Kerry Express (KEX) Tracking

Kerry Express tracking follows a parcel across one of Southeast Asia's densest last-mile networks: in Thailand, KEX Express delivers more than 1,100,000 parcels every day and its next-day service reaches 99.9% of the population (KEX Express Thailand, 2025). The Thai business was renamed KEX Express (Thailand) Public Company Limited in 2024 after S.F. Holding, the parent of SF Express, acquired a majority stake, so "Kerry Express", "Kerry", and "KEX" all refer to the same service. Paste the Kerry Express tracking number into the tracker on this page to see the latest scan, location, and time for shipments in Thailand, Vietnam, and on cross-border routes.

Kerry Express Tracking Number Format

A Kerry Express tracking number is the unique consignment code issued when a parcel is booked or dropped off, and its shape depends on the country that handled the shipment. In Thailand, KEX Express consignment numbers are typically a 12-character alphanumeric code that begins with three letters followed by digits, for example TBK101901611. In Vietnam, Kerry Express numbers are usually a 9-digit numeric string, for example 401234567, and some accounts show a two or three letter prefix such as KVN before the digits.

The code is also called a consignment number, parcel number, or tracking ID depending on where it appears. It is distinct from the marketplace order number: a Shopee, Lazada, or TikTok Shop order ID identifies the purchase in that account, while the Kerry Express consignment number identifies the physical parcel in the courier network. If a number does not match either the Thai or the Vietnamese pattern, it may belong to a marketplace or to a partner carrier handling part of the trip.

Because the letters at the start of a Thai KEX number are tied to the account and origin branch rather than a published service code, the prefix on its own does not reliably indicate whether a shipment is standard, AM, or COD. The most dependable approach is to copy the full code exactly as printed and let the tracker resolve the network and status.

Where to Find a Kerry Express Tracking Number

The Kerry Express tracking number is generated at booking and appears in several places once the parcel is registered.

• On the shipping receipt or drop-off slip from a Kerry Express or KEX Parcel Shop.

• In the order confirmation or shipping notification email from the online store.

• In SMS or app push notifications from the seller or from Kerry Express.

• In the marketplace account (Shopee, Lazada, or TikTok Shop) under the order's shipping or logistics details.

• In the KEX mobile app, which lists every shipment booked or received on the account.

For marketplace purchases, the order confirmation often shows the order ID first and reveals the courier consignment number only once the seller hands the parcel to Kerry Express. If only an order ID is visible, the tracking number usually appears after the first pickup scan.

Kerry Express Tracking Number Example

The table below shows the common Kerry Express and KEX number patterns by market. Prefixes vary by account and service, so treat the letters as a commonly seen pattern rather than a guaranteed service indicator, and always copy the full code exactly as printed.

When a parcel crosses a border, the Kerry Express or KEX number is sometimes replaced by an SF Express number for the international leg, so a second code may be needed to follow the full journey.

Kerry Express Tracking Status Guide

Each Kerry Express scan marks a stage in the parcel's journey, from label creation to final delivery. The table below explains the statuses shoppers see most often on Thailand and Vietnam shipments.

Why Kerry Express Tracking Is Not Updating or Not Working

Kerry Express tracking usually updates within a day, so a gap between scans is common and rarely means the parcel is lost. The reasons below explain most cases where tracking is not updating, not working, or stuck.

Awaiting the first scan. A newly created number can take several hours, and sometimes a full day, to go live after the label is generated. Until the pickup scan is recorded, a lookup may show "no information" even though the seller has the parcel ready.

In transit between hubs. Parcels are scanned at pickup, at sorting centers, and at delivery, so tracking can sit unchanged while the parcel moves between depots without a scan event in between.

Weekend or peak-season backlog. Kerry Express operates every day, but major sale festivals such as 11.11 and 12.12 push huge volumes through the network and can delay scans even while the parcel keeps moving.

Customs clearance. A cross-border parcel can pause without updates while it clears customs in the origin or destination country, which is normal on international routes.

Carrier handoff. On international shipments the parcel is often passed to SF Express or a local last-mile carrier, and the original Kerry Express number stops updating once a new number takes over.

Wrong or incomplete number. A single mistyped character, an extra space, or a marketplace order ID entered instead of the consignment number will return no result. Re-copy the full code from the receipt or shipping email.

If a domestic parcel shows no change for several days, or an international parcel is quiet for longer, contact the sender first because they hold the shipping account, then Kerry Express or KEX customer service on 1217 (Thailand) or 1900 6663 (Vietnam) with the tracking number.

Services and Delivery Times Compared

Kerry Express and KEX focus on fast domestic parcel delivery, with added services for online sellers and businesses. In Thailand, KEX accepts parcels from 0.01 kg up to 30 kg, with a combined length, width, and height of up to 205 cm; heavier or larger items are split into multiple shipments. The table summarizes the core services and typical timeframes.

In Thailand, next-day delivery covers 99.9% of the population and 97% of parcels are delivered on the first attempt (KEX Express Thailand, 2025). The AM service targets delivery before noon on the due date for urgent items. Remote-area surcharges start at 50 baht per parcel for lighter items and rise with weight and size, so a delivery estimate can vary by destination even within Thailand.

Delivery and Transit Times

Kerry Express is built around fast domestic delivery and operates every day, including weekends and public holidays, so parcels keep moving when many other services pause. In Thailand, standard parcels are usually delivered within 1-2 days between major provinces such as Bangkok, Chiang Mai, Khon Kaen, and cities across the south, with the network handling more than 1.1 million parcels daily and covering 99.9% of the population on a next-day basis.

In Vietnam, Kerry Express also focuses on domestic express delivery with COD support. Standard Express aims for 1-2 days, the 48h Express runs 3-4 days, and road cargo for bulky goods takes roughly 5-7 days between provinces. On all routes, remote areas and peak shopping periods such as Songkran, 11.11, and 12.12 can add a day or two to the estimate.

