Viettel Post Tracking
Viettel Post tracking lets you follow a parcel, document, or e-commerce order handled by Viettel Post (Viettel Post Joint Stock Corporation, stock ticker VTP), the largest technology-driven logistics company in Vietnam. Whether your package is moving across Ho Chi Minh City the same day or crossing borders to another country, your bill-of-lading number is the key that shows where it is at each scan. Paste that number into the tracker at the top of this page to see the latest status in one place, even when your item passes from Viettel Post to a partner carrier abroad.
Viettel Post Tracking Number Format
A Viettel Post tracking number is the bill-of-lading code, known in Vietnamese as the "Ma phieu gui", that the company assigns to every shipment at pickup. For domestic items it is almost always an all-numeric code, typically between 9 and 13 digits long (for example, 1697430532118 or 1939155131). This is the number you should enter to track, not the order ID from the shopping website, unless the store states that the two are the same.
You can find your Viettel Post bill-of-lading number in three common places. It is printed on the paper receipt or shipping label handed to you at pickup or at a Viettel Post point. It appears in the shipping confirmation email or app notification sent by the retailer or marketplace. And it is shown on the order-detail page when you log in to the store where you bought the item.
Because Viettel Post is an express carrier rather than a national postal operator, its domestic numbers do not use the Universal Postal Union S10 letter-and-digit layout that government posts such as Vietnam Post tracking rely on. Cross-border items that are routed through postal or partner channels can sometimes carry a different style of number, so always track the exact code printed on your own label.
Viettel Post Tracking Number Example
The table below shows the number patterns you are most likely to see on a Viettel Post shipment. Viettel Post does not publish an official prefix-to-service key, so the patterns below are presented as commonly observed formats; the code alone does not reliably tell you the service level.
Format / Pattern | Typical Length | What It Indicates / Where You See It |
|---|---|---|
All digits, e.g. 1697430532118 | 12-13 digits | Standard domestic Viettel Post bill-of-lading code (Ma phieu gui); printed on the receipt and shipping label |
All digits, e.g. 1939155131 | 9-11 digits | Shorter domestic bill-of-lading codes used on some orders; entered in the same tracking field |
Letters plus digits, e.g. VTP-prefixed codes | Varies | Seen on some integrated e-commerce or special-service orders; treat the value on the label as the tracking code |
Two letters, nine digits, then VN, e.g. EA123456789VN | 13 characters | May appear on cross-border items routed through postal or partner channels; not the usual domestic Viettel Post layout |
If your number does not match any of these patterns exactly, it can still be tracked. The InstantParcels universal tracker reads the code you enter and looks for matching scans across carrier networks.
Viettel Post Tracking Status Guide
Every Viettel Post status describes one stage in the journey from pickup to doorstep. The table below explains the milestones you will most often see, adapted to how an express network like Viettel Post moves a parcel.
Status | What It Means |
|---|---|
Order received / Picked up | Viettel Post has collected the item from the sender or accepted it at a transaction point and created the bill of lading. |
Arrived at sorting center | The parcel has reached a provincial or regional distribution center and is being sorted toward its destination route. |
In transit | The item is moving between hubs or on a line-haul leg toward the delivery province. |
Departed origin (international) | An international shipment has left Vietnam through an export gateway and is heading to the destination country. |
Customs clearance | The item is being inspected by customs at origin or destination; duties or taxes may be due before release. |
Arrived at destination station | The parcel has reached the local delivery station nearest the recipient. |
Out for delivery | A Viettel Post courier or partner carrier is delivering the item that day. |
Delivery attempted / failed | A delivery was tried but could not be completed, often due to an absent recipient or an address problem; a re-attempt usually follows. |
Delivered | The item has reached the recipient. Some services capture a signature or photo on delivery. |
Returned to sender | The item could not be delivered and is being sent back to the sender. |
What to Do If a Viettel Post Parcel Is Delayed or Not Updating
A Viettel Post tracking page that stops moving for a day or two usually means the parcel is between scan points, not lost. Gaps are most common during the handoff between hubs, while an item waits in customs, or during peak sale periods when volumes surge. Before raising an issue, re-check that you entered the bill-of-lading code rather than the store order ID, since mixing the two is the most frequent reason a number returns no result.
