Viettel Post Tracking

Viettel Post is the largest technology-driven logistics operator in Vietnam by network scale, moving documents, parcels, and e-commerce orders across every province of Vietnam. Viettel Post tracking ties each scan to the bill-of-lading number assigned at pickup, from a same-day run across Ho Chi Minh City to a cross-border leg into another country. The network runs five regional distribution centers and more than one hundred provincial distribution centers, and its own last-mile operations reach into Cambodia, Laos, and Myanmar. Enter the bill-of-lading number into the tracker at the top of this page to see the latest status in one place, even after the item passes from Viettel Post to a partner carrier abroad.

Viettel Post Tracking Number Format

A Viettel Post tracking number is the bill-of-lading code, known in Vietnamese as the "Ma phieu gui", that the company assigns to every shipment at pickup. For domestic items it is almost always an all-numeric code, typically between 9 and 13 digits long (for example, 1697430532118 or 1939155131). This is the code to enter for tracking, not the order ID from the shopping website, unless the store states that the two are the same.

Because Viettel Post is an express carrier rather than a national postal operator, its domestic numbers do not use the Universal Postal Union S10 letter-and-digit layout that government posts such as Vietnam Post tracking rely on. Cross-border items routed through postal or partner channels can carry a different style of number, so it is best to track the exact code printed on the label.

Where to Find Viettel Post Tracking Number

The Viettel Post bill-of-lading number appears in the same handful of places on every shipment, whether the item was posted at a counter or bought online. The most common locations are:

• Printed on the paper receipt or shipping label handed over at pickup or at a Viettel Post transaction point.

• In the shipping confirmation email or app notification sent by the retailer or marketplace once the order is dispatched.

• On the order-detail page after logging in to the store where the item was bought.

• In an SMS from Viettel Post or the seller when cash-on-delivery or delivery-attempt updates are sent.

The number to track is the bill-of-lading code, not the shopping-site order ID, which is a separate reference the store uses for the purchase. When both appear on a confirmation, the tracking code is the one labelled as the shipping, waybill, or Viettel Post number.

Viettel Post Tracking Number Example

The table below shows the number patterns most likely to appear on a Viettel Post shipment. Viettel Post does not publish an official prefix-to-service key, so the patterns below are presented as commonly observed formats; the code alone does not reliably indicate the service level.

A number that does not match any of these patterns exactly can still be tracked. The InstantParcels universal tracker reads the code entered and looks for matching scans across carrier networks.

Viettel Post Tracking Status Guide

Every Viettel Post status describes one stage in the journey from pickup to doorstep. The table below explains the milestones seen most often, adapted to how an express network like Viettel Post moves a parcel.

What to Do If a Viettel Post Parcel Is Delayed or Not Updating

A Viettel Post tracking page that stops moving for a day or two usually means the parcel is between scan points, not lost. The paragraphs below cover the most common reasons a status stalls and what each one means.

Awaiting the first scan. A number that returns no result right after purchase often means the label was created but the parcel has not yet been collected or scanned into the network. Allow a day for the first pickup scan before treating it as a problem.

Between hubs. Gaps of a day or two are most common during the handoff between sorting centers or on a long line-haul leg, when the parcel is moving but has not hit the next scan point.

In customs. International items can pause while customs inspects the shipment or waits for duties, taxes, or paperwork; tracking resumes once the item is released.

Wrong number entered. Mixing up the bill-of-lading code and the store order ID is the most frequent reason a number returns no result. Re-check that the code entered is the Viettel Post shipping number.

Peak periods. During major sales and the Tet holiday, volumes surge and scans can lag behind the parcel's actual movement.

If the status has not changed for several days, the customer hotline on 1900 8095 and the Viettel Post website and app provide status lookups. For an item bought online, the seller can also open an inquiry from their Viettel Post account, which is often the fastest route because the contract of carriage sits with the sender.

Viettel Post Services and Delivery Times Compared

Viettel Post groups its delivery products around speed and price, from same-day express to economy shipping, under the company motto "Fast, Safe, Efficiency". The table summarizes the main domestic and international options and the typical times to expect.

Cash on delivery is one of the most-used options in Vietnam, where Viettel Post collects payment from the buyer at the door and remits it to the seller, making it central to the country's e-commerce logistics. All tracked services record scans through Viettel Post's network of regional and provincial distribution centers, so each step can be followed. Times are estimates and can shift with weather, holidays such as Tet, and customs processing on international items.

Viettel Post Delivery and Transit Times Across Vietnam

Viettel Post operates across every province and city in Vietnam, with the densest coverage around the two largest economic centers, Hanoi in the north and Ho Chi Minh City in the south. Intra-city express orders in these hubs are often delivered the same day or the next morning, while express service between Hanoi and Ho Chi Minh City typically lands in 1-2 business days. Da Nang, Hai Phong, Can Tho, Bien Hoa, and other provincial capitals are served on the same express backbone.

For deliveries to rural districts, the Mekong Delta, the Central Highlands, and remote northern provinces, the final leg adds a day or more. Economy shipments to these areas generally take 3-5 business days. The company's January 2024 launch of an automated Smart Sorting Technology Complex in the Quang Minh Industrial Park near Hanoi, using autonomous robots and high-speed sorters, was aimed at shortening these transit times as parcel volumes grow.

Viettel Post Returns, Reverse Logistics, and Claims

Returns are a core part of Viettel Post's e-commerce work, because online orders frequently come back when a buyer cancels, refuses, or sends an item for exchange. When a delivery fails or a buyer requests a return, the parcel is routed back through the same hub network to the seller, and the bill-of-lading status moves to a return state that can be followed on the tracker. Many cash-on-delivery orders in Vietnam also generate a return leg when the recipient declines to pay.

