postal tracking number. If only an order ID is available, the S10 number is usually added to the order once the parcel is booked with Vietnam Post, so it is worth re-checking the order page after dispatch.

Vietnam Post Tracking Number Example

The opening letters of an S10 number signal the service class. The table below lists the Vietnam Post prefixes seen most often, with example numbers. Prefixes indicate the broad service group rather than a guaranteed speed, so treat the letter as the service family, not a delivery promise.

The E, C, and R groups follow the documented UPU classes for express, parcels, and registered mail. Other letter pairs appear on specific mail streams; where a prefix has no published meaning, it is a commonly seen pattern and the letters alone do not reliably indicate the exact service.

Vietnam Post Tracking Status Guide

Vietnam Post records a scan at each handover point, and the same status vocabulary appears whether the item stays inside Vietnam or moves onto an international route. The table maps the common statuses to what each one means.

Why Vietnam Post Tracking Is Not Updating or Not Working

When Vietnam Post tracking is not updating, the item is almost always still moving; scans are recorded at handover points, not continuously. The reasons below explain the most common gaps.

Awaiting the first scan. A newly booked item can show no information for 24 to 48 hours until it reaches the first sorting scan, and longer during peak periods such as Tet or year-end sales. A label created online but not yet lodged will also show nothing.

In transit between hubs. Long domestic legs, for example between the north and the Mekong Delta, can pass without an intermediate scan, so the status can sit on "in transit" for a day or two before the next update.

Crossing the border. On international routes, tracking often pauses between the outbound exchange office in Vietnam and the destination country's inbound office, then resumes with a scan from the receiving operator.

Customs clearance. An item marked held at customs waits for clearance and any duty or tax payment; this stage can add several days with no movement.

Wrong number or missing digit. A mistyped character, or entering the shop's order ID instead of the S10 number, returns no result. Re-check every character, including the VN suffix.

Economy services with limited scans. Some economy international streams record only dispatch and final delivery, so mid-route silence is normal and does not mean the item is lost.

For a parcel bought online, the sender or seller is the first point of contact because they hold the booking record; Vietnam Post customer service can then trace the item using the tracking number and posting receipt.

Services and Delivery Times Compared

Vietnam Post runs distinct mail and parcel services, and only the tracked ones return live scans. The table compares the main options and their typical transit windows.

These are estimates, not guarantees. Vietnam Post states that EMS international reaches most destinations in about 5 to 15 business days depending on the country and customs, while economy parcels commonly take 7 to 21 business days.

Domestic and International Delivery Times

Within Vietnam, major-city routes such as Hanoi to Ho Chi Minh City are usually the fastest, with EMS often delivering in 1 to 3 business days and standard parcels in 1 to 7. Delivery to remote provinces, islands, and mountainous districts in the north and the Central Highlands can sit at the longer end of each range.

Internationally, transit time depends on the corridor. Vietnam Post EMS to the United States, Japan, South Korea, Australia, and the EU typically lands in the shorter windows, while economy parcels and lower-priority streams to more distant markets run longer and are more sensitive to customs. Vietnam's ePacket network covers around 40 countries, including the United States, United Kingdom, Germany, France, Canada, Australia, Japan, and Singapore.

Lost, Delayed, and Damaged Items

Vietnam Post handles a delay or loss claim through the office where the item was booked. For international items, allow extra time for transit and customs before treating a parcel as lost, because scans can pause for several days during a border handoff.

The claim path is to re-check the latest status, confirm the item is genuinely overdue for its service, and then raise the case with the posting receipt and tracking number. Insured and EMS items carry compensation cover under the service terms, so it is worth asking about a claim for valuable shipments rather than waiting indefinitely.

Which Countries Does Vietnam Post Deliver To?

Vietnam Post international tracking follows items to around 230 countries and territories through the Universal Postal Union framework, with EMS express reaching roughly 100 destinations by air. Domestically, Vietnam Post reaches every one of the country's provinces and communes, from the northern highlands around Ha Giang to the Mekong Delta and the coastal cities of Da Nang, Hue, and Nha Trang, with at least one service point per commune.

On outbound international mail, Vietnam Post carries the item to an exchange office, clears export customs, and hands it to the destination country's postal operator. In the United States that operator is USPS, and in the United Kingdom it is Royal Mail; after that handoff, delivery scans come from the receiving carrier. Vietnam Post also receives large inbound volumes from China's postal network, and cross-border items from China Post and neighboring operators such as Thailand Post are common on regional routes.

• Domestic: all 63 provinces and cities, including Hanoi, Ho Chi Minh City, Da Nang, Hai Phong, and Can Tho.
• Asia Pacific: China, Japan, South Korea, Singapore, Malaysia, Thailand, Australia.
• Europe: United Kingdom, Germany, France, Netherlands, Poland.
• North America: United States, Canada.
• Rest of world: most UPU member destinations via the postal network.

Cross-Border Customs and International Handoff

Every international Vietnam Post item passes through an exchange office, the gateway where export and import customs are handled. Outbound parcels carry a CN22 or CN23 customs declaration describing the contents and value, and the receiving country decides any import duty or tax.

On the destination side, the parcel is assessed by that country's customs and released to the local postal operator for final delivery. Import duties and taxes are the recipient's responsibility, and a status of held at customs usually means a payment or a document is outstanding. Prohibited and restricted items, such as certain foods, batteries, and liquids, can be delayed or returned at this stage.

Marketplace Collaborations

Vietnam Post is one of the main delivery and fulfillment partners for Vietnam's e-commerce marketplaces, and it operates a logistics arm with warehouses and fulfillment centers that integrate with seller platforms by API. Parcels from Shopee and Lazada are frequently carried by Vietnam Post alongside other domestic couriers, and orders from local platforms such as Tiki and Sendo also move through the postal network.

For cross-border e-commerce, Vietnam Post handles the final-mile delivery of many parcels bought from international marketplaces. Orders from AliExpress, along with Temu, Shein, and other China-based sellers, commonly enter Vietnam through the postal channel and are delivered by Vietnam Post to the recipient's address. The same S10 tracking number covers the domestic leg once the item is inside the Vietnam Post network.

What Is Vietnam Post

Vietnam Post (VNPost), officially the Vietnam Post Corporation (Tong cong ty Buu dien Viet Nam), is the state-owned designated postal operator of the Socialist Republic of Vietnam, established in its current corporate form in 2007 after post and telecommunications were separated. It traces its lineage to the country's postal service founded in 1945 and joined the Universal Postal Union on 20 October 1951.

Vietnam Post operates one of the largest delivery networks in the country, with more than 14,000 service points and an average service radius of about 2.67 kilometers per point, giving at least one access point in every commune. Beyond mail and parcels it provides EMS, e-commerce fulfillment, and financial and public-administration services at post offices, and its membership in the UPU connects Vietnam to postal operators worldwide. Any Vietnam Post tracking number can be checked with the universal tracker on this page.