If the status has not changed for several days, allow extra time for international legs and customs, then contact Viettel Post with your bill-of-lading number. The company runs a customer hotline on 1900 8095 and provides status lookups through its website and app. For an item you bought online, the seller can also open an inquiry from their Viettel Post account, which is often the fastest route because the contract of carriage sits with the sender.
Viettel Post Services and Delivery Times Compared
Viettel Post groups its delivery products around speed and price, from same-day express to economy shipping, under the company motto "Fast, Safe, Efficiency". The table summarizes the main domestic and international options and the typical times you can expect.
Service | Typical Delivery Time | Tracking | Best For |
|---|---|---|---|
Express delivery (Chuyen phat nhanh) | 1-2 business days between major cities | Yes | Urgent documents and parcels |
Same-day / intra-city | Same day within a city | Yes | Local e-commerce and food or retail orders |
Economy / standard delivery | 3-5 business days nationwide | Yes | Cost-sensitive parcels with flexible timing |
International express (via partners) | 5-15 business days | Yes | Faster cross-border shipments |
International economy | 2-3 weeks or more | Yes | Budget international shipping |
All tracked services record scans through Viettel Post's network of regional and provincial distribution centers, so you can follow each step. Times are estimates and can shift with weather, holidays such as Tet, and customs processing on international items.
Viettel Post Delivery and Transit Times Across Vietnam
Viettel Post operates across every province and city in Vietnam, with the densest coverage around the two largest economic centers, Hanoi in the north and Ho Chi Minh City in the south. Intra-city express orders in these hubs are often delivered the same day or the next morning, while express service between Hanoi and Ho Chi Minh City typically lands in 1-2 business days. Da Nang, Hai Phong, Can Tho, Bien Hoa, and other provincial capitals are served on the same express backbone.
For deliveries to rural districts, the Mekong Delta, the Central Highlands, and remote northern provinces, add a day or more for the final leg. Economy shipments to these areas generally take 3-5 business days. The company's January 2024 launch of an automated Smart Sorting Technology Complex in the Quang Minh Industrial Park near Hanoi, using autonomous robots and high-speed sorters, was aimed at shortening these transit times as parcel volumes grow.
Viettel Post Returns, Reverse Logistics, and Claims
Returns are a core part of Viettel Post's e-commerce work, because online orders frequently come back when a buyer cancels, refuses, or sends an item for exchange. When a delivery fails or a buyer requests a return, the parcel is routed back through the same hub network to the seller, and the bill-of-lading status moves to a return state you can follow on the tracker. Many cash-on-delivery orders in Vietnam also generate a return leg when the recipient declines to pay.
If an item is lost or arrives damaged, start a claim with your bill-of-lading number, photos of the packaging and contents, and proof of value. For online purchases, the seller usually files the claim because they hold the shipping contract; for items you sent yourself, contact Viettel Post directly through the hotline or a transaction point. Keep your receipt until delivery is confirmed, since it carries the tracking code and proof of posting needed for any inquiry.
Which Countries Does Viettel Post Deliver To?
Viettel Post reaches more than 200 countries and territories, combining its own delivery networks in neighbouring markets with international postal and courier partners for the rest of the world. Inside Vietnam, the company covers all provinces and cities through five regional distribution centers, more than one hundred provincial distribution centers, and a wide base of transaction points and pickup locations.
Beyond Vietnam, Viettel Post has built operating networks in Cambodia and Myanmar, giving it direct last-mile control in parts of mainland Southeast Asia rather than relying only on handoffs. For shipments into the region, parcels often connect with neighbouring postal operators such as Cambodia Post tracking and Thailand Post tracking for final delivery. Inbound goods from China, the single largest source of cross-border e-commerce parcels into Vietnam, are frequently tendered by China Post tracking before Viettel Post or another local carrier completes the last mile.
Typical destination groups include:
Domestic: Hanoi, Ho Chi Minh City, Da Nang, Hai Phong, Can Tho, and all other provinces.
Southeast Asia: Cambodia, Myanmar, Thailand, Laos, Singapore, Malaysia.
East Asia: China, Japan, South Korea, Taiwan, Hong Kong.
North America and Europe: United States, Canada, United Kingdom, Germany, France.
Oceania: Australia, New Zealand.
