Kerry Express (KEX) Tracking
Kerry Express tracking lets you follow a parcel from pickup to the moment it reaches your door. Kerry Express is one of the most recognized parcel delivery brands in Southeast Asia, with major last-mile networks in Thailand and Vietnam. In Thailand the business rebranded to KEX Express in 2024 after SF Express became its majority shareholder, so you may see the names "Kerry Express", "Kerry", and "KEX" used for the same service. Whichever label appears on your receipt, you can follow the shipment with your tracking number on InstantParcels.
How to Track a Kerry Express Parcel
Tracking a Kerry Express shipment is quick. Enter your tracking number (also called a consignment number or parcel number) into the tracker and you will see the latest scan, the location, and the date and time of each update. To get the most reliable results, keep these tips in mind:
Copy the number carefully and remove any spaces so a single wrong character does not break the search.
Wait for the first scan. A new number can take several hours, and sometimes up to a day, to appear in the system after the parcel is collected.
Use a universal tracker like InstantParcels so you can follow Thailand, Vietnam, and cross-border legs of the journey in one place.
How to Find Your Tracking Number
Your Kerry Express tracking number is issued when the parcel is booked or dropped off. You can usually find it:
On the shipping receipt or drop-off slip from a Kerry Express or KEX service point.
In the order confirmation or shipping notification email from the online store you bought from.
In SMS or app notifications sent by the seller or by Kerry Express.
In your account on the marketplace (for example Shopee, Lazada, or TikTok Shop) under order details.
Kerry Express Tracking Number Format
The format depends on the country that handled the shipment:
Thailand (KEX Express): consignment numbers are usually alphanumeric, mixing letters and digits and commonly running to around 10 to 13 characters. The exact prefix varies by account and service, so the safest approach is to copy the full code printed on your receipt or shown in the seller's confirmation.
Vietnam (Kerry Express Vietnam): tracking numbers are typically a 9-digit numeric string (for example, beginning with a 4), without letters.
If your number does not look like either pattern, it may belong to the marketplace or to a partner carrier that is handling part of the trip. A universal tracker can still help you identify which network the parcel is on.
Kerry Express Main Services
Kerry Express and KEX focus on fast domestic parcel delivery, with added services for businesses and online sellers. Core offerings include:
Standard (Next-Day) Parcel Delivery: the everyday service for documents and parcels, with most shipments delivered within 1-2 days domestically.
AM Service: a time-definite option that aims to deliver before noon on the due date for urgent items.
Cash on Delivery (COD): the courier collects payment from the recipient on delivery and remits it to the sender, which is popular with social-commerce sellers.
Cold-chain and bulk delivery: temperature-controlled and large-item handling for B2B and B2C customers.
Cross-border and international delivery: using the wider SF Express network to connect Thailand and Vietnam with other markets.
Summary Comparison Table
Service | Typical Delivery Time | Tracking Included | Best For |
|---|---|---|---|
Standard / Next-Day Parcel | 1-2 business days (domestic) | Yes | Everyday parcels and documents |
AM Service | Before noon on the due date | Yes | Time-sensitive shipments |
Cash on Delivery (COD) | Same as the chosen delivery service | Yes | Online and social-commerce sellers |
Cold-chain / Bulk | Varies by item and route | Yes | Temperature-sensitive and large items |
Cross-border / International | Several days, depending on destination | Yes (may switch to a partner) | Regional and global shipments |
Cash on Delivery (COD) with Kerry Express
COD is one of the most used Kerry Express services in Thailand and Vietnam, because many shoppers prefer to pay only when the parcel arrives. With the KEX COD service in Thailand, recipients can pay by cash, QR code, or Rabbit LINE Pay, and the sender is only charged when the delivery is successful. Senders can also adjust the COD amount at any time before delivery.
After a successful COD delivery, the collected money is remitted to the sender. For Bangkok Bank accounts, KEX typically remits about three days after the delivery day, with roughly one additional day for other banks. Sellers who join the KEX CLUB loyalty program can receive faster remittance depending on their tier.
Kerry Express Tracking Status Guide
Each scan tells you where your parcel is in its journey. Common statuses include:
Order Received / Shipment Info Received: the label has been created and Kerry Express is expecting the parcel, but it may not be in their hands yet.
Picked Up / Collected: the courier has taken physical possession of the parcel.
In Transit / At Sorting Center: the parcel is moving through the network and passing distribution hubs.
Out for Delivery: the parcel is on a vehicle for final delivery and should arrive that day.
Delivered: the parcel has reached the recipient. For COD orders, payment has been collected.
Delivery Attempt Failed: the courier tried to deliver but could not (no one present, wrong address, or the recipient could not pay a COD amount). A re-delivery is usually arranged.
Returned to Sender: after failed attempts or a refused parcel, the item is sent back to the original sender.
Kerry Express Delivery and Transit Times
Kerry Express is built around fast domestic delivery. In Thailand, standard parcels are usually delivered within 1-2 days, and the network operates every day, including weekends and public holidays, so deliveries continue when many other services pause. The AM service targets delivery before noon on the due date for urgent shipments.
In Vietnam, Kerry Express also focuses on domestic express delivery with COD support, and times depend on the distance between the origin and destination provinces. For all routes, remote areas and peak shopping periods (such as major sale festivals) can add a day or two to the estimate.
International and Cross-Border Tracking
Since SF Express became Kerry Express Thailand's majority shareholder, cross-border shipments increasingly move through the wider SF network, connecting local deliveries with global routes. When a parcel crosses a border it usually passes through customs and may be handed to a partner or local last-mile carrier in the destination country.
At that handoff, the original Kerry Express number sometimes stops updating and a new tracking number from the destination carrier takes over. If your tracking goes quiet after a customs or export scan, check whether the seller has issued a second tracking number, and use a universal tracker so you can follow the parcel across both carriers.