Parcel Lockers, Drop-Off, and Self-Collection

Kerry Express gives recipients several ways to receive a parcel besides a doorstep delivery, which is useful when no one is home during the day. Since 2013, KEX has run over-the-counter C2C Parcel Shops in local communities, and it operates smart parcel lockers in condominiums, office buildings, universities, and near BTS Skytrain stations across Bangkok and its surroundings.

When a parcel is placed in a locker, the recipient receives a notification with a retrieval code that can be used at any hour without waiting for a courier. Senders can also drop parcels at a KEX Point or Parcel Shop instead of booking a pickup, and self-collection lets a recipient pick up an inbound parcel from a chosen point. In tracking, these stages appear as an "Available for Pickup" status rather than "Out for Delivery".

Cash on Delivery and COD Remittance

Cash on Delivery is one of the most used Kerry Express services in Thailand and Vietnam, because many shoppers prefer to pay only when the parcel arrives. With the KEX COD service in Thailand, recipients can pay by cash, QR code, or Rabbit LINE Pay, and the sender is charged only when the delivery is successful.

After a successful COD delivery, the collected money is remitted to the sender. For Bangkok Bank accounts, KEX typically remits about three days after the delivery day, with roughly one additional day for other banks. Sellers enrolled in the KEX CLUB loyalty program can receive faster remittance depending on their tier. Because COD depends on the recipient being present and able to pay, a failed COD attempt is a common cause of a re-delivery or a return to sender.

Returns, Lost Parcels, and Claims

Kerry Express handles returns and claims through a dedicated Claims Centre, which in Thailand operates Monday to Saturday, 08:30 to 17:30. When a parcel is damaged, missing, or involved in an incident, KEX notifies the sender by email and opens a resolution process, since the sender holds the shipping account and is the party who files a claim.

For a total loss, a claim must be submitted to KEX in writing within seven calendar days of the loss being confirmed. Parcels declared above 20,000 Thai baht require a video recording of the unpacking at delivery to preserve eligibility for a damage claim. Optional Extra Care coverage, underwritten by MSIG Insurance Thailand, can insure new items up to 100,000 baht and second-hand items up to 5,000 baht. For a refused or undeliverable parcel, the item is returned to the original sender after repeated failed attempts.

Which Countries Does Kerry Express Deliver To?

Kerry Express international tracking spans domestic delivery in Thailand and Vietnam plus cross-border routes that move through the wider SF Express network. Domestically in Thailand, KEX Express reaches every province through more than 5,500 service points and a broader partner network of tens of thousands of drop-off and pickup locations, covering Bangkok, the central plains, the north around Chiang Mai, the northeast (Isan), and the southern provinces toward the Malaysian border.

For cross-border shipments, the Kerry Express number is often handed to SF International for the international leg, and a local last-mile carrier completes delivery in the destination country. Typical destinations grouped by region include:

• Domestic: Thailand and Vietnam, the two core last-mile markets.

• Asia Pacific: China (via the SF Express network), Singapore, Malaysia, Cambodia, Laos, and other Southeast Asian markets.

• Wider international: selected routes to Europe, North America, and Australia through SF Express and partner carriers.

In Thailand, parcels arriving from abroad may be handed to local operators such as Thailand Post or Ninja Van Thailand, while in Vietnam last-mile delivery may run through Vietnam Post, Ninja Van Vietnam, or Kerry's own Vietnamese network.

Cross-Border Customs and International Handoff

On international shipments, a Kerry Express parcel passes through customs and is usually handed to a partner or local carrier for final delivery. Since S.F. Holding acquired its majority stake, cross-border parcels increasingly move through the SF Express network, which connects Thailand and Vietnam with China and other markets.

At the handoff, the original Kerry Express consignment number often stops updating and a new number from SF Express or the destination carrier takes over. Import duties and taxes in the destination country are the recipient's responsibility, and a parcel can be held at customs until any charges are settled. If tracking goes quiet after a customs or export scan, it is worth checking whether the seller has issued a second tracking number, then following both legs in one place with a universal tracker.

Marketplace Collaborations

Kerry Express and KEX are among the default couriers for Southeast Asia's largest e-commerce platforms, carrying a high share of social-commerce and marketplace orders. In both Thailand and Vietnam, parcels from Shopee, Lazada, and TikTok Shop are frequently delivered by Kerry Express, often with Cash on Delivery.

Cross-border orders from AliExpress and other China-based platforms also reach Thai and Vietnamese shoppers through the SF Express network that now underpins Kerry Express's international routes. For a marketplace order, the platform's order details page is usually the fastest place to find the Kerry Express consignment number once the seller ships the item, since the courier code is issued only after the seller books the shipment.

What Is Kerry Express?

Kerry Express is one of Southeast Asia's leading parcel delivery companies, best known for fast last-mile service and a dense pickup-point network. Kerry Express (Thailand) was founded in 2006, spun off from Kerry Distribution (Thailand) under Kerry Logistics Network to run express parcel delivery, and began over-the-counter C2C Parcel Shops in 2013. It now runs more than 5,500 service points across every province, employs around 10,000 people, and delivers over 1.1 million parcels a day (KEX Express Thailand, 2025).

In February 2021, S.F. Holding, the parent of SF Express, agreed to acquire a majority stake in Kerry Logistics Network, and in 2024 the Thai entity changed its trademark and legal name to KEX Express (Thailand) Public Company Limited, shifting focus toward B2B and C2C customers alongside cold-chain and bulk delivery. Kerry Express Vietnam continues to serve domestic and cross-border shoppers under the Kerry name. Whichever label is on a parcel, it can be followed with our universal postal tracker.