Viettel Post Cross-Border Customs and International Handoff
When you send an item abroad with Viettel Post, it travels to an export gateway, clears origin customs, and is then carried to the destination country, where a partner postal or courier service usually completes delivery. After this handoff, new scans often come from the receiving carrier rather than from Viettel Post, which is why a tracking page can appear to pause and then jump to a foreign status.
Every international parcel needs a customs declaration, and the destination country may charge import duties or taxes that the recipient pays before release. Items held at customs depend on prompt payment or paperwork from the receiver, so respond quickly to any request to keep the parcel moving. A universal tracker like InstantParcels helps here because it follows the same shipment across both the Viettel Post network and the destination carrier using one number.
What Is Viettel Post?
Viettel Post was established on 1 July 1997, originally as an internal mail unit serving agencies of Vietnam's Ministry of National Defence before opening to the public market. It is a member company of Viettel Group, the military-run telecommunications and technology conglomerate that is one of Vietnam's largest enterprises. Viettel Post moved to an independent accounting model in 2006 and became a joint-stock company in 2009 after its first public share issue.
"Viettel Post is committed to providing the best transportation solutions for customers with the motto Fast, Safe, Efficiency, aiming to become a high-tech logistics company among the top five enterprises in Vietnam." (Viettel Post, company introduction, 2024.)
The company has since grown into the largest technology-led logistics operator in Vietnam by network scale. Its infrastructure includes five regional distribution centers, six fulfillment centers, and 102 provincial distribution centers totalling about 1.2 million square meters of warehouse space, supported by nearly 1,200 sorting ports, according to its 2024 annual report (Viettel Post Annual Report 2024). Viettel Post shares began trading on the Ho Chi Minh Stock Exchange (HOSE) under the ticker VTP in the first quarter of 2024, and the company reported revenue of about 20.73 trillion Vietnamese dong for 2024 (stockanalysis.com).
Viettel Post Marketplace Collaborations
Viettel Post is one of the main delivery partners behind Vietnam's booming online retail market, where four platforms, Shopee, TikTok Shop, Lazada, and Tiki, generated combined revenue of about 429.7 trillion dong in 2025. Sellers choose Viettel Post for its stable service and nationwide reach, and it delivers alongside carriers such as J&T Express, GHN, BEST Express, and the national post.
The carrier handles a large share of orders from Shopee order tracking and TikTok Shop, the two platforms that together dominate Vietnamese e-commerce, as well as Lazada order tracking and Tiki. A large portion of the goods sold on these platforms is imported, as a Viettel Post executive noted in 2026:
"Around 70% of the goods on Shopee and TikTok Shop come from China." (Viettel Post executive, quoted by VietnamBiz, 2026.)
To capture more of that cross-border demand, Viettel Post built Vipo Mall, its own cross-border e-commerce platform that lets shoppers order directly from Chinese marketplaces such as Taobao, 1688, Pinduoduo, and JD.com and have the goods consolidated and delivered into Vietnam. For inbound parcels from global marketplaces like AliExpress, Temu, and Shein, the international leg is often carried by a postal partner before Viettel Post or another Vietnamese carrier completes the last mile, and you can follow the whole route on InstantParcels with a single tracking number.
Viettel Post Common Questions:
How do I track a Viettel Post shipment?
Find your Viettel Post bill-of-lading code (the all-numeric tracking number on your receipt, shipping label, or store confirmation), then enter it into the tracker at the top of this page. You will see the latest scan and the full status history, including any handoff to a partner carrier abroad. You can also track on the official Viettel Post website or app.
Where do I find my Viettel Post tracking number?
Your Viettel Post tracking number, called the bill-of-lading code or Ma phieu gui, appears in three common places: printed on the paper receipt or shipping label given at pickup, in the shipping confirmation email or app message from the seller, and on the order-detail page when you log in to the store. Enter this code, not the store order ID, unless the seller says they are the same.
What does a Viettel Post tracking number look like?
A domestic Viettel Post tracking number is almost always an all-numeric bill-of-lading code, typically 9 to 13 digits long, such as 1697430532118 or 1939155131. Some integrated e-commerce orders use a code with letters and digits, and certain cross-border items routed through postal partners can carry a different style of number. Always track the exact code printed on your own label.
Why is my Viettel Post tracking not updating?
A tracking page that pauses for a day or two usually means the parcel is between scan points rather than lost. The most common causes are the handoff between hubs, time spent in customs on international items, and peak sale periods when volumes surge. First confirm you entered the bill-of-lading code and not the store order ID. If there are no updates for several days, contact Viettel Post or ask the seller to open an inquiry.