For a lost or damaged item, a claim starts with the bill-of-lading number, photos of the packaging and contents, and proof of value. For online purchases, the seller usually files the claim because they hold the shipping contract; for self-posted items, the claim goes to Viettel Post directly through the hotline or a transaction point. The receipt should be kept until delivery is confirmed, since it carries the tracking code and proof of posting needed for any inquiry.

Which Countries Does Viettel Post Deliver To?

Viettel Post international tracking covers more than 200 countries and territories, combining the company's own delivery networks in neighbouring markets with international postal and courier partners for the rest of the world. Inside Vietnam, the company covers all provinces and cities through five regional distribution centers, more than one hundred provincial distribution centers, and a wide base of transaction points and pickup locations.

Beyond Vietnam, Viettel Post was the first Vietnamese postal and delivery company to operate abroad, entering Cambodia in 2009, Myanmar in 2017, and later Laos and China. This gives it direct last-mile control in parts of mainland Southeast Asia rather than relying only on handoffs. For shipments into the region, parcels often connect with neighbouring postal operators such as Cambodia Post tracking and Thailand Post tracking for final delivery. Inbound goods from China, the single largest source of cross-border e-commerce parcels into Vietnam, are frequently tendered by China Post tracking before Viettel Post or another local carrier completes the last mile.

Typical destination groups include:

• Domestic: Hanoi, Ho Chi Minh City, Da Nang, Hai Phong, Can Tho, and all other provinces.

• Southeast Asia: Cambodia, Myanmar, Thailand, Laos, Singapore, Malaysia.

• East Asia: China, Japan, South Korea, Taiwan, Hong Kong.

• North America and Europe: United States, Canada, United Kingdom, Germany, France.

• Oceania: Australia, New Zealand.

Viettel Post Cross-Border Customs and International Handoff

An item sent abroad with Viettel Post travels to an export gateway, clears origin customs, and is then carried to the destination country, where a partner postal or courier service usually completes delivery. After this handoff, new scans often come from the receiving carrier rather than from Viettel Post, which is why a tracking page can appear to pause and then jump to a foreign status.

Viettel Post has invested in dedicated cross-border infrastructure to speed this process, including the Dong Dang Border Gate bonded warehouse in Lang Son province, which connects directly to Vietnam's VNACCS/VCIS electronic customs system to shorten import and export processing on the ASEAN-China corridor. Every international parcel still needs a customs declaration, and the destination country may charge import duties or taxes that the recipient pays before release. Items held at customs depend on prompt payment or paperwork from the receiver, so a quick response keeps the parcel moving. A universal tracker like InstantParcels helps here because it follows the same shipment across both the Viettel Post network and the destination carrier using one number.

Viettel Post Global Partners: FedEx and Regional Networks

Viettel Post's international reach rests on both its own overseas operations and partnerships with global carriers. Viettel Post serves as the National Network Provider (NNP) for FedEx in Vietnam, handling end-to-end pickup and delivery, warehouse operations, and customs clearance coordination for FedEx shipments across the country.

This arrangement connects Viettel Post's domestic backbone with the FedEx global network across more than 220 countries and territories, so a cross-border shipment can move from a Vietnamese pickup onto FedEx's international lanes on a single chain of custody. Viettel Post has also expanded its own regional presence: in Cambodia it operates the Metfone Express delivery brand with Metfone, Viettel's Cambodian network, building out a base of local business locations. Together, the owned networks in Cambodia, Myanmar, and Laos and the FedEx partnership let a Viettel Post number stay trackable well past the Vietnamese border.

Viettel Post Marketplace Collaborations

Viettel Post is one of the main delivery partners behind Vietnam's booming online retail market, where four platforms, Shopee, TikTok Shop, Lazada, and Tiki, dominate consumer sales. Sellers choose Viettel Post for its stable service and nationwide reach, and it delivers alongside carriers such as J&T Express, GHN, BEST Express, and the national post.

The carrier handles a large share of orders from Shopee order tracking and TikTok Shop, the two platforms that together dominate Vietnamese e-commerce, as well as Lazada order tracking and Tiki. A large portion of the goods sold on these platforms is imported, as a Viettel Post executive noted in 2026:

"Around 70% of the goods on Shopee and TikTok Shop come from China." (Viettel Post executive, quoted by VietnamBiz, 2026.)

To capture more of that cross-border demand, Viettel Post built Vipo Mall, its own cross-border e-commerce platform that lets shoppers order directly from Chinese marketplaces such as Taobao, 1688, Pinduoduo, and JD.com and have the goods consolidated and delivered into Vietnam. For inbound parcels from global marketplaces like AliExpress, Temu, and Shein, the international leg is often carried by a postal partner before Viettel Post or another Vietnamese carrier completes the last mile, and the whole route can be followed on InstantParcels with a single tracking number.

About Viettel Post

Viettel Post was established on 1 July 1997, originally as an internal mail unit serving agencies of Vietnam's Ministry of National Defence before opening to the public market. It is a member company of Viettel Group, the military-run telecommunications and technology conglomerate that is one of Vietnam's largest enterprises. Viettel Post moved to an independent accounting model in 2006 and became a joint-stock company in 2009.

"Viettel Post is committed to providing the best transportation solutions for customers with the motto Fast, Safe, Efficiency, aiming to become a high-tech logistics company among the top five enterprises in Vietnam." (Viettel Post, company introduction, 2024.)

The company has since grown into the largest technology-led logistics operator in Vietnam by network scale. Its infrastructure includes five regional distribution centers, six fulfillment centers, and 102 provincial distribution centers totalling about 1.2 million square meters of warehouse space, supported by nearly 1,200 sorting ports, according to its 2024 annual report (Viettel Post Annual Report 2024).