Kerry Express Tracking Not Updating or Stuck
It is normal for tracking to pause at times. The most common reasons are:
Early stage: the number was just created and the first pickup scan has not happened yet. Allow a few hours to a day.
Weekend or holiday backlog: high parcel volumes can delay scans even though the parcel is still moving.
Customs or border processing: international parcels can sit without updates while they clear customs.
Carrier handoff: the parcel moved to a partner carrier with a different tracking number.
If the status has not changed for several days domestically, or for a longer period on an international route, contact the sender first (they hold the shipping account) and then Kerry Express or KEX customer service with your tracking number.
How to Contact Kerry Express Support
Thailand (KEX): call the customer service line 1217, or visit th.kex-express.com for help and service points.
Vietnam: call 1900 6663 or visit kerryexpress.com.vn.
Through the seller: for marketplace orders, the seller can often open a case faster because they control the shipping account.
About Kerry Express
Kerry Express grew into one of Southeast Asia's leading parcel delivery companies, best known for fast last-mile service and a dense pickup-point network. In Thailand, KEX Express (Thailand) Public Company Limited changed its trademark and name to "KEX" in 2024, following SF Express becoming its major shareholder, and shifted its focus toward B2B and C2C customers alongside cold-chain and bulk delivery. Kerry Express Vietnam continues to serve domestic and cross-border shoppers under the Kerry brand. No matter which label is on your parcel, you can always follow it with our universal postal tracker.
Kerry Express Common Questions:
How do I track a Kerry Express parcel?
Enter your Kerry Express tracking number (also called a consignment or parcel number) into the InstantParcels tracker. You will see the latest scan, the location, and the date and time of each update for shipments in Thailand, Vietnam, and on cross-border routes.
Where do I find my Kerry Express tracking number?
Look on the shipping receipt or drop-off slip from a Kerry Express or KEX service point, in the order confirmation or shipping email from the store, in SMS or app notifications, or in your marketplace account (such as Shopee, Lazada, or TikTok Shop) under the order details.
What does a Kerry Express tracking number look like?
It depends on the country. Thailand (KEX) consignment numbers are usually alphanumeric, mixing letters and digits and commonly around 10 to 13 characters. Vietnam numbers are typically a 9-digit numeric string. Copy the full code exactly as printed to avoid errors.
Is Kerry Express the same as KEX?
Yes. In Thailand the business rebranded from Kerry Express to KEX Express in 2024 after SF Express became its majority shareholder. You may see "Kerry Express", "Kerry", or "KEX" for the same service. Kerry Express Vietnam still operates under the Kerry name.
How long does Kerry Express delivery take?
In Thailand, standard domestic parcels are usually delivered within 1-2 days, and the AM service targets delivery before noon on the due date. In Vietnam, times depend on the distance between provinces. Remote areas and peak sale periods can add a day or two.
Does Kerry Express deliver on weekends and holidays?
Yes. In Thailand the network operates every day, including weekends and public holidays, so deliveries continue even when many other services pause.
What is Kerry Express Cash on Delivery (COD)?
COD lets the recipient pay for the order when the parcel arrives. The courier collects the payment and remits it to the sender. In Thailand, recipients can pay by cash, QR code, or Rabbit LINE Pay, and the sender is only charged when delivery is successful.
When does Kerry Express remit COD payments to the sender?
For Bangkok Bank accounts, KEX typically remits about three days after the delivery day, with roughly one additional day for other banks. Sellers who join the KEX CLUB loyalty program can receive faster remittance depending on their account tier.
What do the Kerry Express tracking statuses mean?
Common statuses include Order Received (label created), Picked Up (courier has the parcel), In Transit (moving through the network), Out for Delivery (on the vehicle for final delivery), Delivered (received, with COD collected if applicable), Delivery Attempt Failed, and Returned to Sender.
Why is my Kerry Express tracking not updating or stuck?
Tracking can pause for several normal reasons: the number is new and the first pickup scan has not happened yet, a weekend or holiday backlog is slowing scans, an international parcel is clearing customs, or the parcel has moved to a partner carrier with a different tracking number. If a domestic shipment shows no change for several days, contact the sender first and then Kerry Express or KEX support with your tracking number.
My tracking number stopped updating after it left the country. What happened?
On cross-border shipments, the parcel often passes through customs and is handed to a partner or local last-mile carrier in the destination country. At that point the original Kerry Express number may stop updating and a new number takes over. Check with the seller for a second tracking number and use a universal tracker to follow both legs.
Does Kerry Express offer international shipping?
Yes. Since SF Express became the Thailand business's majority shareholder, cross-border shipments increasingly move through the wider SF network that connects Thailand and Vietnam with other markets. International parcels may be delivered by a partner carrier on the final leg.
What happens if delivery fails?
If the courier cannot deliver (no one is present, the address is wrong, or a COD amount cannot be paid), the status shows a failed attempt and a re-delivery is usually arranged. After repeated failed attempts or a refusal, the parcel is returned to the sender.
Can I track a Kerry Express parcel without an account?
Yes. You only need the tracking number. Enter it into InstantParcels to see the parcel's progress without signing in or creating an account.
How do I contact Kerry Express customer service?
In Thailand, call the KEX customer service line 1217 or visit th.kex-express.com. In Vietnam, call 1900 6663 or visit kerryexpress.com.vn. For marketplace orders, contacting the seller can be faster because they hold the shipping account.
Where do I find my Kerry Express tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Kerry Express package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Kerry Express contact information:- Website: https://kerryexpress.com.vn
- Phone: 1900 6663
Be the first to share your experience or ask a question
No experiences shared yet
Be the first to share your experience with this courier!