How long does Viettel Post take to deliver?
Express delivery between major Vietnamese cities such as Hanoi and Ho Chi Minh City typically takes 1 to 2 business days, and intra-city orders can arrive the same day. Economy and standard shipments nationwide usually take 3 to 5 business days. International express runs about 5 to 15 business days, while international economy can take 2 to 3 weeks or more depending on the destination and customs.
Does Viettel Post deliver internationally?
Yes. Viettel Post reaches more than 200 countries and territories, using its own delivery networks in Cambodia and Myanmar and international postal or courier partners for other destinations. For an international shipment, Viettel Post carries the item to an export gateway, clears origin customs, and hands it to a partner carrier in the destination country for final delivery.
Can I track a Viettel Post parcel after it leaves Vietnam?
Yes. Once an international parcel is handed to a partner carrier in the destination country, new scans usually come from that carrier rather than from Viettel Post, which can make the tracking page appear to pause and then jump to a foreign status. A universal tracker like InstantParcels follows the same shipment across both networks using one number.
What is the difference between the Viettel Post bill-of-lading code and the order ID?
The bill-of-lading code (Ma phieu gui) is the tracking number Viettel Post assigns to the physical shipment, while the order ID is the reference the shopping website uses for your purchase. They are often different. Always track with the bill-of-lading code; the order ID will usually return no result unless the store states the two are identical.
How do I contact Viettel Post customer service?
Viettel Post runs a customer hotline on 1900 8095 and offers status lookups and support through its website (viettelpost.com.vn) and mobile app. For an item you bought online, the seller can also raise an inquiry from their Viettel Post account, which is often faster because the shipping contract sits with the sender.
What are Viettel Post's main delivery services?
Viettel Post offers express delivery (Chuyen phat nhanh) for urgent items, same-day and intra-city delivery for local orders, and economy or standard delivery for cost-sensitive parcels. For cross-border shipping it provides international express and international economy options through partner networks. All of these services include tracking by bill-of-lading code.
Why was my Viettel Post parcel returned to sender?
A parcel is returned when it cannot be delivered, often because the recipient was absent after repeated attempts, the address was incorrect or incomplete, or a cash-on-delivery order was refused at the door. The tracking status will show a return state, and the item travels back through the same hub network to the sender. Contact the seller or Viettel Post to arrange redelivery where possible.
My Viettel Post parcel is stuck in customs. What should I do?
An international item held at customs is waiting for inspection or for duties and taxes to be paid. Customs timing is outside Viettel Post's control, so the fastest way to release the parcel is to respond promptly to any request for payment or documents from the destination customs authority or carrier. Once cleared, tracking resumes with the local delivery carrier.
Can I track Shopee, TikTok Shop, or Lazada orders shipped by Viettel Post?
Yes. Viettel Post is a major delivery partner for Shopee, TikTok Shop, Lazada, and Tiki in Vietnam. When your order ships with Viettel Post, the marketplace provides a Viettel Post bill-of-lading code, which you can enter into the tracker on this page to follow the parcel through to delivery.
What should I do if my Viettel Post package is lost or damaged?
Start a claim with your bill-of-lading number, clear photos of the packaging and contents, and proof of the item's value. For an online purchase, the seller usually files the claim because they hold the shipping contract; for an item you sent yourself, contact Viettel Post directly through the hotline or a transaction point. Keep your receipt until delivery is confirmed, since it carries the tracking code and proof of posting.
Is Viettel Post the same as Vietnam Post?
No. Viettel Post is a private technology-driven express and logistics company owned by Viettel Group, the military-run telecommunications conglomerate. Vietnam Post (VNPost) is the separate national postal operator of Vietnam. The two run different networks and use different tracking number formats, so track your item with the carrier shown on your label.
Where do I find my Viettel Post tracking number?
- If you are sender: you can find your tracking number on the Post Office™ shipping receipt, that was given to you while registration.
- If you are receiver: your tracking number could be located in your shipment confirmation email, or in online store order page.
Viettel Post package lost or stolen what to do?
If you think that your package was lost or stolen, you may contact directly with carrier contact center for investigation.
Viettel Post contact information:- Website: http://en.viettelpost.com.vn/
- Phone: +84 1900 8095
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